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Hyatt Regency Milwaukee in Milwaukee, WI

Hyatt Regency Milwaukee in Milwaukee, WI

Specialties

The Hyatt Regency Milwaukee is a premiere destination for business for leisure travel. Boasting $19 million in renovations, our hotel features stylish guest rooms and suites, over 20,000 sq feet of flexible meeting space, plus a sleek new restaurant and lounge, Bistro/Bar 333.

History

Established in 1980.

 

Company Info:

Rating: 2.93

Address: 333 West Kilbourn Avenue, Milwaukee, WI, 53203
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (104):

1. Claire M.
This hotel was under construction when I stayed there for a conference. There were two elevators in use as two were being worked on the entire week I was there. The rooms were never thoroughly cleaned (coffee was not replenished, same sheets all week, trash not emptied) and the construction noise was quite loud from about 8am throughout the day. In addition, there was no food available in the middle of the day and the prices were high for Milwaukee in March in a hotel under constuction. The least that management could have done would be to comp something small to the guest s suffering through the construction (i.e. internet or a drink). Stay away until the construction is done.

02/04/09 | Link | Rating: 1.0
2. Sarah F.
This place is really nice.  I ended up here through a hotwire reservation and got a really good deal.  It is one of the tallest buildings in Milwaukee.  I know that is not saying much (I'm from Chicago), but there are really nice views of the city.  There is a restaurant on the top floor that rotates 360 degrees, so you know what the birds get to see.  They have glass elevators, which always give me a thrill and a mediocre fitness center with mostly exercise bikes.  It is located near the riverwalk and other nice places to visit.

27/12/06 | Link | Rating: 4.0
3. Andy G.
This is so-so for a Hyatt.  It's a huge hotel, and anytime I've stayed there, it's been through Priceline.  The most I've paid is $45 per night, which is an incredible deal.  The rooms have good beds and are not outdated - however, they do seem to need a bit of repair. From peeling paint to mildewed ceiling panels, the hotel needs some work.  I will say they're updating the restaurants and workout facilities - so obviously it's undergoing a renovation.  Once the rooms are done, I'm sure the $45/night deals will be, as well.

06/06/07 | Link | Rating: 3.0
4. Mike K.
My friends and i are in Milwaukee alot, and since we're way over the age of sleeping on floors and couches when we come to town and look for trouble the Hyatt is usually the choice for hotels. its one of the fancier hotels in the city, which isnt saying much. It has a great sheek look to it, and provides a giant room for wedding receptions, competitions, etc. The hotel bar area is pretty cool...lots of room to mingle and roam,lit well. They have a weird assortment of nuts, however. The elevators will scare the shit out of you. They go fast, they are simply just a glass window facing the rest of the hotel, and did i mention they are frightening? The hotel rooms are clean, beds soft and comfy...yet as my buddy Sparky explained, the maid didnt ask if it was my room when i walked in, i just said i needed to grab something and she kept working. OK. Everything here has a price, and not a cheap price, either. Luckily its right downtown, next to a major concert venue, a huge sportsbar, and aplace to grab breakfast after you come home from a big nite out.

02/06/09 | Link | Rating: 4.0
5. Julia B.
This hotel is pitiful.  I travel every week for work and it's rare that I find a spot this grungy for the money.  Thanks for the free breakfast coupon but how about giving me a fresh-smelling room and a safe place to park my car instead?  I'll never stay here again.

21/09/07 | Link | Rating: 1.0
6. Bobby D.
This hotel is ALSO nice. Especially the revolving top restaurant which I went to for a Sunday brunch, A few years back. The rooms are nice too. The bar is nice. However, Paying extra for bottled water, Is a BIG minus. What was also unusual that it was directly connected with a municipal parking garage circa late 1950's-1960's. Which is actually classic in it's own rite. Even if the elevator makes the garage look more seedy.

01/07/10 | Link | Rating: 4.0
7. Kearby K.
Meh is the key word here.  Meh.  The person who checked us in was nice but we got the wrong kind and room and they could not help.  The room was sort of clean but hair and stuff around the room and they seemed concerned but did nothing and the place is redone but I mean not super or anything.  Location is OK you can walk places but it is a solid parking lot view for 125 bucks and 22 to park and yeah- the valet said they were full and they were just hanging out.  I did not feel love and I am not a hard sale.

06/07/09 | Link | Rating: 2.0
8. Kate L.
Although our stay here was rather uneventful -- the room was a little loud, but otherwise ok -- I will never stay here again. Two days after checking out, my credit card was charged $250.00. When I called to clear up the obvious error, I was told that I had been smoking in the room and was fined as a result. My fiance and I absolutely did not smoke in the room. I explained this to several people at the Hyatt and assumed I would be believed. No, apparently the Hyatt does not believe customers who assure them that they were absolutely not smoking in the room. I was told that they had "evidence" in the form of pictures that would confirm that I was smoking. I asked if I could see the pictures and was told no, but I could subpoena them. I was also never told what the pictures showed, despite asking. I am furious and will never stay at a Hyatt again.

31/08/10 | Link | Rating: 1.0
9. Jason B.
This hotel is ok. Despite it's supposed fanciness, it's really nothing special. You'd probably be better off staying somewhere else and paying less, while getting the same or more. This Hyatt also charges for every single thing. Wifi is $11 a day. They also charge something for use of the computers in the business center. Parking is $20 per day. The regular size bottles of water they leave out in the room are $3 each if you actually drink one. Room service prices are ridiculous. A bagel and smoked salmon is priced at $18, and that doesn't include 20% service charge and $5 delivery fee. Also, while not a major problem, the hotel is noisy. The immense cavern created by the design of the hotel creates some kind of loudspeaker effect, I think. When in my room, it was too easy to hear a lot of people talking loudly. Didn't bother me too much, but that's me. Other people might be more distracted and disturbed. The staff were friendly, the room was clean and of a decent size. No pool. There's really nothing to rave about. I preferred my stay at two Hiltons recently, as well as even the Days Inn and Country Inn and Suites.So don't think you're getting more just because you're staying at a Hyatt. You're not.

23/03/12 | Link | Rating: 3.0
10. Jeff K.
I'm staying here another night so final review pending.

I'm here for a meeting.  When I made the reservation, they reserved a king bed room but it was not available when I arrived.  Why did they offer me a king size bed in the first place?

You would think that when they charge over $140. for a room, you would be given some bennies that make you feel like you are getting more quality then you pay for.  LIKE FREE INTERNET!  How come an inexpensive place like Hampton Inn will give you a decent hot breakfast and free Internet access, and an expensive place like Hyatt charges $4. for a liter of water in your room and over 9 bucks for Internet access?  What a rip off!

This hotel has plenty of good things in it's favor.  My room was very clean and nicely appointed.  The continental breakfast was pretty good.  The lunch they served at the meeting was very good.  The meeting room is pretty good.  It's in a very nice location.

14/09/07 | Link | Rating: 4.0
11. Shane A.
This hotel is beautiful. Going up to the 18th floor scares my with the low railings but the elevators are like none iv ever seen.

07/01/11 | Link | Rating: 5.0
12. R. A.
We did a "name your price" deal on Priceline for a 4-start hotel in Milwaukee, and we ended up here at the Hyatt for 2 nights.  We were very pleased, especially considering the discounted price we got.  We indicated that we wanted a nice quiet room away from the elevators (it was our anniversary), and Chandi, the front desk staff person, put us in a lovely large room on the 15th floor, with a beautiful eastern view of Pere Marquette Park and the Milwaukee theater district.  The bed and accommodations were clean and generally well kept, although our toilet was leaking from the bottom.  Convenient downtown location with plenty of parking -- if there's not a big concert of sporting event next door.

17/04/12 | Link | Rating: 4.0
13. Scott H.
A friendly, well-located and high-quality hotel in downtown Milwaukee. My guess is that the rack rate for this Hyatt is $100 or more, but I've found it easy to score a room here on a weekend night for around $50 on Priceline. Sure beats staying in the burbs or out by the airport for the same price! I've found the front-desk staff to be exceptionally friendly and helpful. Be sure to arrange in-and-out parking privileges at check-in if you're driving as the private garage that is connected is shared with the Bradley Center and can get a bit pricey as you come and go. Will definitely return unless my budget allows me to splurge at the Iron Horse!

31/10/10 | Link | Rating: 4.0
14. Marc B.
Very nice hotel, with a staff that is polite and knowledgeable. The room was clean and nice. The fitness center was fairly well equipped. I would go back!

06/05/11 | Link | Rating: 4.0
15. Kay J.
We started out a Hyatt Place at the airport which was a really nice hotel. However, the pool was closed due to recent renovation. Couldn't figure out why because it was filled and looked ready to go. We moved to the Hyatt Regency downtown.

Three stars for some great some lousy.

The Polaris is a revolving restaurant. We arrived late and the staff was so nice. Eileen dragged us away from the bar that does NOT revolve and found us a table on the floor. We weren't eating and it was the end of the shift. She chatted for at least 20 minutes and gave us lots of ideas of what to see in Milwaukee.

Yeah, it's touristy but what a fun way to see the city as a TOURIST!

The hotel is under renovation so it is hard to be fair in a review. The room was nicely redone but we did have a hint of fresh paint smell. Lousy view but oh, well. The staff was so friendly. The doorman and valet were especially helpful. The valet parking is $23 per day with in and our privileges. It seemed stupid to self park for $20 even with tipping the valet.

The health club was closed due to the renovations. I'll return when the renovation is done and have high hopes for a pleasant experience.

06/02/09 | Link | Rating: 3.0
16. Holly D.
I loved this hotel!
I often stay at reasonably nice places in Milwaukee at least once a month and this place was really one of the best.
The front dest woman (katie) was so friendly and seemed to truely enjoy her job! Our room was huge and spotless and they had the best most comfy pillows and bed sheets in the city!
One complaint was the construction in the hotel but that is hard to avoid.
...and too bad room service was more affordable :(

and if you ever stay in milwaukee you know that parking is bound to be a rip off... it's kind of expected

25/11/08 | Link | Rating: 4.0
17. Dion J.
Stayed here for a night after I flew into MKE late at night. The hotel looked new. Got a great rate on priceline.com and still received a room on one of the top floors. The room was immaculate and the views were awesome. Was disappointed I couldn't stay another night. It is also located right in the heart of Milwaukee with many bars and restaurants within walking distance.

04/01/11 | Link | Rating: 4.0
18. Jessica L.
While I have never actually stayed in a room, or let alone seen one - that is why I've given Milwaukee Hyatt such a low rating.
My fiance and I set up an two appointments here to view the banquette hall for our wedding reception. Both were scheduled weeks in advance. The first time the caterer wasn't even there, the banquette room wasn't even available for us to see, nor was there a room to view! The same thing happened on our SECOND scheduled visit. We live out in the subs and this is a 30 minute drive for us! We booked our wedding reception elsewhere - this place is WAY too disorganized.

11/11/11 | Link | Rating: 2.0
19. Zehr S.
Review of the pub in the lobby

I am a very loyal Hyatt customer, this pub is simply the best because of the staff. Especially the young guy, forgot his name.

Also here I tried the local beer --- Sprecher black bavarian, wow, it was so darrrrrrrrrn good, forget about whatever crazy cow

kind of sad though I had to explain to them Sprecher means speaker, it is a German word,  hey I thought I was in a town with lot of German traditions

next time somebody whines about American beer, I will knock his head using this bottle :-)

oh, forgot to mention that their food was great too, when you are sick of eating burgers all the time, there's something good for a change here

16/10/09 | Link | Rating: 5.0
20. Rebeca M.
The newly remodeled rooms are very nice.  Disappointed that the restaurant Polaris has closed.  The exercise room is decent; I'm surprised it wasn't very full when I was there.

The reason I'm not ranking this hotel higher, is that nearly every time I stay here, something major goes wrong.  Once, we came back to our room after a late night at a trade show to find out that the maid must have forgotten to come in (yet someone did come in, steal water bottles and poop in our toilet without flushing!)  

Another time, I repeatedly requested non-down blankets for someone who was allergic, and was told twice that they'd take care of it and "be right up" but needed to call a third time over the course of the day to finally have it taken care of.

The last time I was there, we came back to our room in the middle of the day, to find another family in our room because the hotel had double booked our room and given them keys!

When all was said and done, the staff was extremely apologetic and took measures to make up for their mistakes.  Still, it would be nice to stay there once and NOT have something go wrong.

11/07/09 | Link | Rating: 3.0
21. Matthew W.
First Impressions - tight parking by check in, 2 polite ladies working check in (but there was a line of 4 people), dated decor, room is ok but not real clean - bobby pin on the floor along with a hair tie -- grosses me out! Also, none of the "service" buttons (ie. front desk) worked on the phone, so you have to dial "0" to get the operator to talk to front desk/valet.

I actually called the general manager (got his vm) and "guest services" - which was security, to let them know about how disgusting the carpet was. I headed to the gym and by the time I returned the floor was clean.

As for the gym, it was small but ok. I would not want to try and workout here if the property was full.

The room was quiet and the bed is nice. The Regency club is beautiful and was stocked all the time (I was there in off hours, but the fridge was always full). Also the bellman, Bobby, is great for directions or tips on local things to do.

As I ponder my stay a day after I left, I do like the property. Everyone who worked there was friendly and the location is good. I would stay here again.

Total - $104 room rate, $23 for valet parking = $141.82

10/09/09 | Link | Rating: 3.0
22. Marissa G.
I was here for a overnight for conference being held at this hotel and as such, this review is all business.

Room Review:
The rooms were spacious and had what we needed, although I found the bathroom to be a bit small, but hey, it was just for one night. What I really liked from the bathroom was that the hair dryer wasn't attached to the wall so that I could dry my hair in another part of the room. This is an important thing to note when traveling with others. The beds - although they were covered with way too many pillows and a decorative blanket - were comfortable. The only complaints I have on the room front, is that they didn't have Comedy Central and the ice machine was empty on my floor. Business travelers should also note that the wake up call was on time.

Conference Services Review:
The food that was provided for us in the atrium for continental breakfast and afternoon reception was tasty. I did find that the service we had for lunch (which was served in one of the ballrooms) was a bit distracting. The servers moved very fast and in some cases removed plates before we could even decide if we were finished with them or not. One server in particular was loud while directing the rest of the safe through the service. The desert was sitting on the table when we arrived in the room and as such was cold and dry by the time it was time to eat it. (I will admit, I do not know if the staff was given direction from the conference planner or not on the speed of which the meal should be served, but nonetheless it affected my experience.) If you are planning a conference here be aware that some of the rooms have TVs in them instead of projectors so plan your power points accordingly.

Wifi Situation:
There is free wifi in the lobby only. I tried to access it from the 2nd floor and only luck 40% of the time. Other than that it is 10.95/day for wireless access in other parts of the hotel.

Parking:
I recommend parking in the lot on Old World 3rd Street between Wells and Wisconsin. The overnight rate was only $12. It seemed pretty reasonable for this Chicago gal.

Staff and Location:
The staff was nice and attentive. I don't really have any complaints there. Nor with the location. It's right in the middle of everything.

The bottom line:
A semi-classy place to stay if spending the night in Milwaukee. A pretty ok place for a conference.

Fun Fact:
This place reminded me of The Contemporary Resort at Walt Disney World.

06/10/11 | Link | Rating: 3.0
23. Kristen X.
clean, friendly staff, bed are not as comfortable, but reasonable price

14/09/12 | Link | Rating: 3.0
24. Darina H.
We arrived at around 5 PM on a Friday night.  The Hyatt staff member that checked us in was very warm and asked us where we were traveling from.  He was engaging and gave us a room (non-smoking) on the top floor (sweet).  The room was quite large for two people...and had pretty modern furniture including a flat screen tv (HUGE), ipod alarm clock/radio.  They cleaned our rooms well throughout the weekend and we never really had anything to complain about.  The elevators took a while to get to us but I think there were huge meetings/conferences at the hotel which delayed our elevator trips up and down (nothing you can really do about that).  If I am ever in Milwaukee again or if friends travel there, I would book again and recommend it.  Also, they accepted the government rate since I am a government employee (nice).

14/03/10 | Link | Rating: 4.0
25. Chris M.
Stayed here on a Hotwire deal in September 2009

Pluses:
  * Delicious breakfast buffet with above-average selection
  * Climate controls worked well and linens and furnishings were appropriate
  * Decent location, although most attractions on the lake or the Third Ward are 5-10 minute walk away

Minuses
  * Room was a little cramped
  * Some people might not like the vertigo-inducing hallway that looks 3-20 stories down from the atrium
  * Adjacent parking structure looks like something from a TV crime scene show; I'm not saying it's dangerous but it doesn't provide a lot of confidence

Overall
Decent place but a little below average for what I've come to expect with Hyatt in terms of architecture and amenities.  Apparently un-ironic inclusion of "Comfortably Numb" in the lobby playlist was pretty funny given the alienating 70s architecture.

14/09/09 | Link | Rating: 3.0
26. Keith R.
This is my preferred hotel to stay when visiting Milwuakee.    It is well maintained, the staff has always been friendly, and I have always had a good nights sleep while here.    

The first time I stayed here, the hotel was undergoing renovations and I was informed that because of such they would have to turn off the water around 3am for about 2hrs.  To help compensate for this inconvience we were given vouchers for a free appetizer and two free drinks at the hotel bar.    

The hotel is designed in an atrium type style.  The hotel is essentially an open square where the room doors all overlook the lobby of the hotel.  

I get to my room, enter and am very happy with what I have seen.  A nice spacious bed, spacious bathroom, room to put my bags without feeling cramped and a great view overlooking downtown Milwaukee.    

I hit the social hour for the conference I was in town in attendance for, and then proceed to happy hour at the hotel bar (time to cash in the free vouchers).  The bar staff was friendly and made sure to strike up conversation with each patron.  

The hotel is located convienently to the downtown where I can walk to restaurants for dinner and the skyway that is attached to the conference center makes getting to and from the conference I am in town for a welcome addition in the middle of January.  

Of course, being at conferences that means plenty of ummm spirited beverages are consumed, so the nice comfy bed is a welcome addition for my blurred mind after I stumble back.  

I can't wait until  conure up an execuse to visit Milwaukee again and can visit the Hyatt.

27/12/10 | Link | Rating: 5.0
27. Juliette J.
I go to Milwaukee for work and I have been to the Hyatt twice now. I have to say that I am not usually a Hyatt fan, but this one is quite nice.  It has a nice feel to it. It feels more modern and new. The staff is very helpful and every time I had a question or needed something they reacted right away and didn't act like it is a dig deal. I have horrible allergies and switching out my pillows was not treated a big deal and it was done quickly. The staff even called to follow-up to make sure that everything was fine once the changes were made.

The hotel gym is small, but the cardio equipment looks out of the windows and makes for a nice view. If you go early in the morning like myself to workout you can see the sunrise as you run on the treadmill.

The hotel is in downtown and is a nice easy walk to many restaurants or even to just go out for a run at the riverwalk. This is a hotel I would stay at again when in Milwaukee.

12/04/11 | Link | Rating: 4.0
28. Malek K.
I love this hotel for 98$ a night (corporate rate)

the room uses the latest technology - Nice rooms compared to price
4 star for the room  - clean room overall with nice view (depending on the floor)

parking garage since it is located in downtown you have to pay for garage (i believe 10 $ a day)

staff extremely nice and very helpful - 5 star

new gym (small but enough for your workout)  and nice machines (latest ones - it is a good gym for a hotel - much better than many other hotels

from outside the hotel does not look so good but from inside it looks very modern and very nice

If I have to choose btw the Hitlton - Doubletree - Hyatt at Milwaukee downtown i would pick with no hesitation Hyatt it is the best (for 98$ a night)  - Most importantly it is a clean hotel with nice staff and latest equipments

26/03/11 | Link | Rating: 4.0
29. China Moon C.
A-choooooooooo!

Excuse me...  This past Saturday the two (2) of us drove on over to Milwaukee to get outta Madison for 24 hours.  We were still deciding what to do on the drive down - dinner?  jazz?  6:15PM Brewers game against the Pirates?

We arrived at check - in around 3PM-ish with no problems.  We brought our spirits and glasses out so I can fix us a drink; he goes to get some ice when I notice the layer of DUST on the top of the ice bucket..  Ugh.  He sat in the arm chair, me in the desk chair with both our feet up on the ottoman.  Turning on the TV, he and I are talking and I look over at the full length mirror.

STREAKS Galore...  While my face is scrunching up, nature calls so I head to the bathroom to tinkle and what am I greeted with?  Can you guess?

More dust in the bathroom and with LONG red hair strands on top of the 2 washcloths on the counter.  F*ck*ng gross.  I go to call the front desk and tell them about the bathroom situation and the iPod alarm clock is also under a layer of dust.

I swear; when's the last time someone was in Room 1125?  I mean, I should've brought my own swiffer sweeper to this place.  Also I've never stayed at a Hyatt, I expected more per the reviews.  We didn't eat at Polaris (the revolving restaurant) upstairs...

Pros:  
Nice Counter Staff and inside Bodega personnel.
Nice lobby and Bar area
Valet drivers were fast and friendly.

Cons:
Small Mid Town Manhattan like bathroom.
Cleanliness (MAD Dust everywhere)
Internet Fee (refunded for me)*
*So even though I have a BlackBerry and used it in the room I was charged a $9.95 internet fee to which I stated, "my BB comes with a data plan, I didn't use the hotels Wi-Fi; I didn't even bring my laptop."

To which she stated, "it doesn't matter, any device used will automatically be charged to the room."  "What?  Where is that in my hotel paper work?" I asked.  "It's not, but I'll refunded it regardless."
"Ummm thanks but THAT'S not good.  You guys should really have that piece of information posted in plain site..."

I doubt if I'll come back here; if I do I'll write a updated review...

*sniffle...*

12/07/10 | Link | Rating: 2.0
30. Kathi G.
Room was just okay.  Not set up well with TV not facing the bed.  Tiniest of bathrooms.  Front desk staff was very friendly.  JR, the doorman/bell captain is THE BEST.  Super efficient and friendly.  Same for Andy in the Bistro.  No free wi-fi is ridiculous.  I would come back for the service but not the amenities.

08/07/13 | Link | Rating: 3.0
31. B H.
We booked this place on Priceline.  It was a very nice hotel but hardly worth the going rate of $229.00 per night.  The lobby reminds me of the Luxor hotel where you look up and see all the halls and hotel rooms.  The rooms were clean, but the bathrooms could use one updating.  The shower heads are low which make it hard for a tall person to comfortably wash their hair.  I never understood why all shower heads aren't placed as high as possible.  The front desk staff was nice and checking in and out was a breeze.  Since we parked in the garage, I can't really assess the valet or font door service.

The hotel is in a good location for walking to the river walk and a lot of restaurants.

What I didn't like about this place was that it cost us an extra $50 for parking for two days and the fact they charge $11 per day for wifi in your room.  If you want free wifi, you have to sit in the lobby.  Kind of cheap on their part, I mean if I had paid $229 for the room you would think wifi would be included.  There are just as nice hotels like Hampton that provide that gratis.  Their restaurant was also highly overpriced which is probably why no one was ever in there.  

So it's a nice hotel, clean and accommodating, but don't buy into the extras.

12/08/12 | Link | Rating: 3.0
32. Sarah R.
I dig it here.  We took a ride up to Milwaukee to see a show at the Bradley Center, and I looked on hotwire for a hotel in the area.  Hyatt came up and at a super reasonable rate.  Spent 2 nights here, and it was just what I expected.  No muss, no fuss.  The lobby was a little stiff and stuffy, but the room was very nice.  I like they have pay per view and room service.  The bed was super comfy, and there's a great bar in the lobby we spent some time at.  I think paying for wi-fi in hotel rooms is total bullshit, and this was no exception.  But I went in expecting that, so it wasn't a deal breaker.  So yeah, I'd stay here again.

19/07/12 | Link | Rating: 3.0
33. Sarah L.
Very nice, clean, affordable and comfortable hotel in downtown Milwaukee! Stayed at the Hyatt over the Labor Day weekend and this place was very busy! This hotel recently went under some renovations and they did an amazing job. The rooms are very clean, on the verge of hospital clean. Beds are super comfortable, just wish the pillows were more firm.

Had breakfast at Bistro 333 and my husband and I both had the breakfast buffet. Ample selection and it wasn't all bad for you. They had plenty of healthy options and it was $14 per person on Sunday. I think it's regularly $18. Kind of steep for a small buffet. The restaurant staff were attentive and friendly. Front desk staff are very helpful too!

Why the 4 stars? Parking is super expensive but I guess that is standard for a downtown hotel. I think we paid $20 something for overnight. I would definitely go back and we enjoyed our stay!

07/09/10 | Link | Rating: 4.0
34. Jason R.
This was a TERRIBLE customer experience.  I had tried to take a guest to the restaurant on the top floor which I had been to many times, but not recently.  The staff at the front desk told me that the restaurant has been closed for several years, and that I was still going to have to pay $10 for parking there for the few minutes it took to find out that their restaurant has gone under.  I was parked in their garage! Never in my life has anybody ever turned me away AND charged me for doing so.

06/01/13 | Link | Rating: 1.0
35. Laura B.
I booked this hotel via a popular travel website which advertised it as 4 star hotel.  I would not give this star 4 stars.  It was nice and clean and all but I think 4 stars should cater more to their guests.  Not charge for every little detail.  Everything at the hotel is extra.  $20 for parking ($23 for vallet).  $2.50 for a cup of coffee, $3 for the small bottles of aquafina in the room (really?), $18 for the breakfast buffet.  My fiance used the wi fi and did not realize there was a charge.  So we were charged $10.95 upon check out.  Overall, I feel like I get better service and amenities at "3 star" hotels.  If you stay here, be prepared for extra costs on top of the room rate.  I will think twice about using Hyatt in the future.

26/02/12 | Link | Rating: 2.0
36. HOLLY M.
I got this hotel on Priceline, picked the "4 stars" when I put in my request.

When I get a 4 star hotel, I would never....EVER....unless I was in a third world country...expect a MURPHY BED!!! Plus it just stank!

I asked for a different room at dinner time, but they said they were booked. I tried sleeping, but finally at 1AM I tried the front desk and begged for a room with a real bed since my back was killing me due to the lousy mattress of the Murphy Bed.

I was successfully moved and in a comfortable bed by 1:30 AM.

What I expect in a four star hotel is a comfortable REAL bed. Besides that, it'd be nice to have robes, free water ($3 for a small bottle is so stupid).

Besides the above ridiculousness, I got a "HOUSEKEEPING!!" knock at 8:32AM on the morning I was going to check out. Every other hotel I have been in has left the guest alone on day of checkout. Did not want to wake up that way, especially after having to move rooms after the uncomfortable room/bed.

This is not a 4 star hotel in my experience.

14/10/11 | Link | Rating: 1.0
37. DJ S.
This hotel is horrible!  It is across from the sausage factory in Milwaukee.
It hosts lots of conventions. Be prepared to wait for the elevator for over 20 minutes, endure long lines at the front desk, and wait forever for lousy room service.
On the weekends, it is the worst. So loud all night long. People running up and down the hallways. Really bad!
The rooms are below average. Yucky bedspreads. We had a free amenity as a gold passport member. It was old sausage and cheese. Not good. Later we ordered cookies and ice cream. The cookies were burnt and the ice cream was forgotten.
I could not wait to leave this place.

14/08/12 | Link | Rating: 1.0
38. Jen B.
I won this hotel on Priceline for 50% of the price and was a little nervous after the reviews here and on Trip Advisor. But it was a very nice overall place! Parking in the adjoining deck was super simple (altho expensive) and we were treated really nicely at check-in (sometimes the clerks can be weird about Priceline users). Our room was really large although, the bathroom is very small like everyone says. Great water pressure in the shower and comfy bed. We didn't hear any noise at all from the lobby or outside. I was really happy with my deal on this place when we checked out!

05/07/12 | Link | Rating: 4.0
39. Jim H.
Maybe a different room would have been OK. I was kind of tucked in a corner. Pounding noises started at 5am both nights, probably free weights from the exercise room next door. Asked about it after the first night, they acted like they never heard that before and said it wouldn't be the case the next night. BS.
Room service never touched my room. I left at 8am and didn't have the do not disturb sign out. Came back at 9pm to an untouched room.
The guy working the counter is nice enough, but it looks like he has his big brothers sport coat on. Hyatt???
Come on. Zero attention to details.
Breakfast buffet was continental only both days. Very sparse for $14. I come to MKE about 5 or 6 times a year and usually stay at the residence inn. It's pretty cold, and the Hyatt is much closer to my destination so i thought I'd give it a try. Big mistake. Never again.

15/02/12 | Link | Rating: 1.0
40. Megan O.
This hotel is right in the downtown area which is nice if you're looking to explore downtown MKE. Some attractions down the street are: Pabst Theater, the Art center, the riverwalk, some arena (wow I am so descriptive) and bus stops to take you to other parts of downtown.
 
The room was nice and clean and Hyatt never really disappoints. We were on the 17th floor and although I hate going on elevators, I LOVED the view of the city from that level! I'd ask to be on a higher level to appreciate the city you're staying in!

Random Tidbits:
Overnight parking is $20.00 and they give you this yellow reciept if you plan on driving in and out of the parking garage. Don't lose it.

NO FREE WIFI, NO FREE CONTINENTAL BFAST, NO POOL...

HR kind of smelled like a pool in the lobby even there is no pool and their bistro/restaurant/bar Bistro 333 was poppin' Saturday night.  

For 1 night we payed about $179, which I guess is decent for the location and venue, and although I'm stingy, I'm glad we stayed here. Beats driving from a cheaper hotel right outside the downtown, that's for sure!

15/08/11 | Link | Rating: 4.0
41. Brad C.
Don't park here!

I've been here for two conventions now and both times they've nickle and dime'd me on the parking. First time the price was different than what was advertised outside. This last time I went to leave only to find out my ticket was only good until 3pm that day because Disney on Ice was playing across the street and that made all parking "Event parking" so I had to shill out $5 more to leave the parking garage. The attendant was less than helpful throughout the entire situation.

There is all day parking on the same block for cheaper where you won't get jerked around, I won't make the mistake of coming back here.

16/02/13 | Link | Rating: 1.0
42. Jim S.
Great hotel in a great location. Walking distance from all the main spots in the city. Also a good restaurant drinking street 1 block away. When traveling I always request to be put up here.

19/03/13 | Link | Rating: 4.0
43. Melissa T.
The hotel and room itself were ok. The $25 parking charge is insane. I was charged $11 something when I checked in for taxes, etc. I jut saw on my credit card statement a charge for $34 something. I received no bill or receipt for anything in this amount, so I disputed the charge with my credit card company. How annoying!

01/07/13 | Link | Rating: 1.0
44. Jenny O.
Disgusting. Well I used Hotwire to book my stay. I regret it. I have to pay 25 bucks for parking its okay i guess. I walk into the lobby, it smells musty and old (its the dirty carpet). The front desk staff were really nice. I walk into my  studio guest room  and it is the smallest room ive ever paid 150+ for. Not only that but i have a flip down bed. Yes, the kind you can fold up into the wall. the plastic material wrapped  head board had foot prints all over it and the floor behind the head board had THE BIGGEST DUSTY BUNNIES I HAVE EVER SEEN. NO mini fridge, dirty carpet that makes the whole room smell musty. The furniture  is old and scratched. Not modern as described. Now I'm not pleased at this point. I start checking my bed because you never know .. bed bugs ..stains.. etc... the bed is so flimsy it couldn't hold two people. I start checking the sheets ...what they laid down on the bed as a mattress pad is nothing but felt like material and to make things better there was a huge yellow stain on it with tons of hairs. JUST DISGUSTING. My boyfriend goes downstairs to try and switch rooms and they told him they had nothing available. Now i did not just spend all this money to sleep on a hair covered pee stained mattress so  I go  downstairs. after i told them the mattress pad was stained they gave me a different room. The presidential  suite. its bigger but does not have a actual bed. Just a pull out sofa bed. It had a barely working mini fridge, a wet bar and table with a crap load of chairs and sofas. Now i go and check the bed there are dirt stains all over the sheets and a huge hole in the middle of the bed sheets. I also found random peanuts on the floor..yea idk.... The bathroom is cramped with a low ceiling and  ceiling tiles that have mold and mildew growing on them.  i spent my night sleeping on one of the sectional sofas on top of towels ... it was awful. I will never be going back to a hyatt. My experience was just gross.

17/07/13 | Link | Rating: 1.0
45. Rob L.
Stayed here for a business trip.

This hotel looks like it's a bit older, but looks like they've undergone a very good renovation.
The Polaris restaurant which is a circular, rotating restaurant on the top floor is now closed, I guess it used to be a hot spot of sorts in Milwaukee.  
The rooms are nice and clean, flat screen TVs and nice soft beds.  The bathroom vanity was nice and roomy, which is important to me.
The water pressure in the shower was great.
Carpets were clean.
For the frequent Hyatt customers, their Regency Club here kinda sucked, the breakfast lacked protein (eggs, bacon) but they do have a do-it-yourself open bar at the Regency club in the evenings so you can get tossed for free.

22/11/10 | Link | Rating: 4.0
46. Andrew R.
My girlfriend and I stayed at the Hyatt a couple of weeks ago. Place was solid but nothing spectacular. Not worth the money in my opinion, but it is in a great downtown location. You're easy walking distance from the Bradley Center, US Cellular Arena and tons of other popular Milwaukee spots.

Room was standard size but definitely smelled like cleaning solution when we arrived. And whoever the maid was assigned to our room for the weekend must have been a housekeeping school drop out. I say that because both when we arrived and after the room was serviced - the sheets weren't tucked into the bed either time. Nothing like some bare hotel mattress to set the mood!

The open atrium in the hotel might look cool but in fact it turns out to be a decibel boosting echo chamber where you can hear everything from floors below.

Valet parking is $23/night but was actually full when we checked in. So we had to park a block down in a parking structure that the Hyatt does not own. I mention it because you can't charge the parking to your room account and you must pay in cash. They charge $20/day in the garage and don't accept $50 or $100 bills.

Staff was very friendly and gladly eliminated an erroneous charge for the room WiFi. Also, my friends accidentally left behind a suitor bag in the lobby. The front desk staff was kind enough to retrieve it and keep it safe until they could return to pick it up.

05/06/12 | Link | Rating: 3.0
47. Stephanie M.
We recently stayed at the Hyatt in Milwaukee while on our Midwest Beer Trip.  This would be one of two Hyatt hotels we would stay at during our 10 days trip.  The hotel was clean and the staff was friendly.  We were centrally located to downtown bars and clubs which made everything very convenient.  We parked our car in the attached lot for a $25 fee which was not a terribly high cost.  The room was large and had a great view of the downtown area.  The shower had great pressure and the water stayed hot which is always a plus.   We would definitely stay here again if we happen to return to Milwaukee.

01/11/12 | Link | Rating: 5.0
48. Theresa K.
My stay here was alright. The hotel itself was pretty cool. One night I was with some friends on the 14th floor, and another night, I was with friends on the 12th floor. There are a lot of floors, glass elevators.
The hotel is located right by the river, and you can walk many places.
Parking was absurd. We somehow got out after a couple days with only $10 in parking, but I think the garage was supposed to be $20/day when there isn't a special. This is insane to me.

I had a hard time sleeping on the beds. They were Seely posurepedic, so- Really nice. Other people in my group slept well. I think I just sleep better on a crappy bed. There are bottles of water (regular Aquafina bottles) for sale for $3.50 in the room. Ridiculous.

06/06/12 | Link | Rating: 3.0
49. Osiris V.
Spent one pleasant night there. The room and the bathrooms were clean.   The hotel is very open and you can look down to the lobby from any floor that you're on. The beds were full size which is a downgrade from my current one but it was only one night. Phew. Parking garage has entrance to hotel incase it rains. Very friendly customer service. Wouldn't mind staying again.

13/07/10 | Link | Rating: 4.0
50. David G.
Spent a week here. Didn't get tired of it, which is always a good sign.
Outstanding customer service from everyone I came in contact with.
Room was great and even though I was housed directly between the gym and the elevator, quiet was the order of the day and night, which is remarkable because the hotel was fairly full.
See lots of reviews complaining about the up charges for internet and parking and such. While I'd rather it was all packaged together, this is clearly just a hotel taking a page from the airlines. My room rate was low. The extras made it level with the others. No biggie to me.
Convenient. Friendly. Worth another visit for sure.

13/05/12 | Link | Rating: 4.0
51. Anita S.
I've been here twice now and each time the staff is extremely welcoming and when you travel for work it's very appreciated.

The upgrades/remodel they've done have made this a modernized hotel in the heart of downtown.  The Regency Club on the 18th floor makes you feel special.

11/03/11 | Link | Rating: 4.0
52. Robert J.
Stayed here for 3 nights while attending a conference. This was a tough hotel to rate on an "overall" because it was such a mixed bag. I came up with two stars using this formula:

* Comfort: 4 stars
* Service: 3 stars
* Location: 2 stars
* Price: 1 stars
* Food: 0 stars

The room was very nice, falling somewhere in the upper range of a mid-tier room. The hotel itself was also very nice inside, with a cool design and a large, comfortable lobby.

At $180-$300/night, that would put the hotel in the "somewhat overpriced" range. But the cost of staying in the hotel goes beyond the base rate, as they nickel and dime you for everything. Prices inside the gift shop would make you yearn to be in an airport, and the lack of *anything* complimentary reminded me of being in Vegas. Want Wi-Fi? $15. Want a bottle of water? $3-$5. Want breakfast? Minimum of $17 (yes, that's just breakfast) or a walk through the rather dangerous surrounding neighborhood.

Yep, that's right - this high-class Hyatt, which is a few blocks from the water and the downtown area, is also surrounded by homeless people who continually approach you and ask you for money!

As to customer service: the front line staff was generally very polite and professional, but the back of the house employees were standoffish at times, bordering on rude. When they did deign to speak with you, it was usually very abrupt and not particularly friendly.

And as for the overpriced food I discussed above? It was priced like a 5-star restaurant, presented with the visuals of a 4-star restaurant, provided with the service of a 3-star restaurant, and tasted like food that did not meet the quality standards of a taco cart in Mexico.

In closing I should state that I only ate the meals provided at the conference, so this may be an unfair judgment - but the breakfasts were comprised of rock-hard bagels and expiring fruit and the lunches were dry and over-seasoned. The food was so bad that I went out to eat (opting to walk through a bad neighborhood and pay for my food instead of eating the free food at the conference) several times.

15/07/12 | Link | Rating: 2.0
53. Cynthia E.
Fabulous.  I spent two weekends here in January 2011.   I booked both nights through Priceline and ended up paying only $45/night (plus tax).  That being said, the value I paid was a bargain!

I researched this location before going and was glad since parking was NOT free.  To park adjacent to the hotel in a parking garage the fee was $20!   But there were other options - street parking and local garage parking.

On trip #1, my plan was to park at a local garage for $5 or $6 overnight (found alternate parking locations at parkmilwaukee.com ).   Little did I know there was a basketball game going on at the Bradley Center and all the area garages temporarily jacked up their prices to the point where I may as well pay $20 to park next to the hotel.  The parking structure next to the hotel was cramped and dangerous.  Did I mention it was also $20??

On trip #2, I returned to the area parking garages and luckily nothing was going on at the Bradley Center so I got to park at a local garage for $5 or $6 overnight.  It made me happy and the walk to the hotel was only 3 blocks.  

LOCATION- This location is AWESOME.  It was walking distance to downtown Milwaukee, lots of restaurants and bars and the Bradley center.  If you plan on seeing a concert at the Rave, it's not so close.  You can take a cab or bus to the venue.  If you're into casinos, a free shuttle is available to pick you up from the hotel and take you to Potawatomi Casino (round-trip).

ROOMS- Clean and quiet.  Not much to say here.

STAFF - So friendly.  Always eager to give suggestions for places to eat, public transportation and the location of the nearest Chase ATM.  Impressed.  Also, I met the best bartender.  Ever.    He was a MASTER at making martinis.   You have to try the China White Cosmo.  It's a cosmo-type drink with grapefruit, served with a fortune cookie on the side.  By far the best martini I've ever had.  Absolutely Perfect.

:)

25/02/11 | Link | Rating: 4.0
54. Monica B.
My boyfriend and I had the best time here! It is a nice hotel. Only $7 cab ride to the restaurants on the river. The bar is awesome. We had so much fun drinking there. The martinis were $10-12 but being from Chicago I found that to be average. We got a steak Caesar salad as a late night snack and it was AMAZING. The only thing that really sucks is the parking. It's $25 a day and a little confusing. Also, if you lose the ticket it is $100! We definitely made sure we put that sucker in a real special spot. Parking garage had tight turns-not ideal for larger cars and was FULL. Barely found a spot.

09/04/13 | Link | Rating: 4.0
55. Michelle C.
My friend and I stayed the night here on a Friday for an overnight girls getaway. We wanted to explore Milwaukee and have a little fun knowing we had a safe, clean hotel to come back to after a night of partying.

#1. JR, the valet attendant, is honestly the nicest guy. He warmly greeted us when we pulled up, shared with us our options for parking, and continued to tend to us in such a welcoming way that I was humbled by his hospitality (huge props to JR!). (P.S. Valet parking is $27, which is only $2 more than self parking.)

#2. The Guest Service Agent who checked us in was a doll. We were hyped up, full of energy and being silly when we checked in. She was patient with us, helpful and courteous as she checked us in.

#3. The hotel is huge and really a lot to take in visually. I love that the lobby is wide open so that you can look straight up and see a seemingly never-ending view to the top of the hotel. I really liked this feel. The interior lobby made me feel like I was in the midst of luxury.

#4. The rooms are clean - not much more can be said here. I was happy at the size of the room, considering I was sharing it with my friend. The view wasn't so bad either, overlooking the river, but I do wish the windows opened a bit because when we got into the room it was stuffy and smelled murky.

#5. The MOST disappointing experience during my stay here was when we'd ordered a pizza after midnight and received a call from the delivery driver telling us that the hotel doesn't allow deliveries to rooms for security reasons. This was a HUGE inconvenience for several reasons: #1 - We're in our pajamas #2 - It's after midnight #3 - we have to take the elevator the the lobby from the 16th floor, in our pajamas, riding an elevator with glass walls so everyone in the hotel can see us. #4 - Why would you inconvenience your guests this way? Why not just call the room, confirm that we placed the order and then ask if we want the delivery sent up?

#6. We were given drink coupons at check in, however were told we'd have to purchase a meal in the restaurant first. Considering that the food was most likely overpriced, I was a little bummed that there was a disclaimer.

#7. Hyatt's choice for toiletries (i.e. shampoo/conditioner, soap) is horrendous! I mean, let's be serious - we're at a HYATT hotel, you can't afford Pantene? It's some generic, awful brand that was such a disappointment. Take a cue from Hotel Indigo where they offer Aveda products or Hilton who offers Pantene.

Would I stay here again if in Milwaukee? Maybe. But it wouldn't be my first choice.

As a side note: This hotel is located nearly one block from some pretty cool bars. Ditch the car and walk one block to 3rd Street - not to dissapoint.

18/06/12 | Link | Rating: 3.0
56. Kevin Z.
Like most Hyatts are the atmosphere is nice. The rooms are nicely put together as usual. This Hyatt is located next to virtually everything. The convention center is attached by a walk way so during the cold weather you don't have to walk outside. The US Cellular & Bradley center are just a couple blocks away. There is a mall & a wall greens is about 2 blocks away. There is no actual grocery store within walked distance of the hotel though. On that same note there are no refridgerators in the room, but for a $25 charge you can have one delivered. There are tons of restuarants around, some one off places & plenty of chains for your choosing.
The wifi is ONLY free in the lobby & in your room on Fridays from 3pm to Sunday at 3pm. Otherwise the price is $10.95 for 24 hours. The gym is small w/ about 6 cardio machines, various machines to workout on, some free weights that go up to 50lbs. They do offer a water cooler so you can use that to fill up your water bottles.
If you want clean sheets you need to call the front desk to make a request. My sheets weren't changed during my week stay. There is no option in the room to leave out for the maids to know if you want them changed. A bit of a hassle to have to call downstairs compared to other hotels I've stayed at.
The bar & food at the Hyatt is typical of most downtown hotels, pricing $$

23/03/13 | Link | Rating: 3.0
57. Matt H.
If you are traveling for work avoid this hotel and don't bother trying to use your corporate company card. What a joke and it's not even three yet and they won't let me walk. Way better choices in the city of Milwaukee.

26/03/14 | Link | Rating: 1.0
58. Melanie Z.
We recently stayed here for a 2 day conference.  They do have many good aspects to their hotel.  The rooms were very clean though I thought the beds were uncomfortable.  The staff was very helpful and friendly.  We ate at the the hotel for the conferences the entire time and the food was medicore though their desserts were amazingly good!  The rest of it was ok but in their defense they were cooking for over 400 people so I'm sure they could not put a whole lot of extra special care into the food.  The service was fast and they quickly cleaned off your dirty dishes.  I loved the bar area especially the sitting area right outside the bar it was very cozy and quiet my husband and I were able to sit out there and enjoy a good conversation without having to yell to hear each other.  

The parking was crazy expensive!  $25 a day.  And the day we came there was an event going on so the parking structure we were told to park in was blocked off with orange cones well no one told us that if we were part of the conference we could just drive around the cones so we drove around the block 4 times not having any idea what to do!  Very frustrating.  

All in all it was not a horrible experience but I'm not sure we would stay here again.  I guess it would depend on cost.

27/02/13 | Link | Rating: 3.0
59. James B.
I stayed here during the weekend of WI EMS conference and was very pleased with how friendly and accommodating the staff was. Previous years I had chosen to stay at the Hilton as it has much better access to the convention but was very unhappy with my stay the last time. I opted for something different and am so glad I did.
If I had complaints it would be the lack of free wi-fi and the steep incidental charges. In this era I would think that offering free wi-fi access would be a given. They allow free access only on weekends.
I would definitely recommend this hotel to anyone and any future plans for me stay in Milwaukee will include this hotel.

03/03/13 | Link | Rating: 4.0
60. Scott S.
I'm having trouble picking what is the worst thing about this place.

The rooms are mildewy and smell awful. It's like a stale, stale smoke smell -- all over the place.

The "extras" provided in the room -- soaps, etc. -- are all meager and cheap. This is certainly not a luxury experience. For a Hyatt, you'd expect something better -- but don't let the name fool you. This place is no better than a Super 8. The lines are tattered and worn. This place has definitely seen better days -- or at least I hope that's the case.

The food is lousy. There is absolutely nothing to point out that was worth. the overpriced charges.

But the most frustrating thing of all is that the staff is HORRIBLE and totally UNFRIENDLY. They don't want to be bothered hearing about how lousy this place is -- and definitely don't expect them to do anything to make your stay nicer. It's as though they have heard all the complaints before and are just simply tired of doing their jobs trying to make anything better. All you'll get is some sort of talk about how you must have seen things wrong on their web site or gotten confused or are expecting too much. There was a young, auburn-haired girl at the front desk who was this close to being slapped for thinking that providing customer service means telling guests that they are  wrong for having reasonable expectations about their room and experience. The woman she was having an argument with turned to me and said, "I'd love to slap her -- but, then again, she only works at a Hyatt front desk. How rewarding must her life be?"

THAT was the best thing about my stay.

15/02/14 | Link | Rating: 1.0
61. Lisa W.
I had a wonderful stay at this hotel. The people were very friendly and helpful, especially at the bar! The room was neat and clean and the location was great. My only complaint is the $10.95 fee for wifi which was not stated when I logged on, otherwise I could have waited to use the apps on my phone! Disappointing, but everything else was wonderful.

21/07/13 | Link | Rating: 4.0
62. Liz W.
I was going to summerfest so I stayed here on July 3rd. Going to summerfest was a last minute thing and all of the hotels jacked up their prices. I luckily got this hotel through priceline for $85.

The parking is a ripoff. I just parked half a block away for $12. There's not much I can say about the hotel. All I used it for was to sleep. So my drunk self came stumbling into the room after summerfest. I saw 2 bottles of water and drank them without noticing they were $3.50! I was expecting a $7 charge on my card. Well it's been over 2 weeks and no charge. Thanks for the free waters Hyatt!

I have no complaints. The room was very basic and clean. I don't know how it's a 4 star, more like 3 1/2. Oh and there is no pool. That about sums it up.

18/07/12 | Link | Rating: 3.0
63. Nichole M.
Stayed here on my first trip to Milwaukee.  Everyone was super nice!  

The valet guy was very helpful, the check-in lady, also great.  The room was really spacious and had a really nice tv.  The only downside was the small bathroom, making it hard for three of us to get ready.

I was only here one night, but from what I could tell this was a really nice hotel and would definitely stay here again.  

You can get some good deals online.  Our stay was super inexpensive.

29/03/10 | Link | Rating: 4.0
64. Steven K.
Wow...trusted my car to the hotel valet, thinking it would be safe and sound, they returned it with MASSIVE scratches all down the driver's side.  "Ah, the security guard must have been momentarily distracted" was all they could say when I asked how someone got into their lot and destroyed my personal property!  I'll be looking for a new hotel next time we visit Milwaukee!

29/07/13 | Link | Rating: 1.0
65. Britt B.
Used a Travel Zoo offer to stay here - very good deal.

The service - from valet, to bar, to housekeeping (I later called when I thought I left something behind), to the restaurant, to the front desk - these people must know something the rest of us don't, they are so happy to be of service to you. My reco is based mostly on this.

The free bar drinks and breakfast buffet (everything you could ever want) that were included with the deal were great. Again, the friendliness of the staff is contagious.

The room is fine. It actually felt rather stuffy the whole time, and it is not set up well for more than one person to get ready. Very, very small bathrooms. No mirror over desk, and no outlet by hallway mirror, so if you're traveling with someone else, you're going to have to crowd in the bathroom. We were staying over a weekend, so we did not have to pay for wi-fi. Valet was steep, but there's not really any other option and pretty standard for a city hotel.

Based on service, and assuming a similar cost, I'd go back.

29/04/13 | Link | Rating: 4.0
66. Dean D.
Nice hotel, good location.  Rooms are quiet; comfortable beds and fairly clean rooms.  I've stayed here several times and love the location.  This last stay, I was a little disappointed with the carpet.  It's beyond needing a good steam cleaning, it's probably time for replacement.  Otherwise, the room was pretty nice.  In-room dinning menu is good and what I've had so far has been very tasty.

27/09/12 | Link | Rating: 3.0
67. Megan R.
If I could give this place a 0 star rating I would! The only reason why I am ok with the one star is because they didn't scratch my car in Valet. I am a loyal Hyatt customer and I have never been so disappointed with a Hyatt (esp. a Regency) in all my stays.
I booked a king room on the 15th floor or higher and was given just the section of the parlor suite with a Murphy bed. When we showed her our original reservation she actually had the audacity to argue with us that we booked the Murphy bed room. When she finally gave us a room we walked into a third floor two full bed room. When we asked to get our king bed room that we reserved the lady at the front desk was not willing to help at all. I understand if there are no more king bed rooms available but she didn't even try to be helpful. It's not like we came at 5pm; we came at 9am to drop off our bags because there were no rooms available and came back to this. Not to mention the thermostat in our room was broken.

The morning staff (Esp. Justin) was very helpful; however the evening staff was not at all. They wouldn't even call for a shuttle! I'm sorry, isn't this a hotel?

If I had never been to a hyatt before this, I would never go to another one!

24/09/13 | Link | Rating: 1.0
68. J A.
I attended a conference located in this hotel. It is walking distance to bars, restaurants and shopping. While I found the location convenient, I rated the hotel itself for the amenities or lack of. I stayed in a standard king room at a discounted rate of $150 per night. My room was located near an elevator and ice machine, however, I did not notice any extra noise. The 1st night I I didn't arrive at my room until late in the evening. I noticed a mildew smell and notified the staff. They offered to change my room, but being tired after a long flight and days activities I asked if I can reconsider that option in the morning. The next day I called again and they sent an air purifier up. While it helped, the odor still remained. I asked the cleaning staff and they sprayed some air freshener. I also didn't receive toothpaste regularly. Since I was there for a week, I used more than the small tube provided and had to ask for extra. One day of my stay my room failed to be serviced at all. If like most people, I wanted wi-fi that is an extra 10.95. Considering our group exceeded 150 rooms, meals, conference rooms and money spent at the hotel restaurant and bar, I think this should have been a freebie and even the airport Clarion had free wi-fi and pool. The Hyatt had no pool or jacuzzi to speak of. That being said, for the most part, the staff was friendly and accommodating.

24/05/14 | Link | Rating: 3.0
69. Sarah S.
I stayed here recently for a work conference and was pleased with my stay. Check in was easy, though some people I was with had some issues with a seemingly under-trained front desk staff member. The layout of the Hyatt reminds me of many Embassy Suites hotels because there is a huge, many stories high atrium and all of the rooms are around it. I was on a high floor (14) so the noise level from the atrium and bar was minimal. Be sure to request a room on a higher floor for the noise to not bother you.

The room was very nice, clean, well appointed. Many comfy pillows and comfy bedding on the bed. Bonus for outlets right by the bed and an iHome alarm clock. Nice big flat panel TV too.

One downside for the room was the bathroom. It was TINY. You couldn't fit two people in there.

The housekeeping really impressed me. I left one day and didn't see any housekeeper in sight. Came back an hour later and my room was cleaned! I really appreciated that.

Internet was over $10 a day. UGH! WHY do hotels charge for internet nowadays? It's so annoying.

I liked the little snack shop off the lobby, which served coffee and tea, pastries, a LOT of snacks, souvenirs, and more. It was open long hours and very convenient.

Bar 333 also was impressive. Good service, great drinks, and the hummus and pimiento cheese platter I got was also yummy.

The location was very good with many restaurants and bars within walking distance.

I'd stay here again!

17/03/12 | Link | Rating: 4.0
70. Kyle B.
I stayed here on a recent business trip.  For those of you who read my reviews, you know I'm a serious road warrior.  I am in and out of hotels all the time.  I don't often stay at Hyatt branded locations, but I am glad I was placed in this one.  

It was a decent hotel.  Others have described the hotel as not being up to "four star standards".  I tend to disagree.  The front desk staff was very nice and friendly.  They made me feel like they were glad I was there.  That always makes for a good first impression.

The hotel is old, no doubt about that, it was obviously rebuilt in the 1980's with the style of the layout.  It's a conference hotel and the rooms open up onto an open floor plan where you can see all the way down to the lobby.

My room was clean and comfortable.  Since I have a ton of electronic gadgets, finding power is always important to me.... and this room delivered.  I had no trouble finding a place to plug my stuff in.  My bed was comfortable and my room was nice and clean each day.  Also, each night someone must have come by my room while I was still working and turned the lamps on, so I didn't come back to a dark room.  That was a nice touch.

Always an important feature is the shower and this was a good one.  Nice strong water pressure, plenty of hot water, and big fluffy towels!  

WiFi was free when I was there.  They told me that at the front desk... when I went to log on, the log on page still mentioned a charge... I called the front desk back to confirm and they assured me it was still free.  So, I tried it... and when I got the hotel bill, they were right.  It was free.  I guess that's been a recent change.

Unfortunately, parking is outrageous and paying for it is a little confusing.  It's $25 per day to park, and you pre-pay, but it can't be charged to your room.  You have to go buy a special ticket that you use in conjunction with your entry ticket.

If you're a history buff, like me, you'll find this tidbit interesting.... This is the hotel where Theodore Roosevelt was shot prior to a campaign speech in 1912.  They have a marker at the entryway where it happened.  

Overall, this was a great hotel and I would certainly stay here again!

14/10/12 | Link | Rating: 4.0
71. Tj M.
This was a nice hotel that was in the heart of downtown Milwaukee.I Came up here for the weekend to have a getaway with the GF. We looked at other reviews and asked for the highest floor and a quiet area, we got the 14th floor.our room had a nice kingsize bed, with a flat screen TV. We were on the Southend so the view was OK,I read the eastside is the best view though. Our room was clean, beautiful & very comfy, it wad also a quiet area so we slept good. No pool or hot tub which was a lil bummer, but they do have a fitness area. The employees our friendly & accommodating to there guests.a few tips though the hotel parking is very expensive @ 25 bucks, but Theres  public lots of of old world road right next to the hotel that our only 12 bucks for overnight parking(look @ my photo). In fact the public lot we used had a walkway going straight to the hotel. Its on the southend of the hotel. The hotel gift shop has  Starbucks coffee in it, Theres also a Walgreens  2 blocks away to save some money.
     The breakfast buffet looked good and was 18 bucks, but the George Webb diner is across the street and really cheap place for a quick breakfast & lunch but some nasty coffee. We would definitely stay here again for what we paid on a website with William Shattner.

20/11/12 | Link | Rating: 4.0
72. Liz K.
I stayed here just one night for a quick touristy stop in Milwaukee (mainly to catch the Brewers vs. Cubs). It was fine; the atrium and elevators make the hotel look more upscale, and there is a nice little lounge outside of the bar where it's easy to grab a quick drink before dinner or just relax after a long day. The staff was very friendly and helpful in giving us directions about how to get to the game.

This only gets 3 stars because of the price and the location. Not knowing Milwaukee, perhaps I just picked the wrong area of town for touring and finding nice restaurants. I also thought the rate plus all the add-ons was a little steep. Regardless, it had all the necessary amenities and was fine for a one-night stay.

13/06/12 | Link | Rating: 3.0
73. J P.
I'd give this a 3.5.  Stayed here during a recent business trip.  Was a sweet deal off of hotels.com .   Here's my rationale for my rating:

Pros:
great location, you can walk to a number of great pubs and restaurants
clean rooms, my studio room was a little small but clean
staff was very helpful and friendly

Cons:
bar is very high priced
parking fee is $25 per night
wifi in room is $$

Recommendations:  use public parking garages on same block, much cheaper; make sure you check out Cafe Benelux in Old 3rd World

09/02/13 | Link | Rating: 4.0
74. Jim L.
AVOID THIS PLACE LIKE THE PLAGUE!!!

I made my reservation two months ago, then realized our travel plans were going to get us into Milwaukee earlier than we expected. I called a couple weeks ago to see if there was a chance for an early check-in. The telephone operator couldn't have been nicer, asking how early we would need and adjusting my check-in time two hours earlier to 1 p.m. I even received a new email confirmation for the revised reservation.

Upon trying to check in at 1 p.m. just now, I was told they actually don't have a room for us. As a matter of fact, they don't have any rooms until 3 p.m. -- THE NORMAL CHECK-IN TIME.

The women at the desk were all like parrots. Even though they must realize how much a pain in the ass this type of situation is, they must be trained to make YOU feel as though YOU didn't understand something. So, when I asked why they would even take an early check-in request when, in the end, they wouldn't be bothered to honor it, they keep saying that if they had a room I could check in, but they just don't.

Not one of them offered an "I'm so sorry for the inconvenience." As a matter of fact, one of them seemed DELIGHTED to be causing a guest an inconvenience. With front-of-house staff like this, I sincerely can't wait to see how the rest of this place is run. Stay tuned.

So, I'm typing this from the hotel lobby -- which is a pigsty and not set up for anyone's comfort. I'll wait here for the two hours. THANKS, HYATT. If you would have been honest and transparent about this situation, I could have easily gone out to have lunch somewhere and wouldn't be stuck here waiting for two hours while your front desk staff contemplates the choices they've made in their lives to have such insignificant and pitiful careers.

15/02/14 | Link | Rating: 1.0
75. Roxanne O.
I travel for work.  A lot.  I generally find that Hyatt hotels are pretty nice and this one didn't disappoint.  (ironically, it looked just like a Hyatt I stayed at in LA in February - gave me deja vu)

My room was clean, the staff was friendly, and the skywak from my hotel to the convention center I was working at was great.  The hotel is close to a bunch of bars and restaurants (be sure to walk a couple blocks away - there isn't much right near the hotel) as well as a nice river walk that I went running on (look for Bronze Fonz!).  

The only real downers were the $20 daily parking and non free wi-fi.  (in 2012?  really?)  There was free wi-fi in the lobby, but my laptop didn't seem to like it.  Oh well.

Overall, I enjoyed staying in this hotel and would come back if I weren't paying the bill or if I were able to get a great deal online.  (I've had great luck with Hyatts using Priceline in the past)

02/05/12 | Link | Rating: 4.0
76. Jen P.
This was our first hotel experience in Milwaukee.

PROS:
Location is great. We were able to walk just about anywhere we needed to go.
The Doorman was EXTREMELY helpful. We came to the hotel at about 11pm on a Wednesday and he was very accommodating with our luggage as well as helping to get to the open parking lot (due to our over sized vehicle).
The room was updated and clean.
Great water pressure in the shower.

CONS:
The parking was over $20 for the night.
The hotel has an open courtyard feel with rooms surrounding on every floor. Maybe not a con for most, but to me, it feels motel-like.
The staff was VERY unaccommodating. Granted, we booked through Priceline, but we usually do and have never had an issue securing a room with a king size bed upon check-in. The staff here would not accommodate. We were placed in a room with two double beds. They had to have been twin beds. They were the smallest beds I have ever seen in a hotel room. We actually had to sleep in separate beds. After driving for 8 hours, this was frustrating.

Final Notes:
For a short trip in which you won't spend time AT the hotel, this works.
Make sure you come alone or request a king bed ahead of time!
When the valet/doorman greets you, realize that you're experiencing the highlight of your stay. That guy was the only thing I especially liked about this place.

18/07/12 | Link | Rating: 2.0
77. Lisa F.
Called this hotel 3 times in one day and left it ring over 30 times and no one picked up the phone....this is not a good sign....will look elsewhere.

06/07/14 | Link | Rating: 1.0
78. Julia M.
Stayed here for two nights. A GREAT choice if you are planning to utilize the Bradley Center, brewery tours, or Summerfest. The location was ideal, always people walking around outside and not isolated.

The rooms were clean, and the view was fantastic from the 8th floor! Beds and pillows were comfortable.

The parking is $25 a night for indoor, covered parking garage. You can buy the parking pass up front from the machine, even before you check in, and you are good to go with unlimited in and out privileges. How I look at it, you are staying at a downtown hotel...and should expect downtown parking rates as well.

Only set backs were the wifi and the "event/convention" happenings in the hotel.

Wifi: With the deal I had received on Priceline, it claimed free wifi. We were not able to access the free wifi in the room, but could in the lobby. When contacting the front desk for assistance they said it should work, but it did not. Wasn't sure if this was something that priceline didn't make clear and that we would have to pay the $10.95 for in room WiFi, or their wifi was jazzed up.

Event/Convention happenings: The way the hotel is set up, all of the hotel rooms are in a square and travel up to the 18th floor. You can stand in the lobby and look up at all of the rooms stacked up to the top. When we were there, there was some sort of a convention/event with tables set up the night before in the lobby and we were woken up to some pumped up cheering at 8am on a Saturday morning. Since the noise travels up, it was a little surprising that the event was not in their ballroom or event hall.

So, if you plan to go out for a night of drinking on Friday night, get ready for a wake up call if an event if set up in the lobby! : )

30/03/14 | Link | Rating: 3.0
79. Patrick S.
Do not stay at this hotel.  Or if you do, keep a close eye on your bank account transactions after staying here.  I paid $99 for a Travelzoo voucher, which should have entirely covered a room for one night.  After I checked out, the hotel charged me an additional $99 which they should not have.  Their reason being that I did not give them the pin number for the voucher (which is incorrect as we gave them the pin number when we checked in).  I called and the charge was refunded after several days.  Today I look at my bank account and they unnecessarily charged me a SECOND time for $99!!  Again, their reason being that a pin number was not provided.  Seriously?  Is there no record-keeping going on there?  I don't have $99 to loan to the hotel every time they make a mistake.  Stay somewhere else.

25/11/13 | Link | Rating: 1.0
80. Bob L.
Stayed here after using Priceline.  Rate was good, but hotel lobby, foyer, and rooms not very clean.  Room small and uninviting.  No free WiFi.  Charged $9.95 for internet access.  Even the smaller chain hotels offer free WiFi.  What the heck Hyatt?  Carpets stained and halls had musty smell.  Staff not extremely helpful with dining and attractions suggestions for us travelers who are unfamiliar with the city.  Parking rate high for those staying over as well as confusing.  Hotel staff was no help with parking either.  Finally, I don't travel extensively so I am not sure if this is standard with all hotels or not, but discovered a $25 charge on my credit card after checkout.  Called hotel and was informed it is charged for incidentials that is held for a few days then refunded.  Not happy about that.  At least the front desk could have informed me about this upon check in.  I probably won't go back here on a return trip.  Rated 4 star on priceline, but felt like a 2 star hotel.

04/08/14 | Link | Rating: 1.0
81. Stephen M.
I go 3.5, rounded up. I agree that this isn't exactly a 4-star as accorded by Orbitz and Priceline, but, hey, I got a ridiculous cheap rate on par with a Days Inn and the product here (being a Hyatt) is solid.

My two most recent stays were the night before I shipped off overseas for a year and then again when I came back this week. It's a small thing, but the girl at the counter welcomed me back without any prompting of where I've been from me. It's a detail that I appreciate.

I read through a bunch of these reviews and I have to agree with most of what's already been written, but I'll add just a couple of points:

-Don't want a housekeeping knock? It's called a privacy card. Hang it.

-Yes, $3 for water is a bit much, even though it's Aquafina and not some generic. I'd get it if it was Fiji or Panna, but not a common product.

-Beds seem to be random, as both of mine were comfortable, but not as hard (or soft) as some people say. Either it's random mattresses or it's a princess and the pea syndrome.

-I travel a ton and appreciate quality showers. The ones here are definitively above the median in quality.

Overall, I've gotten a solid value out of my stays and will happily stay here again.  The location is easy to access, you're within walking distance of everything you might need on short notice (food, drinks, even Grand Ave if you forgot to pack a belt) and the staff is very polite and helpful.

28/09/12 | Link | Rating: 4.0
82. Samantha P.
My husband and I travel often and this is by far the worst hotel we have ever stayed at. The room was mildewy and smelled awful. We ordered cheesecake and when it was delivered there was a bug inside. We paid for Wi-Fi and it rarely ever worked. But what bothered me most was when I returned to our room my toothbrush had been knocked onto the floor by the cleaning person and left there. When I called downstairs to let them know they never bothered to apologize and simply said they would send a new toothbrush up which never came.

This hotel is absolutely not up to the standards of your typical Hyatt. They could definitely use some help with guest services and the importance of cleanliness.

19/02/14 | Link | Rating: 1.0
83. Sheena G.
This was my second time staying at the Hyatt in downtown Milwaukee and it will be far from the last time. I enjoy the friendly staff and the convenient location, I was actually surprised at how quiet it was considering the location.

06/10/14 | Link | Rating: 5.0
84. Gabi V.
Hyatt was a very nice hotel. Location was convenient, very close to everything if you are driving. We got a very good price on the room, hotel staff & front desk was helpful & very friendly. The only downfall was the parking. If you are going to be coming in & out, get the day passes. 1 day is $25, but is a pain because it's confusing. You have to take a pass coming in, but make sure you keep that with your day pass at all times. Every time you enter, you have to take that pass. Then when you exit, put the pass in & then add the 1 day pass. You get the day pass back & just make sure you have it with you every time. Then you are free to come in & out as you'd like. Very close to the casino in Milwaukee, about 10 min drive to Miller Valley & about 5/6 min from Lakefront Brewery.

The room was clean & modern. Bed was comfortable & so were the pillows. Only thing was that their banquet halls are located on the 2nd floor. There was a charity event going on with a DJ & a TON of people. The halls are not enclosed, they are open & you can see down all the way to the lobby. So when there is an event going on, you hear everything. Our floor was the 7th, so it wasn't as bad as I thought it would be..

If I stumble upon this deal again & we decided to stay in Milwaukee again, I will stay here!

10/03/13 | Link | Rating: 5.0
85. T D.
Please check out my lovely pic of the parking fee total. That was a confusing experience all around. Pay stations? Carrying around ticket stubs for re-entering? Oh yes that is just what a person wants to confront after a long day of traveling. What happened to using a room key and adding it to the bill?  Oh, wait there is probably a "private parking garage" excuse in there somewhere. THAT, clearly, trumps smoothness of client registration.

On another note: industry standards have changed regarding complimentary in-room WiFi. $11/night? Really?  Times are changing, Hyatt, keep up!

Here is a really entertaining solution for you poor schmucks who have already signed up for this place :

Around 11 pm when other dressed up guests are still trickling in,  stagger down to their "Free WiFi Area, Only In The Lobby." Lug your laptops, sans fancy carry bag, with trailing charger cables, hands full with room keys and nightcap drinks, maybe even a big stickered-up cooler, -- find some ratty pajamas to wear and be barefoot-- this is important. Make it clear you were in bed when you realized you had to do this internet chore.

Camp out in their so-called fancy lobby looking like a vagabond for a couple of hours while typing on your laptop and writing Yelp reviews. Talk loudly on a cell phone. Make them think "I wish all these people would stay in their rooms. Oh, wait, we charge for in-room internet."

I don't date/marry desparate people, so why should I patronized desperate hotels? Really, it's just common sense to cut off those relationships early. But sometimes a person gets trapped in a situation for four days:( The hotels I wanted to stay in were booked. Hyatt had vacancies and now I know why.

Hey you hotel manager big guns, you should just hide that wifi charge in your room fees and don't be so blatantly insulting. Nickel and diming high-end customers is the #1 way to RUN THEM OFF FOREVER. Pester me with stupid crap like this and I will NOT return. I will pay $400 for a haircut and that's OK but make me pay $10 a night for a service which is offered free at... KRYSTAL!... is just L-O-W  C-L-A-S-S. It comes across as groveling. It's the principal of the matter-- making the guest experience the best it can be.

I guess we should have stayed at a Holiday Inn Express. Now I remember why I didn't sign up for the Hyatt rewards program years ago.

27/09/13 | Link | Rating: 1.0
86. Charlene S.
Stayed at the Hyatt last night to celebrate my husbands birthday and our upcoming anniversary.  We were greeted by very pleasant ladies at the check in counter. I asked them to price match their website for me since it was $10 cheaper than when I first booked the room and they did so without argument. The young lady asked what we were celebrating and I told her. After we checked into our room and began getting comfortable, someone knocked on our door.  We received complimentary champagne and truffles for our anniversary.  It was a very nice surprise!  Thank you!  I only gave 4 stars because our room was directly in front of the elevators and right next to the ice machine so we could heard both all night and it was a bit annoying. Other than that, everything was nice. :-)

12/08/14 | Link | Rating: 4.0
87. Brian A.
This was my first and last stay at this hotel. The hotel is located in a pretty good spot restaurants are close by and this part of the city seems pretty safe.  I walked to dinner each night.  

Now the bad.  Parking is expensive. Paid 45 bucks for self parking.  Internet is 10.95 per day.  My room did not have towels the first day which I discovered after I stepped out of the shower.  I used two hand towels  to dry off.  

Night two I was woken up by a drunk knocking on my door.

My business in the area was done I checked out a day early. The front desk told me I was going to have to pay for an extra night. This was a 8am check out. I booked three nights buy stayed for two.

The front desk staff told me this was a very common policy in the hotel industry.  I'm a business traveler who averages 3 to 4 nights out a week and don't recall this ever happening before.  Congratulations you get to charge me for an extra night but I will never give you another chance to do this to me. No one wins here.

PS I added a pic of my bill which shows my check date, the charge for the extra day and the internet fee.  There is also one more pic of the parking charges.

25/09/13 | Link | Rating: 1.0
88. Amy R.
I should have learned my lesson at the Hyatt North Houston. It was an abysmal nightmare of filth and horrible service. I was hoping it was a Texas thing, not a Hyatt thing.

It's a Hyatt thing, I fear.

The rooms are so sad and dated. Tiny, low-ceilinged drabfests. They're cleanish, but very mediocre. The color theme of this hotel seems to be brownish. The bathroom was moderately clean, but so small it's barely functional - definitely not a "you blow dry while I brush teeth" sort of setup.

The staff is indifferent. We parked in the hotel lot adjacent to the actual hotel and they had complicated instructions as to how to validate your ticket such that you have "in and out" privileges. We asked for clarification at the desk and the lady who checked us in stared at us blankly, till her supervisor looked over and barked at us to go outside for a validation ticket. Ooookay, sorry, thanks.

We got this room off of hotels.com where it was rated "excellent," but honestly, unless the rest of Milwaukee is a total dump, this hotel is barely passable. I would not stay here again.

16/07/13 | Link | Rating: 2.0
89. Douglas W.
This review is entirely based on their banquet facility and service.  We had a $125/plate dinner there for charity.  $75 was for the food.  This was the worst banquet meal I have had in my entire life and the service matched.  DO NOT have your event here.  

The starter was some heavy potato dumplings.  Poorly executed and a little dry.  The flavor had promise.  The servers flung the plates on the tables with enoki sliding here and there ruining whatever semblance of presentation might have been planned.  This was followed by a spinach salad with tomatoes and feta.  The server dressed to order asking how many scoops of dressing and then disappeared with the rest.  She could have left it in case you didn't guess right but alas was long gone.  The tomatoes were very sad, pale, hard and unappetizing.  Unremarkable and basic.  Not fitting of the price and reminiscent of average diner food.  

We preordered double fish as it was surf and turf.  It was supposed to be filet mignon and walleye.  This was definitely NOT walleye.  We were treated like garbage while we objected to being served the surf and turf and were made to wait 15 min while the rest of the room ate their dinner and finally got a tiny piece of fish.... not double fish.  My wife's piece was filled with bones.  The broccolini wasn't cooked but I did like the sauce on the fish.  

A couple at the table got some coffee while we were eating our entrees and no one else was asked so the other side of the table didn't notice they had been served.  One of them asked the server and he told them that the table had already been served their coffee.  He was really rude.  This was some of the worst service I have encountered.  

Desert was ridiculous.  Picture melted green gummy worms in a pastry shell with some whipped cream and a few blueberries strewn about.  You wouldn't have believed the color.  I flat refused it.  Most of the rest of the table tried a couple bites and stopped eating.  They shared that it was disgusting.  We observed that most of the tables never ate this desert and I couldn't believe they would send it out.  Awful and shameful.  They owe me a dinner out somewhere.  I think they should give us a gift certificate to a decent Milwaukee restaurant of which there are many!

13/08/13 | Link | Rating: 1.0
90. Melissa L.
Terrible terrible place for so many reasons. Don't feel like going into every detail. Went for the price but ended up getting overcharged anyway. Tried to contact management for 3+ months before getting half of what we should have gotten back. Just so unbelievably ridiculous and rude/condescending employees in mgmt positions.

12/12/14 | Link | Rating: 1.0
91. MA M.
We stayed Labor Day weekend for my middle son's wedding and I can't say enough great things about the people at this hotel!  Everyone from the valet service to the waitstaff to the front desk and especially the wonderful lady in the gift shop....  Always a smile and there wasn't anything they wouldn't or couldn't do.  

My oldest son reserved a room on a higher floor and even though we didn't upgrade our room choice at reservation, I asked if our two rooms could be together.  They were - at no extra charge to us for the city view. Thank you!

When I came back from the rehearsal dinner late at night, the valet parking was full but the valet told me I could park right next door and offered to park the car for me because it as late and I was alone. So, so considerate!

The first time the gift shop lady saved us was when we forgot one of my husband's collar stays....they didn't sell them but she told me to wait and that she had an idea...she came back with a couple of coffee stirrers and said to break off one at the right length and see if that helped.  It did the trick! Thankyouverymuch!  Then later, somehow my youngest son called and said that somehow his vest was crushed and wrinkled in the room but it was time for us to go - no time to iron... He met us in the lobby and I ran into the gift shop to see if they had spray wrinkle remover. They didn't, but my new friend there said she thought she knew of something that might help and she came back with a cup of warm water. She said to sprinkle it on the vest and see if it would help.  It worked like a charm!  Thankyouverymuchagain!  She was awesome!!

When I got back from the wedding late at night with a whole bunch of odd things to take back to the room, (hanging plants and a cooler, etc?!) all the luggage carts were locked but someone at the front desk graciously came and helped us with all our stuff and took it to the room for us.  All with a smile...

When my extended family converged on the restaurant the next morning (almost 20 people...no reservation or warning!) no one batted an eye and they opened a room for us and took care of everyone - and even though families were split up between several tables because the kids wanted to sit together, they didn't hesitate when asked to make separate checks for each family. I know we overwhelmed them but they never made us feel like any of it was a problem. Wonderful service!

My brother asked for the wi-fi charge to be taken off his bill and it was - no questions asked.

Some of my family stayed at a more expensive suburban hotel and they said that the smallest request was "met with a sigh" there.  They said the should have stayed at the Hyatt.  :)  
The location was great and rooms were fine - clean and comfortable - but you can get that at most hotels.  You rarely get service like that anymore though!
Thankyouveryverymuch!!

23/09/14 | Link | Rating: 5.0
92. Renee D.
We had a great stay here. Maybe not the most posh place, but for the amount we paid: good bed, decent bathroom and the customer service was great! Kathleen at the front desk was amazing even with a zillion people calling and coming to the front desk and our maid was delightful. Even when we saw her in the morning, she went out of her way to help us with the elevator and ask how our night was. 608--we'll come back next year!

06/07/14 | Link | Rating: 4.0
93. Simon P.
We went to the Hyatt Regency after reading these reviews and lo and behold - it's great.  The staff is friendly, helpful and professional.  

My room was clean and in "near new" condition.  It was spacious, and had great free wifi for my iPad and laptop.  There was also a new, good sized LED TV with lots of channels.  Yay!  the room did not have a fridge, but seriously, who uses a hotel fridge?  

The Hyatt is in a convenient part of town, so no complaints there either - it was easy to walk to the art museum, river walk, restaurants, Amtrak station, and so forth.

The hotel has a tremendous lobby and atrium, which does get foot traffic from other guests and/or conference-goers.  I did not try out the in-hotel food options (as a seasoned traveler, I almost never eat in hotel restaurants).

Combining quality and price, I give it 4 stars.  You can find a better hotel in Milwaukee... but you're gonna pay much more for it.

24/01/15 | Link | Rating: 4.0
94. Dave N.
Traveled with a youth sports team for an event at the Wisconsin Center.  Driving in the lane in front of the hotel is tight, especially if the valet cars are parked there, waiting to be moved.  Upon arrival at Noon our room was ready,  and we were allowed to check in early, huge bonus.  The hotel is connected to the downtown skywalk, a bonus in the winter. Rooms were clean, comfortable and spacious.  There is free WiFi now.  We didn't find the noise to be an issue, but we were tired, and may have slept through any noise.  The self parking is not cheap, and you have to remember ton use the pay terminals in the hotel.  But most every downtown hotel in major cities charges, but worth not having to touch the car for two days.  There are enough restaurants within walking distance.  Employees were all friendly and helpful.   I will stay here again!

19/01/15 | Link | Rating: 4.0
95. Dallas M.
Nice hotel, but I think it was definitely overpriced for what we got. It was a convenient location for our conference at the Wisconsin center, but nothing was included. There were additional charges for wifi and for a fridge in the room, and there is no continental breakfast. I liked the skywalk that connected the conference center to the hotel so we didn't have to walk outside when it was raining. The staff at the hotel was fantastic though - they were always really helpful, accommodating and patient! We were having a lot of fun in the lobby one night and they kindly asked us to move - they handled it very nicely!

18/10/14 | Link | Rating: 4.0
96. Dave S.
OMG!
This motel is like sleeping on top of bowling alley. I heard loud banging and smashing on the walls from 5 am on until 10 am from the kitchen staff preparing a breakfast buffet. Watching them over the balcony they appeared to be deliberately being as loud as they could possibly be and the noise from there reverberated throughout the entire hotel all morning long and banging every 15 seconds. The night before was a Halloween party with a DJ that went on until after midnight.  There isn't any rest at this Hyatt and it's nowhere close to Hyatt's normal standards

29/10/14 | Link | Rating: 1.0
97. Kim D.
Decent prices for a nice hotel situated in downtown Milwaukee. My co-worker and I stayed here for 3 nights, as it was connected by a skywalk to the Hilton Convention Center where the conference we went to was located at. The concierge was helpful when it came to having items we forgot to pack brought up to our rooms and giving suggestions for places to eat/things to do nearby. The rooms were clean and tidied up every afternoon as promised. I also appreciated the 24hr StayFit gym inside, which may have been a bit small, but was open around the clock.

As for the prices, parking was a bit steep at ~$20/day, and wifi was ~$10.95/day. But, there is free wifi in the hotel lobby that you can take advantage of. And be sure to try out Bistro Bar 333! Delicious food and great bar.

27/04/14 | Link | Rating: 4.0
98. Rebecca T.
A place to lay your head. No pool, no free wifi, no continental breakfast. Boo. Clean enough bedding. Bird shit all over our window. No air temp control. Clean bathroom. Close to a lot of stuff.

18/04/15 | Link | Rating: 2.0
99. Patrick F.
Oh dear Hyatt, I know there's not much you can do about this, but your design, well it stinks. I mean, you know you're in for it when you arrive in your hotel room, put your bag down, and next to the little notepad and pen they always leave in hotels is one NEW item you've never before been given, at least not at the rate per night you're paying to stay in the Hyatt: earplugs.

The hotel is designed in this weird way where it's a giant square, with each room facing inward so you can get all the noise from the lobby or people screaming to one another between the lobby and the balcony outside their room.

Woman: Bring down my water bottle
Man: What?
Woman: Water- bottle, bring it
Man: I am bringing the key
Woman: No, my (ahh you get the point)

The hotel is loud. Minus two stars, one for each ear that required an earplug. There's no free wifi in the rooms. Sorry friends, but in 2014 there's a new rule in town- no free wifi throughout the hotel (having it free in the lobby was just a tease) means no free star. Minus another star.

What's to like? Location, location, location.

26/07/14 | Link | Rating: 2.0
100. Karl W.
Alison of the front desk staff is appalling.  

Used Expedia to book a Deluxe room with King bed. During the checkin process there seemed to be a delay or problem of some sort with getting us checked in. Another lady came over and quickly took care of things to get us moving.

Once we stepped into the room you could clearly smell a cigarette stench from the last guest.  To add insult to injury we also had two double beds instead of a king. I immediately called downstairs and spoke with Alison. Her response was our reservation does not guarantee a king bed and she can't do anything about it. She had no other options or resolution of any sort.  

Made me irate so I called Expedia and they took care of everything for me. When I attempt to call valet to retrieve my car, the line is busy. Oh and wait, so is every other hotel service I attempt to call. I had to use my cell phone to reach the valet because Alison had enough of me apparently.

Alison felt she could take advantage of me because we're younger and on vacation. I know this would have never been a room given to a business traveler. Not to mention, who ever needs two double beds?  I've never traveled in my life needed 2 small single size beds. It's either me myself or me and a companion. Even a family of 3 or 4 would still need at least 1 larger bed for the parents.

Ended up going to the Ambassador instead.

13/08/14 | Link | Rating: 1.0
101. Emily G.
Bed and pillows are so comfortable, I slept like a baby. Staff are nice and helpful.  They have shuttle that run every 20 minutes after the each hour.  Bathroom is too small.

25/04/15 | Link | Rating: 4.0
102. Adam M.
The Regency is an older hotel but still comfortable and is supported by an outstanding staff.

PROS
+ Great Regency Club
+ Friendly staff

CONS
+ The restaurant  is a joke
+ Retool and reopen the Polaris. You have a gem literally sitting on top of the building - USE IT!

16/12/14 | Link | Rating: 3.0
103. Jake H.
Pretty bad- when we checked in I asked "is there a bar lounge we can go to" she said "no". I was wondering what kind of hotel downtown wouldn't have a bar or something but whatever.
Later in the night we realized the bar was right behind us when I asked the question...... Wtf?...

We got to the room and it feels like a dark dungeon. I mean we got a pretty good rate on the room, but it is very small and dark. It even has a funny smell.

We didn't notice until my wife was out of the shower that we WERE WITHOUT TOWELS!!!
Again.... Wtf?

This is what I would consider a "strike out". We will NOT be staying here again.

03/01/15 | Link | Rating: 1.0
104. Mari M.
Staff is 5-star, hotel is 3-4 star but staff make up for it.

I've stayed 3 times in the last 4 months for business and each time I'm impressed how considerate staff members have been - from front desk to room service to valet. Specifically, JR, the doorman at night is wonderful! He is a true gentlemen, always opening the door for you with a welcoming smile & helping in whatever way he can; directions, restaurant recommendations, etc. He epitomizes good customer service. Thank you, JR!

Complaint-
Phone service sucks - it takes forever to navigate to get person you want (ie valet, room service, etc) & many times front desk will answer and put you on hold for 10 min.

27/01/15 | Link | Rating: 4.0