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Hilton Milwaukee River in Milwaukee, WI

Hilton Milwaukee River in Milwaukee, WI

Specialties

* 161 beautifully-appointed guestrooms, many overlooking the scenic Milwaukee River,
* Nearly 4,500 square feet of unique and flexible meeting / catering space, designed to accommodate and cater functions and events totaling up to 225 attendees.
* Complimentary High-Speed Wireless Internet access is available throughout the entire Hotel.    
* Our critically-acclaimed restaurant, The Anchorage, featuring Milwaukee's finest seafood selections. Rated "3  1/2 out of 4 Stars". Full-serviced dining capabilities within a unique setting for your breakfast, lunch, dinner, and room service needs. Outstanding panoramic views of the Milwaukee River. Seasonal outdoor dining patio.
* Complimentary, open-air guest parking, easily accommodating motor coaches, limousines, and larger vehicles.

History

Established in 1974.

The Hilton Milwaukee River is a full-serviced hotel facility overlooking the banks of the scenic Milwaukee River. Combined with our convenient freeway access and our complimentary open-air guest parking, guests should have easy access to our facility!

Proudly featuring 161 guestrooms along with nearly 4,500 square feet of unique and flexible meeting / dining space, the Hilton Milwaukee River is able to professionally host and cater events in our various salons totaling up to 225 guests!

Our close proximity to shopping and entertainment at the Bayshore Town Center Mall, assorted restaurants and attractions of different styles and tastes, access to the Milwaukee Lakefront and Downtown areas, and county parks and golf courses all accent our own numerous in-house amenities.....highlighted by our highly-acclaimed, signature restaurant, The Anchorage.....celebrating 40 years of dining excellence!

 

Company Info:

Rating: 2.88

Address: 4700 N Port Washington Rd, Milwaukee, WI, 53212
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (25):

1. terrence n.
Grade C Hilton.  Not much else on the vicinity of White Fish Bay.

02/08/09 | Link | Rating: 2.0
2. Matt S.
When I booked this, I made the mistake of confusing it with the Hilton in downtown Milwaukee--how I have no idea. That said, where as the Hilton downtown has a history feel, the Hilton by the river is just a fair place to stay--no bells and whistles. If you have the choice, from a budget/logistics standpoint, stay downtown.

14/10/10 | Link | Rating: 3.0
3. Steven M.
The neighborhood is really nice around the hotel. But it's not close to downtown Milwaukee. Take lakeshore drive and you will have a beautiful view on both sides of the street. The place is nice. It is a little pricey for what you get. Again with the Hilton's decor. Louis the XIV's signature was still on the wall. This one did have a fridge, but it didn't keep anything cold. Oh! And you couldn't open the door because the floor wasn't level? They did have a pool and the bed and pillow's were probably the best I have ever slept on in a hotel. Next time I will stay closer to town.

20/07/08 | Link | Rating: 3.0
4. Amanda D.
This Hilton is not very great, and I don't think the price justifies the amenities.  First, the hotel decor is pretty outdated.  Although, the rooms do seem to have new furniture.  The workout room is updated, but only has one bike, one treadmill, and one elliptical.  Every time I've been in there I have to wait for the treadmill.

The kicker... the entire hotel smells like smoke.  I've been in different rooms and everything, the rooms, the hallways, the exercise room, all smell like smoke.  It seems that the hotel used to be a smoking hotel but they just couldn't get it clean.

Overall, if you're staying in the Milwaukee area I would chose somewhere else.

11/05/09 | Link | Rating: 2.0
5. Elaine L.
This hotel is really old. The carpet in the room was pretty stained and I was afraid to walk on it without my shoes on. The furniture was pretty old as well. The nice part about this hotel is considering the walls are very thin, the hotel in general is quiet. The staff is also very friendly.

24/08/11 | Link | Rating: 3.0
6. jonathan f.
Decent hotel.  A little older but the walls are paper thin!  The bar/restaurant inside of it and a nice bartender and front desk staff saved it from getting a 2.

Parking is okay, bed is okay.  Overall a clean but older hotel.

10/05/10 | Link | Rating: 3.0
7. B K.
oh the joy of business travel.  damn those pictures looked good!  too bad this place is a dump.  2 stars because of the location.  room was average.  decor was beat up.  elevator not working in the main area.  had to walk all the way to the back of the building for the one that did.  got there and had a hard time fitting three people into it.  I would only return if business calls up north again, but honestly i think I'll chance the hampton inn on Lovers Lane before I stay here again.   I agree with prior reviews that the rennovations only extend into the lobby.  the rooms are quite dated along with everything else in this property.

26/04/13 | Link | Rating: 2.0
8. Kevin B.
This hotel could easily be 4 stars. It's down the street from Bayshore The problem, as someone else below pointed out, is that the hallway noise and even noise from adjacent rooms is crazy loud. You can see light around all four room door edges and I'm not sure if the door is solid/insulated (ditto for the adjoining room door).

The restaurant (especially the breakfast buffet ($13)) is really good and I might go back again there for breakfast or lunch/dinner.

The recent renovations focussed on things such as carpeting, wallpaper, new TVs etc but they need to spend some money evaluating the sound and doing whatever is needed (i.e. replace doors) to muffle the sound.

I stay pretty much at only Hilton family hotels but I won't stay here again unless they fix the noise issues.

I took up the issue with the management and I'm requesting a refund fo the night.

01/10/12 | Link | Rating: 2.0
9. Ks K.
Excellent location, loved being on the river.  Even saw some wildlife!  (seagull, geese, hawk, squirrels outside our window)

Plenty of parking.  It's true, it is an older property.  They did have flat screen TV.  Lack of outlets is unfortunate, especially bedside (but typical for older properties).  The walls were thin, but mostly business guests during our stay, quiet by 10-11 pm.  Can't imagine what a weekend stay would be like.

The staff was the best part of our stay.  Friendly, helpful front desk personnel, and even a doorman.  Amazing...we haven't seen a doorman at a chain hotel in quite some time.

Didn't try the restaurant.

24/10/11 | Link | Rating: 3.0
10. Matthew K.
My wife and I recently spent a night here, and we enjoyed our stay.  We had a room with a nice view of the river.  The room was pretty big, a nice HDTV and plenty of channels from which to choose.  We didn't notice the hallway noise as others have pointed out, it was very quiet when we stayed.  The king bed was very comfortable and had plenty of pillows.  The staff was very friendly and helpful.  Overall, it was a very good stay and I recommend this hotel if you want a nice affordable room just outside of downtown Milwaukee.

25/10/12 | Link | Rating: 4.0
11. Carrie S.
Reception/Banquet Hall Review Only:

Last weekend, I had my wedding reception here. The staff and service were flawless!! We worked the Hilton-Milwaukee River's event coordinator Karen throughout the ten months leading up to the wedding. She made sure that our contract was up to date and we had everything we needed for the wedding reception. Six weeks before the wedding, we organized a tasting at the Anchorage of our menu selections. Later that night, we worked out the food and bar with her. During our appointments, I had full confidence that the Hilton Inn-Milwaukee River would help throw a great reception for us.

Day of the wedding rolls around and everything is perfect. Our guests enjoyed the cheese and meats platter as well as the deviled eggs during our cocktail hour. For our dinner, we had an extensive buffet of fruits, veggies, three starches (rice, noodles, and new potatoes). We also had the most amazing grilled veggies as well. These veggies are out of this world delicious. For our proteins, we had broiled salmon, chicken provencal, and a carving station of prime rib. Our guests are still raving about how excellent the food was. The salmon was so freaking delicious while the prime rib was perfectly cooked and tasty. Food trays never went unfilled as well. There was plenty of food for our guests throughout dinner.  

I can't say enough of how awesome the service was. Karen and her servers made sure that the bride and groom were taken care of. One of the servers took my mom's plate to her table, so she could walk back uncumbered with her cane. Karen made sure that we had food for the bride and groom after the reception was complete. Both my husband and I remarked how the bartender remembered our drink of choice that night. When he saw the bride and groom, he knew exactly what to serve us without question.

Our wedding reception at the Hilton Inn-Milwaukee River was absolutely wonderful and flawless. We had such a great time and our guests enjoyed food and beverages. I highly recommend them for a small, cozy wedding.

16/10/09 | Link | Rating: 5.0
12. Nichole F.
The front desk people were very friendly which is always a plus.  The hotel itself is not what I was expecting as a Hilton.  It was old and dingy but in their defense, they were renovating.   Our room was huge and spacious and faced the River.  The ice machine was broken on our floor and the elevator was sooooooooo slow!!   There were some conferences going on for high schoolers because there were teens everywhere which was not desireable and was loud.  The noise from the hallway sounded like people were actually in your room!   They need heavy doors.  We ordered room service which was okay and it was delivered fast, within 30 minutes.  All in all, I would not stay here again.  Too old and not modern enough for me.

08/08/12 | Link | Rating: 3.0
13. Dana V.
I am always surprised this hotel is branded as a full Hilton and not one of the lower brands.  Despite claims of being "recently renovated" the renovations do not extend beyond the front desk. Despite management claims that the rooms have all been "refreshed" it is not quite the case.

Dingy, threadbare carpet, old safes that take up half the closet, paper thin walls, antiquated wall HVAC units in most rooms that only work about half the time, slow elevator (and only one for a five story hotel) and no auto doors that require you to put things on the ground in order to pull them open.   One other reviewer who stated that he/she was constantly woken up by slamming doors was spot on - happens multiple times a night and ear plugs are a MUST!  The rooms with adjoining doors might as well leave the actual door open - it is like the person next door is in your room with you!  

Overall, just dated and dingy.  For the daily interactions I can say spotty at best.  Housekeeping is awful.  I have learned to always wear socks, lock up my items in my suitcase and bring Clorox wipes.  Every room has rings on the tables and stickiness, the last room had popcorn under the bed (less than in inch  in - very easy to vacuum up!), I have had my toiletries rifled through and thrown away.  Not the hotel ones - my FULL toothpaste, mini Bumble and Bumble shampoo and conditioner and my lotions - all missing at some point after the room being "serviced".  To use cleaned would be a misstatement .  Front desk staff is a revolving door of people.  Forget asking about a restaurant recommendation - they are clueless about the area.  And if you have a problem, just don't bother to bring it up.  From front desk staff to their General Manager, Michael Dietrich, there is an overall lack of caring about the guest experience.  Hard to hold staff to any sort of customer service expectations when the manager cannot be bothered to address them.

The only pro is their restaurant, The Anchorage.  Jill at the bar is the BEST!  Great happy hour, good food (bar, restaurant and breakfast) and really a great place to eat.  Too bad it is associated with the hotel it is.  The breakfast staff, however, is lacking.  Telling me the "suggested gratuity" when dropping off my check is more than a bit classless.  I usually tip 20%+, before discounted amount, and don't need a reminder to tip.  It is not a comedy club.

I was, up until last week, a regular at this hotel three to four times a month for two to three nights per stay. After having multiple issues during that stay and being blown off by the front desk and the manager I have taken my business elsewhere.  I am quite sure there are other run down properties close by at half the cost of this place.

09/04/13 | Link | Rating: 1.0
14. Andy C.
A perfectly adequate hotel experience.  Nothing really too much to complain about, but nothing to write home about either.  As categorically as possible:

Location: 3 out of 5
As others have mentioned, it really isn't close to downtown MKE, but it really didn't pose a problem for me as I drove up from Chicago.  Go north on 94 until it junctions with 43, and take the Hampton Rd. Exit.  You can see it right off of the exit, which is nice.  Since I haven't experienced traffic in MKE yet, it's not that big of a burden to drive the few extra minutes.

Decor: 3 out of 5
Hrm...it IS an older hotel it seems, and some of the decor is starting to show its age.  However, this doesn't necessarily have to be a bad thing, but there are some things to point out.  The room itself is decorated simply with a few pastel wall paintings.  The paint on the ceilings looks like that textured painting style - like someone rubbed one of those sponge things on top to give it that speckled look.  The public areas weren't too bad.  There is a really small, but cozy fireplace area near the registration desk with a few leather couches.  When I went, it had some holiday decor themes, and I found that to be pleasant.  If you walk further down towards the Anchorage restaurant, the decor really shines.  Sort of like...an old lumber yard or something similar.  For example, lots of ships and animals made of pine cones.  Fairly interesting and pleasant to look at.

Amenities: 3 out of 5
I noticed that there was a business center and a fitness center on the ground floor.  There was also an indoor pool, but I didn't make it down the hall to look at it.  The fitness room looked ok.  Impressive if you had all that stuff at your house, but pales in comparison to some of the high end equipment that modern luxury hotels have.  And that's not a knock to what the Hilton has - it's just that some of it is outdated.  Room was fine - Crabtree and Evelyn toiletries, coffeemaker, hair dryer.  As others have mentioned, the TV is an older box TV in a cabinet.  I didn't smell smoke in the hallway, but I did smell it in the very small elevator.  Oh yes, the bright shining part of all this is that the hotel did have reliable wifi.  A shining part of the hotel was the Anchorage restaurant, which I will review separately.  

Pricing: 2 out of 5
I think that the discount block rate for a lot of institutions is about 80 bucks a night.  A little pricey I think for what the hotel has to offer, but I'm sure that if you got the PL luck of the draw, they'd probably sell a room for no more than 50, which would be reasonable for a place like this.  

Customer Service: 5 out of 5
Very friendly people everywhere, from the maids to the receptionist.  Couldn't say a bad thing about them.

Overall: 3 out of 5
Not a bad place to stay if you're in this area of Milwaukee.  It's a nice hotel, but nothing too spectacular.  I would recommend that you try out the Anchorage restaurant, though.

22/12/09 | Link | Rating: 3.0
15. Thomas K.
Wonderful older hotel. Have been staying here a lot over the past year. Extremely attentive staff that goes above and beyond. The Anchorage restaurant is excellent all the way around. Nice breakfast Bar and great dinners. Can't beat this hotel for value in the Milwaukee area.

13/03/14 | Link | Rating: 5.0
16. Andrew S.
REVIEW:  

As a frequent traveler and Hilton-er, I've found many hilton properties to be pretty similar inside (from chain to chain) - and what really makes the stay is the competency and hospitality of the staff.  

Judging on staff alone, the Hilton Milwaukee River is excellent.   Friendly at the door, helpful on the phone, hospitable as can be.  I really appreciated them.  I stayed here for 5 days, and found the entire rotation to be as friendly and helpful as the last.

Room service was adequate.  I felt like my carpet was vacuumed and sheets were cleaned regularly.  The shower curtain was torn and a little shabby, but that didn't really affect the quality of cleaning time.

Workout center had Hilton standard:  treadmill, elliptical, bike and some free weights.  There is a pool, but not a hot tub - which was a little disappointing.  

My room overlooked the Milwaukee River, which was kind of fun.  



GOOD:  

- Great staff

- Pretty decent wifi (excellent saturation, good throughput.  I could stream Netflix at HD during peak hours)

- Lobby coffee in the morning, cookies/apples/cider in the evening.  Nice touch!

BAD:  

- Walls really are thin.. especially in the hallways.  I was woken up several mornings by slamming doors, and once by roomservice arriving to my neighbor.  

- A little dingy inside, but they are remodeling and I would anticipate a friendlier atmosphere soon.  

- LOCATION.  Even with a GPS, this place was a little difficult to find (driving in from Chicago).  Make the wrong turn and you end up in a part of town that isn't fun.

01/11/12 | Link | Rating: 3.0
17. Grace N.
First, this Hilton is located more on a stream or a drainage ditch than a river, so don't expect any moose sightings.  Second, it's about a 10-15 minute drive downtown, so get ready to put some miles on your car driving back and forth.  Third, it's isolated and you certainly won't be in a hip area.  Fortunately there is a mall (Bayshore Town Center) down the street so that you're close to some civilization.  Finally, they do have a smallish indoor pool, no hot tub, and $18 movies for rent, so you'll have to look elsewhere for any entertainment.  

But the rooms are spacious and clean, the beds have soft and squishy bedding (if you're into that), and our expedia prices were reasonable.

20/02/12 | Link | Rating: 3.0
18. Matthew N.
The positives: right off the freeway so easy access to all parts of the city. Bayshore town center a few blocks away so there are some restaurants. The cons: it needs a major renovation. The hotel is old and not in an elegant historic charm like the city. Overall less than impressed!

28/10/13 | Link | Rating: 2.0
19. Josh B.
This hotel is located right on The Milwaukee River. I really enjoyed my stay at this hotel but it is in need of some serious renovation. The staff at the hotel was excellent and provided great service. The part that I really had issues with was the pool and overall lobby. The pool was very dirty when we stayed there. The pool was actually dirty enough that I had no interest in getting it. The pool area also needed serious painting and some renovations. A lack of a hot tub was also very disappointing.

The lobby seemed quite old, and not old in a sense of it had been there a while but the couches and chairs seemed old styled. I would have liked to see a more modern look as the lobby is a place where you should not mind sitting for a few hours. I had no intention of hanging out in this lobby because it was small and separated.

The restaurant is a great amenity for this hotel. The one part that did rub me the wrong way is there was no one to greet you no matter what time of day you go to the restaurant. After going there a total of three times I was forced to wait for a host or server to come greet me and tell me where I can sit. The drinks were lovely as was the service for cocktail hour. Breakfast was a different story, however. The service was sub-par for breakfast  and the food was not as good as the night before.

The rooms were pretty standard but had a lot of dead space in them. For example, our room had a ton of space between the second bed and the wall as well as over by the front door. It would have been nice if they had put a refrigerator or microwave over in that part of the room rather than just leaving it bare. The room was clean and well maintained though so nothing to really complain about when it came to the rooms.

Overall, this hotel was worth the price and has a great location but would probably not be my first choice when choosing hotels in the Milwaukee area. It would be well suited for a smaller town but it does not stand up to the many hotels in the area.

10/06/14 | Link | Rating: 2.0
20. Sherri T.
I've stayed at the hotel a few times when the downtown hilton was booked. It is older and the elevator really needs an update. There is a nice little bar in the hotel and a full restaurant.  The staff is nice and it is close to a large mall complex with lots of restaurants. Surrounding area is a little seedy looking but not too bad. They also do a good job of keeping the parking lot cleared do snow and all walkways salted during the winter.

15/02/14 | Link | Rating: 3.0
21. John N.
Formerly affiliated with Hilton, the River Inn  is currently under renovation. Despite that, we stayed there for nine days recently and sustained only minor inconvenience. The staff was helpful, rooms were clean, and the Anchorage restaurant up to former standards.  Improvements should be complete by December, 2014.  I would not hesitate to stay there again.  

                  Jan Nylander

01/08/14 | Link | Rating: 4.0
22. Jimmy C.
For what it is, it wasn't bad.

I would have appreciated a heads up that it is in the middle of a remodel, changing to a Holiday Inn and the sign just says Milwaukee River Inn.  

I arrived a few hours early for the 3pm check in so I sat in the lobby while waiting for my room to be done.  The lobby had a tv, computer and a small kiosk with snacks, papers and a fridge/cooler with soda and water( you need to pay at the front desk).  While waiting I got to listen to the contractor in charge of the renovations using the computer and making phone calls, as well as the young woman at the front desk making personal phone calls between customer calls and people trying to check in.

As I came and left my room I ran into several individuals asking where the restrooms were , the ice machines and so on.  Upon checking in you think you would be informed of where everything is and what they offered.  I had no idea there was a restaurant or a pool!
 
Getting into my room I realized why this place needed renovations, and surprised it was even a Hilton.  It's not a dump by any means but everything is dated and worn.  

The bathroom is like a closet, while taking a shower I found myself catching my arms and legs on the soap holders hung on the wall and had to take a shower sideways.  The beds were alright, the ac worked well, and also there was an alarm clock, iron, hair dryer and a room safe that had dead batteries.

The walls are paper thin.  I found myself jumping up every time my neighbor would open and close their door thinking someone was trying to come into my room, especially when the door slammed shut.

Waking up I found the invoice for my stay had been slid under the door. Went to the front desk to check out, walked out the front door and ran into the security guard.  I was unaware that they had one, but glad to know they do now.

03/08/14 | Link | Rating: 3.0
23. Rick R.
So Disappointed.  The only good thing is its fairly cheap for rooms (I had a AAA rate).
REALLY LOUD MUSIC in the lobby, hallways and elevators.  The front desk says they cannot turn it down.  So annoying.

Super Expensive restaurant, with average food.  And the restaurant does not open till 6:30 am???

Did I mention the headache inducing LOUD MUSIC??
Really small workout room, always full.

13/05/14 | Link | Rating: 2.0
24. Kim K.
Ambiance: It certainly wasn't horrible, but I'll admit - an update wouldn't hurt.

Staff: All staff were really friendly, helpful, courteous, etc.

Room: The room felt clean and well-maintained.

Location: Great - easy to find, right off the freeway.

Internet: worked great. No interruptions, weak signals, etc.

08/01/14 | Link | Rating: 3.0
25. Mandy S.
It is in serious need of a modern makeover. The price can't be beat though and it is really clean. The workers have all been very nice, attentive, and helpful. That always helps. I would rather stay at the Hilton City Center but $279 compared to $109 is a no brainier to be 5 minutes from downtown. Whitefish Bay area can be hit or miss with some really nice areas and some shady areas. The hotel feels really safe and secure but I don't think I would be taking a stroll more than a couple blocks away. It depends on your  comfort level in areas if you are a little skittish maybe find a different hotel. I am confident in saying I feel safe along with my vehicle parked in their free parking lot. But that's my perspective and everybody has different thoughts. Like most Hilton's they have 24 hour roaming security if that means anything.

The rooms are nice and our bed is pretty darn comfy. I think the refrigerator might be the first refrigerator ever made...it is soooooo old! But it works really well so I guess I cannot complain.

To sum it up we stayed because of a last second business trip and it puts us pretty close to plenty of cool places in Milwaukee and the price was awesome at $109.

Ramble over!!!!

01/05/14 | Link | Rating: 3.0