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InterContinental MILWAUKEE in Milwaukee, WI

InterContinental MILWAUKEE in Milwaukee, WI


Boasting spacious suites, panoramic views and fine dining at contemporary Kil@wat Restaurant, this Milwaukee luxury hotel offers the best of downtown. See whats showing at The Rep Milwaukee our most famous trio of theatres attached to the hotel. Right in the heart of the citys business district, this Milwaukee luxury hotel is ideally placed for guests to explore the vibrant river walk, world-class museums, shopping districts or Cathedral Square Park.


Established in 1946.

Located in the heart of Milwaukee's theater and entertainment district, the 221 room InterContinental Milwaukee was formerly a Wyndham branded hotel until Marcus Hotels & Resorts purchased the property in 2006. Marcus Hotels & Resorts led the property through an extensive reimaging and rebranding to reopen as the InterContinental Milwaukee in 2007. The reflagged property is the city's second luxury hotel (the first is Marcus Hotel's Pfister Hotel) and the first internationally branded luxury property in the city.


Company Info:

Rating: 3.24

Address: 139 E Kilbourn Ave, Milwaukee, WI, 53202
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (92):

1. L M.
Just stayed here last week and loved it.  I've stayed at many a hotel and this one had great customer service and I had a wonderful room (thanks to Jonathan at the front desk).  I didn't have the highest expectations having read conflicting reviews and that's why I'm writing one.  I would absolutely stay here again.  The front desk, valet, room service was all top notch.  The room was comfy and clean. When I called the front desk I didn't wait forever for someone to pick up like at many hotels.  Overall it made my trip to Milwaukee really nice.  It is pricey.  But, for once you get what you pay for.  If you're looking for a great hotel in Milwaukee I say go Intercontinental.

21/10/08 | Link | Rating: 5.0
2. S P.
We have stayed here now a dozen times and in the last two times have noticed that the rooms are past just needing an update. We always stay in the same tier of room( their 2nd most expensive room) the King superior suite. This time we had to complain. The shower was covered in black mold, there were stains all over the carpet and furniture. The bed linens were torn and had holes in them. What used to be a mini-bar is just an empty unplugged refrigerator, but setting on top was a dorm refrigerator that had left-overs from a previous guests dinner and opened half empty bottles of beer. The smell, I thought was coming from that, moldy food in the fridge, but actually after a little detective work we found that the intake vent of the air system was completely caked with dirt, dust and lint. That was the big odor offender. A bad situation since you can't open any windows for fresh air. I get that this hotel had become a big destination place for some weddings, but why book people in rooms sandwiched between the wedding party's bank of rooms. Had we know before the screaming, yelling and drunken brawl that kept us up until 4 am Saturday night, we would have asked to be moved. Apparently, their money is greener than ours as security did nothing to quiet the drunken masses. Even the Manager on Duty with whom we made sure to share our experiences with on Sunday as we checked out would only smile insincerely and forced out an even more insincere "sorry". Clearly, they are more happy catering to the drunken out of control wedding throngs and letting their rooms become stained, dirty, moldy and run down than maintaining a quality property. Good time to sell my stock, alert the CEO and find a better place to stay.

13/07/10 | Link | Rating: 1.0
3. Allison P.
-Great location
-nice lobby
-great pillows
-clean room
-I liked the soap/shampoo, whatever brand it was.
- Good shower!

- Much, much too expensive for what you get
- The mattresses were HORRIBLE - a pile of old, creaky springs with a handful of chicken feathers thrown on top. (Yes, they use real down mattress tops - hello, allergies!)
- There wasn't a fan in the bathroom. This isn't something you think about until you need it - and then its absence is sorely felt.
- Three times during our two night stay we saw old room service food lingering in the hallway. Once we saw a tray with a half-filled bowl of some kind of curry by the elevator at 8p when we left, midnight when we came back - and 10am the next morning!!! GROSS!!!
- There's a coffee pot in the room. Coffee cups. A little packet with a spoon, cream and sugar. But no coffee! Went downstairs to ask about this - the front desk offered to send up room service. Yeah, thanks.
- Definite mold smell coming from the air conditioner.
-They advertise prices for the minibar - and there was no minibar in the room. Disappointing.

All in all, management needs to spend some of that fancy lobby decorating money on room renovation and more staff.

10/07/10 | Link | Rating: 2.0
4. I-Chant C.
Beautiful hotel in a great location.  Everything about it is very upscale (including the price).  My friends got married here, and everything looked fantastic for the whole event.  We stayed upstairs in one of the rooms on the 10th floor, but I think the room itself was just okay.  It didn't blow me away nor was it very big, even though I called to specifically ask for the largest room they had.  They do have nice lounging areas downstairs, and the overall ambience is very modern.

22/07/08 | Link | Rating: 4.0
5. Anna L.
This was a great hotel and under $200!  They upgraded me to an executive suite which was also nice.  The bed was comfy, the tv room + couch was nice, and the room service was excellent.   Two flat screen tvs always make me happy..  The decor for the hotel was quite modern and the staff was super friendly.  If I'm ever in Milwaukee again (key word, "if), I would certainly stay here again.

02/12/08 | Link | Rating: 4.0
6. Private I.
Stayed here the same night the Miami Heat were in town to play the Bucks, and the Heat stayed at this hotel, even on my floor!  That was cool, but that doesn't make this hotel any better than average.  I expected more because it was an InterContinental.  (1) My room was freezing.  (2) The blankets provided barely keep you warm even when the heat is fixed.  (3) The TV sucked and the remote didn't power it on or off.  (4) The phones were dirty with who knows what.  (5) The towels had hit their expiration date, in my opinion.  (6) The glass on the desk was dirty.  (7) The notepad near the phone is glued to the desk at an awkward angle and is always in the way of work space.  (8) No fan in the shower so the place gets steamy and it takes forever for the mirror to be useful.  (9) Heat/AC control is confusing.  (10) Parking garage should be the scene of a horror movie.  And don't have a big SUV or long pick-up truck if you intend to park in it.  (11) Bed is too soft.  (12) Pillows have no "recoil", your head just sinks and gets stuck.  Then they get hard.  Really uncomfortable.  (13) You can hear people talk in the other rooms and hallway (WHY!)  (14) Some hotel staff were wearing tattered clothing that didn't fit or match well.

So, for a hotel that is supposed to be "luxury," I'd say... "Nope."

The lobby smells really nice and the staff are very professional people.

07/12/10 | Link | Rating: 3.0
7. Katie M.
DO NOT STAY HERE! I would give 0 stars if that was an option. Living in Milwaukee, I thought staying at this hotel the night of my wedding would be a no brainer. Sadly, I was very wrong. I will forever kick myself for chosing this place over The Pfister. Trying to book a hotel block for our out of town guests was a total pain due to the staff being completely incompetent. It took several emails for them to understand what I was asking and we only had 4 couples book a room. After it was all said and done, the wedding has now passed, it's still wrong. We were charged for two rooms for two nights and all we had booked was one room, one night. I am chosing to forgoe the money just so I don't have to deal with their terrible customer service any longer. I had to have called this hotel over a dozen times before and after the wedding to try to get this figured out. Their customer service is absolutely terrible. Our 'honeymoon suite' was such a disappointment. The Pfister offers champagne and breakfast in bed on your honeymoon.... The intercon...just over charged and under delivered. Their staff is lazy and imcompetent. I will never ever recommend this hotel again. I even used to recommend Kilawat for brunch, however, this experience has completely taken over my entire outlook of this joke of a hotel.

24/09/12 | Link | Rating: 1.0
8. Mike D.
Excellent rooms and beds!

01/08/10 | Link | Rating: 5.0
9. Jen H.
Bathroom had mold and mildew- disgusting.  We didn't stay the weekend as planned because of the room condition.  For a "luxury" hotel I was very disappointed- a clean bathroom is very important.

26/04/10 | Link | Rating: 2.0
10. Yiling W.
Nice fancy place to stay while in town for, say, a wedding. Of course, since it's downtown you have to be willing to shell out for parking, go figure.

25/10/10 | Link | Rating: 3.0
11. Rupa N.
Wow! I am in love with the staff here.  I had my wedding here.  I would love to tell everyone to go to this place to have their wedding.  Theresa Wolfe was my wonderful wedding coordinator/events manager there.  She is AMAZING.  She gets things done and helps to make decisions when I couldn't (which was often haha)  and she does it in such a sweet amazing way. I am yet to write her a note to thank her, but figured this would work in the meantime.  Also want to throw out a shoutout to the concierge LEE! He is amazing as well. He helped me out in a pinch when I needed to get a brand new salon for my wedding day due to the rudeness of the salon that I was going to go to (stay away from Di carlo salon, my future brides!)  I still owe Lee a tip and am planning on stopping into the hotel soon to give it to him.  This hotel is amazing. The staff are so nice and helpful and I'm proud to say this was the place I chose for my biggest moment of my life.  Thanks!

18/06/12 | Link | Rating: 5.0
12. Troy H.
This is a nice hotel in a good location. I have stayed here a few times on business and have always had a pleasant experience with the accommodations, staff, and dining experiences.

If you are staying in the area you can't really go wrong with the Milwaukee Intercontinental.

02/11/08 | Link | Rating: 4.0
13. Carri C.
While the lobby makes you feel like this is a luxury hotel, once you arrive at your room, you quickly learn that this is barely average. We had a string of annoying issues arise at this hotel over a weekend stay here. Arrived at our floor and noticed it was very warm. We could not get in our room-the key cards did not work so we had to go back to the lobby. When we got in the room, it smelled of vinegar/an unpleasant cleaning solution. There was only one picture on the wall-a sad looking room. Popcorn ceiling made it seem dated. Also, the room was 75 degrees and stuffy. The air conditioning would not stay on for more than 10 minutes. Maintenance had to come to fix the a/c, although it still never properly worked. We were woken up by screaming girls around 2 a.m. The next day, we went to Summerfest. Arrived back to the room around midnight-hot again, a/c not working properly and, shockingly, the room had not been cleaned. They just left a couple new bath towels-that  was it! To add injury to insult, the next morning, we were woken up at 9:15 a.m. by banging on the door by housekeeping. Then we heard her bang on the doors of everyone down the hotel and heard people tell her to go away. It was a holiday-people were trying to sleep in!

I did not get a discounted rate at this hotel and I paid $161 on Saturday and $195 on Sunday-way too expensive given the hotel room.

I have stayed at other InterContinental hotels and they were nice. The Chicago InterContinental, for example, is outstanding. I would suggest staying at the art deco Ambassador Hotel instead. While this hotel has a better location than the Ambassador, the Ambassador is a true luxury hotel and also has free parking. I, needless, to say will not be coming back here. I visit Milwaukee often and it is unfortunate that this is now on my "avoid" list.

04/07/11 | Link | Rating: 2.0
14. Kristian N.
I chose the InterContinental because a friend from Milwaukee suggested it and it was in a better location then the Hilton. I will say there was construction on the front interest of the hotel so I had to go through a side entrance which seemed to confuse the taxi drivers. I had to call ahead because my flight was arriving around 1.00 in the morning and I did not want any problems with check-in which there were not any and am grateful for that.

  The room was small but cozy and comfortable with a nice view of downtown Milwaukee which being from Phoenix was nice and different. The drinks at the bar were delicious and in the restaurant as well. In fact I one to many drinks at the bar and that doesnt happen often with me. The martinis were some of the best I have ever had!! The food at the restaurant was okay not the best but after walking the cold streets for a day it was warm and comforting.

  The only problem I had from the hotel was being new to traveling and staying in what I consider is a luxury hotel is that I was not aware that the hotel put on security charges onto my credit card. Since I was only staying for a small amount of time, a couple of days. I brought enough money to see some sights and visit an author who was speaking to a group of us in the area (the reason for the trip). The security charges took almost all of my money, I believed I had only 25 dollars left for the next 3 days. I panicked and ran straight down to the lobby and asked for some help. Since I had not spend any money at the restaurants in the hotel so far, I asked them to reinburse the money so I could continue with the trip. The hotel manager declined this and was not very helpful, I explained to him that I would not be able to complete my business that took me to Milwaukee in the first place but he was unmoved. The concierge was actually very nice and pointed me to a Western Union so maybe a friend could wire me some money.

   At the end of the day my roomate was able to put money into my account back home in Phoenix and the trip was a success, author was met and books were signed. I feel that yes I was at fault I made some basic traveling mistakes and have learned my lesson and will bring twice as much money along next time to make sure I have enough but the hotel manager could have been more sympathetic to my plight and reversed the charges, I understand it was hotel policy but policies can be reveresed and it would have made this review a 5-star review instead of a 3 star.

     If the person who took my reservation over the phone could have made these charges more clear at least then I could have more prepared. I was over a 1000 miles from home and alone in a city I had never been in, I think some understanding and some better customer service would have made all the difference in the world.

23/08/11 | Link | Rating: 3.0
15. Meg C.
I really wanted to like this hotel after the nice welcome I had upon check in. Unfortunately the stay did not impress. The bed was nice and comfortable which to me is the most important aspect of a hotel but the amount of noise that we had to listen to made the comfort of the bed not matter at all. Starting very early in the morning my husband and I tried our best to continue sleeping while we felt like we were sitting on the lap of some guy talking on his phone. At one point I couldn't take it anymore and opened our door ready to ask him to be quiet but nobody was there - this is when we realized that the noise was coming from the room next door - he might as well have been sitting on the end if our bed, we could hear every word and this went on for hours. Then in the bathroom we could hear two girls talking and we caught their entire conversation. I have stayed in Intercontinentals around the world and expected more. All we wanted was to sleep in for a few hours in quiet - too much to ask? Then when we checked out I explained the awful experience we had and the response from the front desk was "I'm sorry, your valet total is..." Really? Unbelievable. The staff should go visit Intercontinentals in other countries and learn how to deal with customers. Unexceptable.

05/01/13 | Link | Rating: 1.0
16. John H.
This hotel is dope. Normally it would be out of the price range of a poor ass like me, but thanks to a friends employee discount the normally $330 room was ours for a song-- $60.

Very sleek, modern decor. Extremely, almost creepily, friendly front desk staff. They were great despite the George Webb recommendation. The beds here are amazing. I've never slept in a more comfortable bed. I dream (ha ha get it?) of this fucking bed. Imagine sleeping on firm marshmallows with a fluffy, fluffy featherbed on top just to push it over the top a little bit. Then 20 pillows of all shapes and lengths- I didn't want to leave bed in the morning.

My only complaint was the location. The only thing I can compare it to is Chicago's loop. During the day it was relatively populated, but after 10 or so you're screwed if you want a Walgreens or gas station or such. It was like the streets rolled up.

11/07/08 | Link | Rating: 4.0
17. D. J.
We showed up on a Saturday night with no reservations, last minute decision to have dinner before a play.  We were told it would be about 30 minutes and just as we were walking away, the manager showed up and said give him 2 minutes.  He seated us and we had a wonderful dinner.

20/09/12 | Link | Rating: 5.0
18. Sarah B.
I will definitely stay here the next time I'm in Milwaukee--it was so much better than the Hyatt!

Check-in was easy, the rooms were clean and quiet and we had easy access to everywhere we needed to be while we stayed in Milwaukee.  We paid for in/out parking, which was $20 and the room itself was $118/night.  So it was a bit more than the Country Inn and Suites.  But with the sitting area, flat screen TVs, quality bath amenities, comfy king size bed with more pillows than I could count...it was worth it!

The only downside was the front desk staffing--there was one person on at 8:15 and we had to wait about 10 minutes to check in, which then led us to have only 45 minutes for dinner (we were attending a theater performance at 10:00).

02/02/09 | Link | Rating: 4.0
19. Jessie G.
Great Location! Blocks from the Bradley Center, and the nightlife on water street.  The concierge were very polite and willing to help answer any questions we had. We needed a toothbrush, they were their in 30 seconds! I liked the decor very calming. We also had brunch at the Kil@wat, it was very good. Great Service.

06/02/12 | Link | Rating: 5.0
20. Steve M.
Stayed here for a weekend get-a-way and night on the town. First off, I thought the pricing on the hotel was very good. I paid $120 a night and then also $23/night for in/out parking. The building is home to some other things so you might think you are in the wrong place at first.

After finding my way to the lobby, I was greeted with a smile and allowed to check in 45 minutes early. The front desk was also very accommodating in the fact that they allowed us to keep our extra car parked until 6 pm the next day (usually you need to vacate the underground parking by 3 pm). I thought this was excellent and a nice gesture.

Arriving into the lobby, I was quite impressed. The lobby is decorated with modern items as well has having some art everywhere. I could also see the lobby bar "Clear" and figured I might have to check it out later that evening.

Once I got to my room, I found it to be a bit small by Milwaukee standards. It was indeed clean but there was no refrigerator or mini bar (even 3 star hotels have refrigerators). The bed was large and very comfortable. We also had a nice view of Water St.

Mixed in with my disappointment of not having a fridge, I found the bathroom to be completely underwhelming. The shower was nothing different than you'd find at the local Holiday Inn. This was NOT a 4 star bathroom.

I did end up having a few drinks at the bar in the lobby (Clear). I found the bartenders to be very nice and they made some very decent drinks (although they were quite pricey). They also offered suggestions on what bars/pubs to hit depending on what our main objective was for the night.

Another big plus for this hotel is that it is in close proximity to a lot of things to do downtown. They also have cabs lined up outside around dinner time if you need to get somewhere quick.

Before going out on the town, I decided I would pre-order my breakfast room service from the decent sized menu. Pricing was that of anything you might find in a nicer hotel. However, in the morning, breakfast ended up 15 minutes late AND it was cold (I'm sure it was sitting for the full 15 minutes). Needless to say, when you have a $45 breakfast for 2, you might want you food to be a little hot.

Overall, I'd rate this hotel a 3.5 (I'm rounding to a 3). The location is excellent, but I really believe it is a 3.5 star hotel. I will stay here again if the price is right, however, I will likely look at other places first.

09/09/09 | Link | Rating: 3.0
21. Maeve M.
We just spent the weekend at InterContinental and could not have been more pleased with everything from the room to the friendliness of the staff.  True professionals that cater to the customer.  It was my husbands birthday and they send up a wonderful suprise for us and also bought us a round of drinks at the hotel bar.  We will be back and would recommend this upscale and trendy hotel to anyone whether staying for business or pleasure.

14/01/13 | Link | Rating: 5.0
22. Albert L.
The Wyndham Milwaukee became the Intercontinental Milwaukee earlier this year (January 1, 2007). Prior to the renaming, the hotel underwent a major renovation.

Besides being newly remodeled, location is one of the Intercontinental's main selling points. It's located in the business district and is only a couple blocks from the lake, the Milwaukee Museum of Art and downtown breweries (on Water Street). (Note: the Kilbourn street bridge is currently under construction, so if you're using a computer map software, you may need to re-route.)

The hotel is actually part of a mini-complex which includes the historic Pabst Theater, an office building and a large underground garage.

The rooms (with king beds) are new and spacious with firm and comfy beds and  a small separated living room area with built-in couches and large flat screen TV.

A couple drawbacks though...the hotel does not provide any in-room mini-fridges and there is no way to lower the room temperature under 68 degrees. These proved themselves to be a major annoyance when the temperatures outside soared past 95 degrees...

We had a friendly, smooth and uneventful check-in. The front desk woman was quite helpful and informed us about the parking rates ($20/day with unlimited in-and-out privileges). However check-out the next morning was another story. The hotel slipped our pre-printed receipts under our door with a place for us to sign. So I delivered mine to the front desk with my signature (they gave me strange stares) and they told one of my friends that she didn't need to sign it and gave it back to her. When she returned home, she found out that the hotel had overcharged her $40. She called the managing director the next morning and it was straightened out, but the front desk clerks unprofessionalism detracted from our overall stay.

04/09/07 | Link | Rating: 3.0
23. J. C.
We stayed here recently for a friend's wedding. The wedding was fabulous and thank goodness it was not held at the hotel. The walls were paper thin and we could hear the guys next door in their drunken stupor. NOT COOL. We finally called security and they quieted down some, but all of this turned what was supposed to be a nice little getaway into two very grumpy people the next morning. When we complained at the front desk while checking out, all we got was a sad looking receptionist - I expected something better than that, but decided to just go home rather than ask for the manager. Typing this review has made me think I should reconsider that decision.

I should note that I've dined and partied in this hotel a dozen or more times - and it has always been great. When I lived in Milwaukee, I met people at the bar all the time.

In short, don't sleep here, just enjoy restaurant and the nightlife.

01/10/11 | Link | Rating: 1.0
24. Robyn M.
I must say, the interior of the hotel is great. The bar is nice, but the room, not so much. I mean, it was ok, but not four star quality in the cleanliness department. Our room was a little dusty, and the bathroom was not exactly what I would call sanitary.

I also have to comment on the front desk staff, and their lack of manners. Upon checking in, we waited in line FOREVER!  There seemed to only be two people working the desk on a very busy Saturday afternoon. If check in is at 4pm, I would think that they would have more staff, and a more personable staff. I'm not saying that  I need to be coddled, however, some appreciation for my patronage would have been nice.

We also had a problem with noise. We called the desk to complain, and we were told that there was a wedding booked in the hotel, and the reception had just ended. The gentleman apologized for the noise levels, but it continued.

The bartenders were great though. Before heading out on our festivities, we stopped in for a drink, and the male and female bartenders were VERY personable. They even recommended other local bars that were open later after midnight, rather than only citing their own.

I would certainly return to the hotel, but maybe only if we found an irresistible deal to do so. (oh, and paying $25 for overnight parking in their TINY garage spaces is ridiculous)

16/09/10 | Link | Rating: 2.0
25. Kim B.
I have stayed at the Intercontinental a number of times while in Milwaukee on business.  It's an easy 1.5 blocks to my office, so it's usually my first choice for a hotel.  The valets/door men are always very friendly and helpful. The desk staff  have always been very friendly and thorough.

I have had a variety of rooms, all very nice, clean and thoughtfully appointed. The last time I stayed, I was in a king room. When I arrived at 8:30pm, the lights were on, bed was turned down and it felt very welcoming.  I have never experienced some of the poor service or other problems some of the other reviewers have experienced. The only problem I've had is one time the TV had no remote, so one was sent up - I think it arrived about 3 minutes after I called.

Breakfast at Kilowatt is good and the price is right. Hamburgers in the main floor bar were pretty good the one time I had them, although I haven't eaten any other lunches/dinners at the restaurants.  The main floor bar has been packed every week night I've stayed there, so it must be popular for going out.

I have had room service for dinner 5 or 6 times and the dinner entrees were tasty and plentiful.  One time I ordered only a salad and thought it was pretty skimpy, and another time the french onion soup had to be Campbells out of a can. But otherwise, the food has always been great.

I wouldn't hesitate to stay at the Intercontinental there again.

26/12/11 | Link | Rating: 4.0
26. Ryan A.
My wife (then fiance) chose the Intercontinental as a recommended hotel for our wedding guests. Now, at the time we were getting married (Spring / Summer '07), the Intercontinental was coming off the heels of being renovated and completely made over. It looked magnificent! Location is excellent and price is comparable with the historic Pfister Hotel located a few blocks away.

Ahhh, as so often is the case, looks can be deceiving! When you shell out the money to stay at a place like the Intercontinental, you expect a better level of customer care and a higher caliber experience in general.

We had booked a room for ourselves for Thurs - Mon. On Saturday morning (our wedding day) the front desk called up to say that, if we wanted to stay in the room Sat and Sun night, the rate would go up. The attendant told my bride-to-be that he wanted to call and tell her before "it was too late."  How nice of her! We smoothed it over and were allowed to stay in our room at the reserved rate after reminding the General Manager that 73 rooms were booked for two or more nights  by guests of our wedding.

After our wedding and reception, we were charged $300 for the service of "room set up" - we later found out it was a charge to put the welcome baskets in our guest's rooms.  It wouldn't have been a problem if they would've made us aware of the cost in advance.

The final strike was housekeeping came thru and cleared a pair of champagne flutes when they tidied up the room. The champagne flutes had some sentimental value to my wife and the hotel neither admitted they made a mistake, would try to locate them, or simply offer a sympathetic ear.

12/09/09 | Link | Rating: 1.0
27. D G.
Sorry, InterContinental...must continue with my same 2-star rating.  Once again I experienced a not-so-clean room that is in bad need of updating.  I didn't get the nice, high ceilings this time, but rather a little cave with a separate living room and popcorn ceilings.   A/C didn't work well, wallpaper is stained, dirty glasses in the bathroom (once again...note to housekeeping - just because you put the little paper hats on a glass....that doesn't make the glass CLEAN), and a tub in gross need of a full gut job and re-do.  Dirt/dust around the floor in the bathroom...need I say more?

Good:  Breakfast in Kilowatt - great prices for what you get.  Service could have been a bit more speedy...and coffee not rationed.

Bad:  Housekeeping again.  Last time it was dirty coffee cups and no removal of previous guest's room service items for at least 6 hours.  This time it was dirty glasses and a dirty shower.

12/10/11 | Link | Rating: 2.0
28. Jen Y.
I'm a fan of Intercontinental hotels and my husband was nice enough to book a spa package here for my birthday.  The location is great (except that construction on Kilbourne!), decor is my style very modern and cool, restaurants/lounges are outstanding and the staff is very helpful.  

The rooms are outfitted w/nice flat screen tv's but w/very limited channels (my husband was a little cranky he couldn't find the Bucks game even though it was on downstairs in the bar Clear!).  Lots of ammenities in the room, even an intimacy kit for all your personal needs for a night of fun...!  Room service had a big selection including some fun themed snacks (for like movie night or Milwaukee local beers/sausages, etc.).

I'd definately recommend...  our only complaint was our room was stinky due to a problem w/our sink in the bathroom.  A black gunk kept rising up from the drain which was scary but we dealt with it and survived!  The front desk staff was very embarassed about it but we didn't get a discount or anything.  This was a bit pricey but our package included $100 at Kil@Wat which has wonderful food & $150 at the Pfister WellSpa which is amazing.  Great place to splurge!

03/03/08 | Link | Rating: 4.0
29. Kathleen C.
So I really wanted to stay at the Pfister in Milwaukee when I went with my husband. Yet, my brothers, who have visited the city often, told me to stay here. Well I'm glad we did!  Our room was great. We had a sitting room with couches and a nice king sized bed in the other room with the bathroom in the middle.  The location was great and we had a decent view of the city.

The hotel bar was great.  It was spread out and had different sections to sit--such as couches, at the bar or high tops.  So you could sit near others or in a more private section. Best part was the night time fondue bar which we definitely tried although we don't have much interest in sweets.  We just couldn't resist the marshmellow treats, strawberries and banans!  

Our weekend ended with breakfast in bed which was really well priced and tasted fantastic. Definitely a good deal!  FYI: I think we paid about $300 for 2 nights there plus the extra costs for food and drink.

21/10/10 | Link | Rating: 4.0
30. Kristen Z.
We recently stayed at this hotel for this first time in years.  The last time we stayed here it was actually still the Wyndham.  Since the change it has been nicely updated and feels modern and tasteful.  Our room was on the 10th floor, so we had the cool arched window which made the room feel really big and nicely showcased the great view.  It's nice and close to all of the places we specifically came to Milwaukee for:  the Marcus Center (for the ballet), restaurants and the bars on Old World 3rd.  As another reviewer said, it was a quick $5 cab ride to the Third Ward (almost walkable except for the rain).  Our bed was super comfy and the separate living area made our room feel spacious.  The staff was friendly and helpful.  The lobby bar seemed to be very popular on Friday and Saturday nights, with live music and all the various seating areas packed.  The only downside of our stay were that the walls were kind of thin - we could hear muffled conversations throughout our stay, and there was no refrigerator in our room (surprising due to all the other amenities).

29/12/12 | Link | Rating: 3.0
31. Liz W.
I am knocking 2 stars due to the parking fee. It costs $25 for me to park my car in the garage. Minus the $25 parking fee my stay was pretty pleasant. Our room was small, but cozy. It had a separate living room area with a couch and flat screen tv. The room was clean as well which is a big plus. At hotel is in a great location. It's located right across the street from the ice skating rink and the Safe House. A couple blocks away is the arena where the Bucks play. We asked one of the guys that worked there how to get to Safe House. He was super nice and actually walked us there. Now thats customer service. I did enjoy my stay, but that parking fee is ridiculous.

28/12/11 | Link | Rating: 3.0
32. Paul B.
Very nice hotel in the heart of town.  Within a couple of blocks Of a lot of businesses.  The rooms are awesome.  Cannot do any better with the building this age.  Building is historic but the features are new.  The bed is very comfortable.  Come see for yourself.

12/03/12 | Link | Rating: 5.0
33. Nicole C.
Now don't get me wrong this is a 4-star establishment, but ...

Location: Good. First, let me say it's Milwaukee, and if you know anything about this town you know everything is all spread out. Intercontinental is downtown, so near fair shopping (best shopping is in suburbs), near Pabst Theatre, Riverside Theatre and Marcus Center for performing arts. Also, there is a row of posh bars/clubs about 5 blocks away. Safe at night. Walking distance from a lot of places to eat.

Room: Large space. Slightly small bathroom. Huge desk and work area. Flat screen (which was a little small for a hotel room - 32", when usually I see 42"). Bed was comfortable and plenty of pillows. I really like pillows.

Service - Well, there was a screw up with something with the front desk and they ended up over charging my card about $90. Then there was a parking charge on my room and I didn't even have a car. Calling and getting them to fix it was a bit of a hassle. I had to call several times and even now - 6 days later still not resolved.
Other than that, the service was about 3 - 4 stars. Nothing out of the ordinary. Although when I was leaving one of the doorman was extremely helpful, but it kind of came off as flirting, not service.

Restaurant - Was great. I am going to review Kilowat later.

Public Spaces - the hotel lounge area and bars are beautiful. Modern and such. Very chill. A friend and I relaxed and were able to chat without yelling (often the case with lounge areas) .

Extras - I would like to compliment the complimentary internet service. Rarely do 4 star hotels offer this. Nice surprise. The fitness center was a bit out dated compared to what the norm is now. One large TV instead of personal ones on the equipments/machines. Also, the machines were older versions I haven't seen in forever. But hey a treadmill is a treadmill. There was a sauna in the bathroom which was large and really nice. Steam room, lockers, showers and such were also available in women's locker room so that is a plus.

I wish there was a way to give 3 and 1/2 stars because 3 seems a little low and 4 might be a push because of billing issues. It really was a pain in the neck. If you can get a great rate on Priceline then you landed a great deal!

22/08/10 | Link | Rating: 3.0
34. Jen B.
This is a nice hotel. I would have ranked it higher, but the bathrooms are in desperate need of renovation. They were very clean, just poorly maintained. There were obvious leaking issues from the room above us. If our bathroom was any indication, it was most likely due to the 1/4" gap between the faucet and the wall. You could plainly see where the water was getting into the wall cavity. Also, the caulking and finish on the tub were in disrepair. The door was also out of alignment and didn't close enough to latch.
The walls are paper thin. We could hear our neighbors giving their children baths, taking out the dog and talking in the halls.
The bed was very comfortable. I was drowning in comfort and pillows.
We paid and extra $20 for the breakfast package which gave us $40 worth of food at the restaurant for breakfast. Prices were between $9 and $15, so it may not be worth it. We basically got our coffee for free. It was fantastic, though. A nice start to the day.
The staff are pleasant and helpful.
All in all it was a nice stay. Renovating the bathrooms would bring this up to 5 stars. I would stay here again.

05/07/13 | Link | Rating: 3.0
35. Emann B.
Whodda thunk you could find a chic and sleekly designed hotel in Milwaukee?  Lobby bar is great, rooms are laid out nicely with a separate living area.

17/06/12 | Link | Rating: 3.0
36. Heather R.
Comfy beds and spacious rooms; yummy restaurant...and fantastic bar to meet friends in.  In the evenings they offer ping pong, bocce ball and other fun activities.  Nice central location.

23/06/12 | Link | Rating: 3.0
37. Carolynne M.
I have to say, for a deal landed on Priceline at the last minute simply so we didn't have to drive back to Chicago at 1am, this was amazing.

Super swank and mod interior (the check-in process was less than personable, but hey, it was almost midnight when we got in, so I can cut some slack there), our room was a really nice size with an awesome king size bed and great bathroom.  

Sadly we were only there for the night so we didn't get a chance to check out the fitness area or the restaurants, but the room service was priced quite reasonably (shocking I know! I should have ordered it) and they do give you a USA Today in the morning.

One thing you should note though - I was playing around on the TV checking out all the different options and I think I wandered into a pay area (the channel sort of alluded to it but never said how much it was or when to exit the "trial").  The front desk was kind enough to take it off the bill (I only had the TV on for maybe 20 minutes) but if you just "set it and forget it" you might end up with an extra charge at the end!

I would definitely stay here again...this is a true gem in the heart of Milwaukee.

10/07/10 | Link | Rating: 5.0
38. Ayako M.
Lovely hotel! The rooms are roomy (huh huh huh) and I felt very comfortable putting my face on the blankets. Everything just looked (and smelled) clean and well taken care of.
Best of all, my gentleman friend and I received great service at all times. From the very friendly and outgoing valets to check-in to the cleaning service. It's rare that I have no complaint!
I would definitely stay here and recommend this hotel!

18/06/10 | Link | Rating: 5.0
39. Matt D.
Decent hotel just don't use priority club points for nights. They booked the room, confirmed I was using points for the stay and 3 days later charged my card for the full night stay. Won't be staying with this chain again because I'm now wasting my time on this.

25/06/12 | Link | Rating: 2.0
40. Chris G.
If you are looking for an amazing, luxurious brunch locale to take that special someone or simply make someone feel extraordinary, then you must make your reservations for Kil@wat in the Intercontinental Hotel. For around $25 per person for a two-course brunch, Kil@wat has the entrees and service that will have you planning your next trip before you leave the table. Located in the Milwaukee Center, parking is available for a fee, however you can receive a discount by dining in the restaurant (simply speak with someone at the host stand)

Read the full review at MilwaukeeBrunchReviews.c… - milwaukeebrunchreviews.c…

23/10/11 | Link | Rating: 5.0
41. Casandra W.
Fantastic hotel in a great location!  The price was on the mark, it was clean, no smells, the staff was very friendly.  No complaints!

20/10/12 | Link | Rating: 5.0
42. Mike W.
Strolled by there last night just to check it out. Awesome band playing right in the main lobby bar totally packed with cool people. I wonder if they do that all the time?

22/04/12 | Link | Rating: 4.0
43. Ken T.
After an 8 year reign as the worst hotel I have ever stayed in (Long Beach CA Marriot) the InterContinental Hotel in Milwaukee solidly beat it out to claim the title.    I don't even know where to start.    It looks good when you walk in, but you soon find out its in dire need of a refurb.    The worst part is the beds are older than sin such that they creak and sag in the middle so bad you can do nothing but sleep in the middle.    The internet is so slow you could mail a Facebook update faster than you would get it done on their service.   Oh, and the constant ticking noises like someone hammering a chisel on stone in the rooms around you drives you mad.     The food is good but the service stinks because the waitresses would rather talk with each other and roll silverware in hopes of getting off shift you end up waiting and waiting for anything you need.  

I travel extensively for work.     I know good and bad hotels.    This is the champion of the worst hotel trying to fool people into thinking it is a 4 star hotel.

11/04/12 | Link | Rating: 1.0
44. J.J. B.
The only extraordinary thing about this place is that they serve free beer during happy hour from 4-6.  Other than that, I was disappointed the Hotwire.com led me to this place when I was hoping to be much closer to the downtown area.

08/10/12 | Link | Rating: 2.0
45. Lisa M.
Good location!

We pulled into the InterContinental around 9:30 on Friday. Valet greeted us and unload the car since, "This is when our vacation starts." His words, not mine.

Quick check in and we buzz up to the room. Valet/Bell Hop/Kid in a Coat unloads all the bags and takes off. I like to inspect the room when we first walk in.

King bed - check!

Air conditioning - check!

Suit case rack - check!

A plethora of pillows on the bed - check!

Basket of irresistible mini bars goodies sitting out within my reach - check!

Fridge - nope.

Large counter in the bathroom - nope.

Weird grout in the corners of the uneven tub - check!

The room and overall appearance of the hotel is slick and modern. I liked the feel in the room, hallways, and lobby, but the bathroom seemed dated.

Had a couple cocktails in the bar that evening and took some beers back to our room the next day. The drinks were modern and good, beer is beer. They had some chocolate fondue bar thing in the lobby which seemed strange, but people were eating from it.

Overall value was good, parking was in and out valet for $28, and the service received from everyone was staff was good. I would stay there again, but not for the posted room rates.

01/06/10 | Link | Rating: 3.0
46. Marc Z.
I have to admit, at first I was worried upon booking my reservation because of a lot of negative reviews but I was very mistaken. I had an amazing time here. The location is amazing. Everything seems to be within walking distance. The gym was very refreshing and useful. Everyone who worked here also gave out a very friendly and kind vibe. I asked the front desk on any restaurant recommendations in the area and she told me about a near by place that I ended up going to and enjoyed very much. The inside of the hotel was pleasing to the eye. The carpet in some areas were a little retro but everything else seem to suit the place well. The only reason why I didn't give it a full 5 stars were because of the room size. Seemed a little compact at times with just my girlfriend and I.

Would come here again in the future.

23/04/12 | Link | Rating: 4.0
47. Emily M.
Running out of hotels we can stay at in Milwaukee...

This hotel did not live up to my expectations. My husband and I stayed here once before (the night we got engaged) and had a pretty good experience despite one of the staff briefly opening the door while my hubs was changing. But they were apologetic and we got an free upgrade at the Monterey Intercontinental so all was forgiven. We figured we would give it another shot. BAD IDEA.

We decided to reserve one of the "Pink" rooms since some of the proceeds go to breast cancer research and they promoted the room came with pink cupcakes. Yay cupcakes! I talked about them for at least 30 mins on the drive up. Yes, I like cupcakes. But alas, we checked in to our pink room and no pink cupcakes. :( Fine, fine, but we also asked for a king room and got a double. Sigh. So they moved us to the last king room they had available.

The room itself was fine but gross yucky pilow. I really, really hope that is makeup. Ew barf. We e-mailed the hotel about this two weeks ago and no news back.

We ate brunch at Kilawat and it was actually quite good. But overall this hotel disappoints especially for the price.

Oh AND I completely forgot, one of the staff knocked on our door at 2/3AM looking for a "Casey." Umm thanks bro, I am sleeping!!

01/08/10 | Link | Rating: 2.0
48. KT P.
Amazing! Every encounter with every employee was a joy! The customer service  blew me away and the special care they took in making our stay outstanding knocked my socks off!! I will be back!!

10/06/13 | Link | Rating: 5.0
49. Andy M.
I just wanted to Thank the InterContinental hotel in Beer town. I got to go to Summerfest, dance my ass-off to the 70's grove of WAR, drink lot's of Miller Beer, eat Cheese Curds and Rueben Rolls and not worry about the two hour drive home after the festivities. It was like Summerfest in my own back yard. I could put a quarter in the juke, and boogie til I puke and crash my drunken ass within a mile of home.  
From what I remember in my drunken Haze, the room was clean, the bed was large and the pillows were fluffy.  In the simplistic life that I lead, that's all a drunken, middle aged, fat guy could ask for.

19/07/10 | Link | Rating: 4.0
50. David G.
I've really become a fan of this hotel, so much so that I'm not that disappointed if we can't book at the Iron Horse (which is on another level of most hotels).

The gym is way more than you would expect for a hotel. Lots of equipments and cardio machines. Large exercise mat, lots of little pieces of equipment you wouldn't expect. Really great for those who need to work out on the road.

The bar downstairs has a great vibe with friendly, engaging staff and a decent wine and cocktail list. Plus a ping pong table nearby. Bonus!

Kilawatt, the restaurant upstairs, serves excellent breakfasts and I've also enjoyed their dinner appetizers.

Great rooms with above average shower facilities. Modern theme. The location is excellent for enjoying downtown.

All in all - a great hotel.

15/04/12 | Link | Rating: 4.0
51. Palmer J.
I'll start out with the good parts of this hotel: The location is great if you're in town for anything at the Marcus Center, and you can walk to quite a few other local hotspots and restaurants.  Self-parking is easy and has unlimited in-and-out privileges.  The lobby staff are also very nice, professional, and helpful.  The lobby itself looks great.  There is (somewhat limited) 24hr room service, and a USA Today delivered to your door.

Having said that... actually being a guest at the hotel is not nearly as pleasant as I was hoping.  After you leave the beautiful lobby and head to your room things begin to unravel.  Walking down the hall to my room, it was evident that the housekeeping staff dragged their carts along the wall because of the ripped wallpaper lines.  When I entered my room, I realized that the Intercontinental is really just a semi-renovated old downtown hotel.  The rooms are pretty small (I had a King bed room) and the bathrooms are tiny.  As others have said, the walls are alarmingly thin.  The bed had a pillow-top added separate from the mattress, and it had two very distinct lumps from being old.  Also, there are no power plugs anywhere near the bed so you can't charge your phone and access it from bed.  There were a ton of wires and cables for the TV and phones sloppily shoved between the desk and the wall.  The "Wake Up Call" and "Instant Service" buttons on the phones aren't connected to anything.  They make a busy signal, so you think the line might open up, but when I finally got frustrated and dialed 0, the front desk said the buttons were from before they updated their phone system (and they really do nothing).

Housekeeping is where this hotel fell completely apart for me.  The staff often simply put the paper lids back on the glasses and considered them clean.  Old newspapers weren't removed from my room.  All of the bathroom fixtures were dusty.  I stayed in the hotel for five nights and the bathroom counter top was not wiped down on a single occasion.  When housekeeping took something they wouldn't replace it with a new one.  They took my nearly-empty bottle of shampoo and left me with none.  They took the bag lining the ice bucket and didn't leave a replacement (I called the front desk for a replacement, waited 15 minutes, called back again and had to wait another 5 minutes just so I could go get ice... if the bathroom counters aren't cleaned, there's no way the inside of the ice buckets are).  Some days I would have three towels, some I would only have one.  The bathroom floor was slimy and very slippery with wet feet.  There was a mascara stain on one of my pillows, but there are 6 on the beds so I just kept that one on the floor.  My closet light was burned out and never changed.  The whole place felt very sloppy and was an overall disappointment.

05/01/12 | Link | Rating: 2.0
52. Jamie B.
I would give this 2.5 stars, but that's not an option as we all know.

I'll get straight to it: the location is probably the best thing this hotel has going for it. You can walk to a lot of places from here. It is also in a 'good' part of town and I never felt my safety was threatened. Another good point is the parking. The lot is under the hotel, you can come and go as you please, and the $25 charge is comparable to every other hotel. I also enjoyed the live music in the lobby on Friday night and breakfast at Kil@wat, but I realize you don't have to stay there to enjoy those.

Upon first glance this hotel seems really nice. The photos look great, the lobby looks expensive, and everything is very modern. But once you get to your room you realize this is all just cosmetic upgrades and it's really just an old hotel that has been covered up with modern touches as much as possible.

Our room was decent size with a nice view. However, the bathroom was tiny. You could not fit two people in there at once, which meant my husband had to get ready, THEN I was free to get ready for the day. Our bathtub was clearly an older, heavier tub. It had 4 chips out of the ceramic or enamel (I'm not a tub expert) and the raw material of the tub (some sort of metal) was exposed. The sink did not drain quickly, and the toilet was extremely loud when flushed. The bathroom was where they really lost me in convincing me this place was 'new' and upscale. It clearly wasn't.

Also, our entire hallway smelled like vanilla. Our room smelled like vanilla. My immediate thought was 'Okay, what are they trying to cover up? Does the place smell?' I'm extra sensitive to scents and this worried me. I don't know that it bothered me too terribly, but because of it, we decided to not have housekeeping clean our room. By the second day, the vanilla smell started to fade and the room seemed more normal. It did not have a smell that I could detect, but the bathroom did start to smell like burnt hair or a bad hair dryer; something along those lines.

All in all, this place is way too expensive for what it actually is. The only reason we even stayed here is because it's the off-season and rates were cheap, but I would cautiously recommend this hotel.

03/04/12 | Link | Rating: 2.0
53. Pepper C.
Waited hour for room to be ready even after check in time.   Then later was summoned to front desk rudely accusing that my Amex Card was declined.  I don't own an Amex and was humiliated in accusations.   They ran correct card which they scanned during check in and went through.  Two strikes in my book equates to a steer clear from this place.   For the price stay elsewhere.

30/06/13 | Link | Rating: 1.0
54. Jessica M.
I stayed here for a night before my work conference and it was nice and clean. The rooms have really high ceilings - that was cool. I liked that the bathroom had a door to separate the two sinks and shower/toilet. Nice for privacy.
But, the walls are thin as paper. We could hear full on conversations.
The bedding, while soft, was so loud. Each time you move you get loud swooshing noise! It was so odd.

02/07/12 | Link | Rating: 3.0
55. Terry B.
Got a great rate from hotwire and my wife and I stayed a night on the way to McHennry IL to pick up a car. The hotel was beautiful and the staff was very friendly. We did not eat so I can not comment on the food but the bar was very nice. Had my daughter with us so we needed two beds and ended up with 2 full sized beds so I was not thrilled about that but we survived.  The room was very nice and was very clean. Location was perfect to do the river walk and there were some great restaurants and entertainment within walking distance.  About the only thing I did not like was I had to pay 25 dollars to park in the parking garage next door, we did get to come and go with out being charged each time but I thought 25 bucks for less than 12 hours of parking was to much. I knew the parking cost before we got there but because we had such a good rate I figured it all worked out. Not sure I would stay the weekend if it was going to cost me 50 bucks for a couple days to park on the weekend.

Terry - Fridley, MN

07/05/14 | Link | Rating: 4.0
56. Rebecca F.
Practically on the river, a block away from the Bronz Fonz and the Pabst Theatre, and a mere 5 minute drive from Lake Michigan and the Summerfest grounds, you really can't beat the location.

That, and the expansive lobby, complete with jazz band and ping pong, are the big sells on this hotel.

The rest was... meh.  We paid a whole lot for the King Superior and expected it to be, well, superior.

- Oddly cramped room and bizarre layout with desk facing and abutting the bed.
- No bath tub.  The shower water pressure and two heads were not enough to ignore its location crammed in the corner next to the toilet.
- Very uncomfortable bed.  Both too soft and too many pillows that didn't support the head properly.
- Pool was in another (nicer) hotel across the street, so you'd have to walk through the lobby in swimming attire.  I'm not an elitist who believes in a lobby dress code, but I do feel uncomfortable walking through a place of business in bathing suits.
- Standard hotel restaurant brunch. Did have a vegan option but clearly don't know anything to do with tofu other than cooking it plain.

Parking in the large underground parking structure was validated with hotel stay.

I'm not sure I need to go to Milwaukee again, but I would probably look elsewhere.

31/07/12 | Link | Rating: 2.0
57. Colin D.
This is a great hotel. My wife and I stay here at least once a year when we're in Milwaukee. If you are able to shop around for the best rate, the room prices are generally very reasonable for the quality. From an accessibility standpoint, there are a good number of bars and restaurants within walking distance (Water/Old World 3rd St/Milwaukee St). Otherwise, it is just a short drive to Miller Park, the Third Ward, Brady St - basically anything you would want to do in the city. Their restaurant, Kil@wat, does a nice brunch.

I want to specifically mention that service at this hotel has always been superb. The staff is friendly, room service is timely, and problems are resolved quickly. We had an issue with some noisy neighbors during our last stay and were able to move to a new room with no problem whatsoever.

24/12/12 | Link | Rating: 5.0
58. George H.
NIce hotel for the money.   Helpful staff and great location.    We also enjoyed a room service breakfast.

30/11/13 | Link | Rating: 5.0
59. Teodora H.
I stayed at this hotel while on a business trip.
It would not be my first pick when traveling for pleasure. For the price, I would expect a lot more.

The location is great - at the heart of downtown Milwaukee and within a walking distance to restaurants and attractions.
The hotel's lobby had a modern, hip look.
The workout facility was nice, spacious and had dumbbells, Bosu and balance balls - something typically not found in a hotel's fitness facility. there was also a sauna, which looked great but I did not get the chance to enjoy.

My room had a king bed but was very small and I felt crammed.
The TV was also tiny.
Fortunately, I was in a corner room, so both walls were covered with windows.
The room seemed clean until I pulled the curtain above my bed to look out the window. I was disgusted to see the amount of dirt/dust and personal items dropped between the bed and the window wall.
The bathroom was more spacious (half the size of the bedroom) but was in desperate need of renovation.

Again, it is a great location and OK for a business travel but far from a romantic get-away.

26/02/13 | Link | Rating: 3.0
60. K M.
This hotel is very classy chassis very friendly food was excellent atmosphere is fantastic

21/12/13 | Link | Rating: 4.0
61. Meghan H.
This hotel was ok, not great, and not awful.  But it gets the job done.  Got the room really cheap through a 3rd party website, which I'm probably not supposed to mention here.

1.  Nice decor/fixtures.
2.  We were booked into a double bed room, but when I asked for a king, they said no problem, and even gave me an executive king.  This was a nice room which had a separate sitting area with TV, separated from the main bedroom by short hall, bathroom off this hall.
3.  Front desk staff helpful, friendly.
4.  Nice view of the city from our window.
5.  Housekeeping staff did great job.  Also, I even accidentally left my debit card and $20 on the desk when we left room, still there when we came back.

1. Walls REALLY are paper thin.  Could hear a guy having a conversation in room next door our first afternoon there.  This morning, I could literally hear the person next door packing, could hear the hangers in the closet being pushed together, the zippering of a suitcase.
2.  TVs while new and flatscreen, are small (we like to watch movies in our rooms on vacation).
3.  Bed was not comfortable, despite a featherbed on top.  Pillows WERE very comfortable, however.
4.  Room service menu pretty limited.

Overall, I would stay there again for the price I paid, but prob not for what they book for through their own website.

20/01/13 | Link | Rating: 3.0
62. Keyshaun S.
Awesome rooms with cool sitting area in the room with flat screen HD TVs. They had great service and good food inside the hotel. The prices inside the hotel as always are a little much but the burger at Kilawat was pretty good.  

This hotel is right in the heart of downtown Milwaukee so you can walk to everything. I really like the fact that they have 24 hour room service. But, after 11pm its all cold cut sandwiches. The workout room is also 24 hours.

30/09/12 | Link | Rating: 4.0
63. Sally M.
I like this hotel. I like the modern design of the place, it's a welcome change. The in-house bars and restaurants are commendable as typically I'm not a big "lobby bar" fan. The chocolate buffet thing on late night hours is sooo tasty!

The location can't be beat, whatever you may be in town for. Walking distance to theaters and arenas, douchey bars on Water/Old World Third, classier establishments in Cathedral square, and a hop skip and a jump to East Side and Third Ward.

Rooms are spacious (I actually prefer the standard rooms to the upgraded version, the little living room thing in those is dark and makes the room feel smaller).

A little pricey, but worth it. Also, minus one star for whatever perfume they pump throughout the entire building. A tad overwhelming.

02/10/12 | Link | Rating: 4.0
64. Rachel F.
It's posh-y and I like it.

Though I've not stayed here -- how often does one stay at a hotel when they live in the same city said hotel is in? -- I have been here various times for special events, tastings, etc.

And each time I think to myself, "Self! This is pretty great venue space, isn't it?"

The staff is uber-professional, the ambiance is swank but not over the top, the whole vibe is clean and curated, and the location can't be beat. Attached parking and available cabs make transportation a breeze.

The hotel bar(s) are nice -- I prefer Clear to Zenden -- and though I've not dined at Killawat (sp?), I have heard good things.

Ladies: if you've had a cocktail or two and are wearing heels, beware the stairs up to the second floor. With a steep-ish gradient and a carpet pattern so ABSOLUTELY mesmerizing it'll make you feel like you're on an acid trip, you'll want to take some extra care. Use the handrail. (No, I didn't bust myself, but I took note, so you should too.)

24/04/12 | Link | Rating: 4.0
65. Peter M.
Granted I did book this hotel on another website, but having stayed in other intercontinental hotels, shame on you.

True; I cannot blame the hotel for the fire alarm going off at 9:30 in the morning, but the lack of compensation was very disappointing. It was nice of them to offer breakfast, but we didn't have time. So that's it?
Also, the offering of food past midnight is nice, but being turned down when we asked for a half bottle of wine at the same time? Ridiculous.

Two stars for the pillows (which were nice) and nothing else.

Oh and I'm sure that empty water glass is still sitting near the elevators on the 8th floor, we noticed on arrival, re-arrival (from said fire alarm) and departure.

Your predecessors know what they're doing. Take note and you could be like them.

07/06/13 | Link | Rating: 2.0
66. Michael S.
Gorgeous hotel, great rooms - we stayed in the PINK  ROOM - where everything is pink- for breast cancer I think....it was a great price and they gave us  $25 credit card for the lounge. It was convenient to a lot of things - the hotel just sparkled!

26/03/14 | Link | Rating: 5.0
67. Frank S.
A very average stay ...

I've always experienced InterContinentals as "fine hotels," characterized by excellent service, upscale rooms, and the feeling that you were at a "well run establishment." We didn't experience that in Milwaukee. Perhaps it was the greater than usual number of weekend guests for Summerfest. If so, you may want to give them a try on an off weekend.  

Here's what we experienced. Arriving at 3:30, it took some 20 minutes for the desk staff to figure out that our room wasn't ready. Lots of conversation ... lots of checking back and forth.  Told we would be called at the bar when the room was ready, we waited an hour.  The call never came.  When we went to the desk to ask, the answer was "We were too busy to call you." Ouch.

FWIW, while the welcome was weak, the Bell service was excellent. Everyone on the team was friendly, helpful and efficient. Top marks.

Beyond the weak welcome, the smaller things piled up.  The bartender couldn't name an area restaurant she liked or knew: "Oh, I never eat in this neighborhood. I go other places" She didn't recommend the in-house venues either. Ouch.  When we arrived in the room and wanted to shower, all the towels were new, but damp. They hadn't been dried properly. Ouch. Water was a theme ... the next day it rained, and the window leaked in a steady drip onto the sill. Some other minor things: our room had no refrigerator; our friends room next door did. The comments about paper-thin walls are accurate, though in our case the bed was quite comfortable. The room had only a single serving of coffee for the in-room machine and no place for coffee in the lobby.  We had to find a local Starbucks.  Ouch

I suppose these are all little things, fair enough.  But they're not what you EXPECT at a "upper tier" hotel.  The IC gets these things right and more ...  That's why you are willing to pay a premium. Instead, we had the feel of "kindly neglect," or maybe just "shabbiness." Sure the Lobby looked great and the bar had a "smart" feel to it. The hallways are a "cool dark brown" and the rooms have interesting layouts.  But,  a Hilton Garden would be better "turned out," better run.

Very average. I'd look elsewhere.

10/07/13 | Link | Rating: 2.0
68. Kailey S.
Stayed here last weekend because I was in WI for a family wedding.  I have stayed at an intercontinental before and loved it.  This experience was not the same at all.  Walking into the lobby I was impressed by the modern and fun look.  When I walked into our room, it smelled like stinky bathroom and some type of attempt (a bad attempt) to cover up the smell. On top of that there was a dead spider on the bathroom counter, the walls sounded like they were paper thin.

The wedding reception was at the hotel and it seems like it is a good place for special events.  The location was great.  Walkable to many restaurants, theater, river, etc.

chocolate bar was delicious!

16/08/12 | Link | Rating: 2.0
69. Paula P.
Check-in was easy, hotel staff very friendly. Rooms are pretty standard fare though the room I had did boast a little sitting area with it's own television, but other than that nothing special, Outlets for electronics are not near the bed unfortunately. But, the room was clean so far as I could tell! :)

Hotel is located pretty much in the heart of downtown Milwaukee, and very convenient to places such as the Bradley Center. It is right by the river, and I know when the river isn't frozen over it is probably a beautiful view.

26/02/13 | Link | Rating: 3.0
70. Kimberly J.
Three stars is a little misleading..I'll try to explain. The hotel itself is sleek and sexy on the surface. The main floor bar, lovely. Front desk staff, awesome. The room; visually stunning. However is desperate for some much needed love. The bathroom shower was run down and worn out. The mattress was so worn out we sank almost a foot down. Very uncomfortable and creaky. Also a major shout out to the less than exceptional soundproofing. Lets just say you can hear everything.
I'd sort of expect crappy mattresses at a red roof or holiday inn, not so much at an upscale hotel like the intercontinental. Meh.

Kilowat. Le sigh. You get two stars. They were clearly overwhelmed at the two parties of 10 who happened to be having breakfast at the same time we were. With at least 5 -10 tables we could see that were empty, the staff kept stating they were at capacity.  This was confusing and disappointing.  We waited about 20 min to be seated. Almost zero options for gluten free dining. Our server was sweet and did the best she could. We waited an abysmally long time for our food. Which was really good. The disorganization made the experience kind of a bummer. I'll stick to the bar downstairs and probably will skip the sleepovers there.

06/01/13 | Link | Rating: 3.0
71. Katie K.
My friends and I just stayed at the Intercontinental in Wisconsin this past weekend and we will not be returning. We booked a room with two kings for a girl's weekend. But when we arrived we were told that booking a room through Hotels.com only entitles you to A room, not THE room that you asked for. So we got one king bed for four of us. When we pushed back and said this wasn't the room that we booked, we were told that we had to take it up with Hotels.com . So two of our number ended up sleeping on the floor. As if that wasn't infuriating enough, we had to sit and wait for two hours to check in despite arriving past the check-in time. All of this and the staff were very unapologetic and rude. The late check-in meant that we missed the brewery tour that we had come in for. Overall, it was a terrible experience.  We may be returning to Milwaukee but we are not returning to the Intercontinental.

26/01/15 | Link | Rating: 1.0
72. Drew G.
Be very careful! This hotel is not properly cleaned or maintained. After my recent visit, I do not believe that the rooms are safe.

My story:
Checked in over the weekend. Things seemed amiss. The breakfast menu was already filled out and there were items missing from the mini-bar. It seemed odd. We called the front desk; they assured us that everything was fine and that we would not be charged for any items missing from the mini-bar.

The next morning we got a wake up call at 7 AM which we did not request. Then, we found a dirty towel in the bathroom hanging from the back of the door. At this point we called and spoke with the manager who promised us he would look into the situation to see what happened. He said he would follow up with an email. We never received an email.

I do not know if someone was in our room while we were about town or if the room was just not properly cleaned from the night before. Either way, it makes me concerned for my safety and the cleanliness of the hotel. To top it off, they charged us for the mini-bar items after telling us several times we would not be charged. They also charged us TWICE for parking; I assume once for us and once for whomever else was registered for the same room.

For the price of the hotel, I would expect it to be clean and safe. The management does not seem to feel the same way. I would take your money elsewhere.

29/04/14 | Link | Rating: 1.0
73. Amber H.
We stayed two nights at the Intercontinental Milwaukee. The location is great lots to do and eat and the service was amazing. Whenever I stay in Milwaukee, I will stay downtown at the Intercontinental.

21/01/15 | Link | Rating: 5.0
74. Dr R.
This is a clean hotel, with good bar and dining options. The property is a little dated, however very well kept considering. Helpful and courteous staff. Nice work out facility, Starbucks across the street is convenient too.

25/03/14 | Link | Rating: 4.0
75. Crys A.
More like 3 and a half stars.

This is a sleek, well-appointed hotel with a great hotel bar and polite, helpful staff. Our room was very nice with extremely high ceilings and a comfy bed. The bathroom, however, was really rather plain and definitely nothing special -- so one star off for that.

This hotel is certainly nice and I can see myself staying here again if I am in the area, but it also kind of lacks warmth and a little charm, costing it another star.

Nonetheless, I would recommend it -- though not the restaurant, Kil@wat. Kil@wat does not offer delicious food for the amount paid, and I'd suggest highly that you avoid it.

22/09/13 | Link | Rating: 3.0
76. Mike L.
Extremely friendly staff who helped us navigate downtown Milwaukee. Ask for a complementary city map at the front desk before you go out to walk around.

Bonus: they had Jelly Belly brand jellybeans at the front counter take all you want!

04/08/13 | Link | Rating: 4.0
77. Michael L.
The lobby looked attractive, clean, and overall "updated".  However, I can't really say the same for the room we stayed in.  Here's the list of some issues I came across:

1.) The knob to turn on the shower came off and nearly fell on my foot.  
2.) I spotted several corners where it looked like mold was forming.
3.) When I had the heat running, the sound was so loud that I couldn't sleep.  It literally felt like a huge 3 foot fan was spinning in the room.
4.) There was a door connecting my room to the room next door and I could clearly hear every word that is coming out of her mouth like we were in the same room.

Overall, they keep the lobby, elevators, and hallways well maintained, but that's all a show.  I really felt like I was sleeping in a Motel 6.  I think they also charged me $5 for 4 Q-tips.  This place is getting a 2-star only because of the friendly and efficient staff in the lobby.

17/04/14 | Link | Rating: 2.0
78. Camille R.
First time here just in for a bucks game. Convenient to BMO. Comfy beds, awesome shower and forget me not amenities that make you feel like you are home. Fabulous lobby with Bar and friendly staff. Nice size room, big enough for four adults and not feel cramped.

24/12/14 | Link | Rating: 5.0
79. John Paul F.
I hate one star reviews, but this one is honestly deserved. First, all the little things: despite a very classy looking lobby, my room (632) was quite shabby. The wallpaper was peeling, the tub grout mildew-covered, the lamp switches either broken off or barely working, the drawer pulls falling off, the heat very loud and wildly inaccurate, and the carpet was dirty and extremely worn (though not literally threadbare, like all the stairs in the Intercontinental). The toilet needed 3-4 flushes every time, regardless. Even the caulking looked like was installed by a drunk! The bed was comfy except for the constant pin pricks from the feathers poking through it, but after finding and removing those, it was usually good for while. Not only are there no outlets near the bed stands (let alone USB ports) but there's no way to even plug anything in near the bed at all, You'll have to charge your phone across the room at night and figure out their stupid clock radio to wake up. The clock was three minutes slow, incidentally. Get ready to hear everything in the adjacent rooms, by the way. I could easily recognize the normal speaking-volume voice of my friend staying on the fifth floor. Even the ironing board was garbage and the only outlets usable for it were placed such that ironing a shirt was a giant hassle. The service at the front desk and from employees was never exactly rude, but no one could accuse them of being friendly. Last, their two working elevators were totally incapable of moving guests effectively amongst the ten floors. It was so bad that we took to timing it - typical wait times were five minutes, with one wait exceeding seven minutes. Try actually standing in front of an elevator for seven minutes... It's an eternity.
All of those things are fairly minor, honestly. I was set to give it two or three stars, since it would have been adequate, just laughably overpriced. And since most travelers are probably expensing their downtown stay, the bad value is less of a deal breaker.
So why only one star?
Two reasons.
First, they completely ran out of parking - 100% full - at lunch mid-week. I used my lunch for an important errand and then spent thirty minutes orbiting the garage with a half dozen other panicked business travelers looking for a space to open up. I missed my 1 PM meeting trying to get back to the hotel. The point of an overpriced downtown hotel is to save time, not waste it stressed out driving in circles.
Most importantly, though, I'm writing this from bed because of the wretched food poisoning I got from the food at the Intercontinental. I was there with two hundred colleagues for an annual conference and I ate literally nothing at all but hotel food from Monday on. About midday on Wednesday, I started getting queasy. It got worse fast. I thought a few times that the food seemed a little suspicious, but I thought, hey, this is a fancy place, I'm sure they do things right. Well, my painfully exploding guts and fevered chills indicate that no, they do not do things right. I've never had such bad food poisoning, and there is simply no way I could have gotten it from anything but the Intercontinetal's food. There's a 100% chance that it was their fault.
Conclusion: a shabby, overpriced hotel with inadequate parking and poisonous food. I really wanted to like this place, since I'm from here and more than half the other conference attendees were guests in Milwaukee. I wanted them to be impressed. I'm not sure how many others got sick yet, but suffice it to say, it was not impressive to me, at least.
Do yourself a favor and stay somewhere else.

16/01/15 | Link | Rating: 1.0
80. Sheryl M.
Surprised by some of the negative reviews and references to this "high-priced" hotel.  I have never paid more than $100 for a night- I've stayed 3 separate times. Completely reasonable IMO.  This hotel is conveniently located in downtown, a quick walk to downtown businesses and a short cab/uber ride to quaint restuarants and trendy bars. The rooms are spacious and I find the beds comfortable (although I know bed preference is personal).  The lobby is big, clean and aesthetically pleasing with a decent size lobby bar. Kil@watt (the restaurant on the 2nd floor) can be hit or miss, they do better for breakfast. The rooms are of decent size, comfortable and clean. They tubs could be re-glazed and the TVs  are the older flat screens. The walls are thin, so I ask for an end room. Some views are great, others stink, but that is always the case with city hotels. Free wifi and an incredibly large gym with suana make this an ideal hotel in a midsized city for the price (I can usually get a room for under $100). Good hotel for the value.

25/12/14 | Link | Rating: 4.0
81. Jenn O.
Very overpriced for the experience - I've stayed in much nicer, better quality for a lot less money.  Mediocre is about the nicest compliment I could pay this place.

Pulling up to the valet area, no one came to help me.  I opened my own doors, unloaded my own luggage and about all the valets did was give me a ticket.

At the front desk check-in, I explained that I had never stayed in Milwaukee downtown before and didn't know much about the area.  I received little to no interest from the desk clerk.  Just the attitude of "take your key and go."

The room itself a couple of nice amenities, such as a basket for used towels in the bathroom, but other than that -- very lackluster.  If I didn't know any better, I would have thought that I was in any Hampton Inn across the country.  My bathroom had cracked tiling, the wallpaper was worn, cracked and peeling in places.  

The bed was large, but the room was nothing to recommend.  One thing I thought odd was the writing pad on the desk was glued down.  You opened a cover to find a small pad of paper, but then a large faux-leather pad was stuck to the desktop and it looked like several people had tried to peel it off.

The TV in the room was old - looked like a large computer monitor.  I've had much better media experiences at national chain hotels.

The walls are thin, you can hear the neighbors and you can hear EVERYTHING from the hallway.  I really don't need to hear every four-letter word in the book at 11:15 p.m. when I'm trying to doze off after a very long day.

When I returned to the hotel from my evening activities, the lobby was loud from the lounge area right as you walk in the doors.  Unless you are going to the lounge or the elevators, the directional signage is not clear where things are in the hotel.

05/07/14 | Link | Rating: 2.0
82. Brian S.
Not even close to a four star spot.  But at name your price 50 bones I ain't gonna bitch too much.

15/02/15 | Link | Rating: 2.0
83. Dan C.
I have stayed here a couple of times over the past few years and this is by far my favorite hotel in the area.  Most of the other downtown hotels (aside from the Iron Horse) are kind of dumpy, run down and old fashioned.  The Intercontinental on the other hand, is upscale and very modern.   It is a breath of fresh air.  The staff here are a cut above the other hotels in terms of professionalism, but still have that Midwest friendliness.  

The hotel has a nice lobby bar, a good restaurant, a decent gym and is conveniently located downtown and near the highway.   The rooms are a bit unique as well.  The room is split in the middle by the bathroom, which created the feel of a "living room" and "bed room".  I like this layout a lot more than the usual shoebox shape; it feels more like a suite than a room.  The bed was extremely comfortable, with really good linens and pillows.  Working in the room was easy as well since the desk chair was one of those comfy Aeron types.

The Intercontinental is my first choice when staying in Milwaukee.

02/08/13 | Link | Rating: 5.0
84. Jim D.
My wife and I stayed at the InterContinental for an overnight - attending the David Garrett concert.  

First impression was a bit shaky.  We had purchased the self-park package, and the parking garage is best described as a concrete cave with parking spots designed for tiny cars.  Since the hotel shares the parking with the office buildings it's part of, not only is the garage tight, but parking spots were sparse when we arrived.

Pricing was great for a downtown hotel, and the lobby and surroundings were elegant and modern.  Check-in was uneventful - the desk staff was efficient, polite, and helpful.

The rooms are quite nice, obviously renovated and tastefully done so.  Our room was an Executive King which had a living room and a separate bedroom.  The bed was comfortable with the bedding was what you'd expect for a higher-end property.  The toiletries are all lemon-verbena scented and felt very high-end.

We did have dinner at Kil@wat, which I'm reviewing in it's own review (spoiler alert - it was great!)

I couldn't resist posting their lobby sign for the restaurant.  They included "ambien" as one of the cool characteristics of the restaurant.  Someone needs to review things before they make the signs.  

All kidding aside, we had a great stay at the hotel, and with its proximity to the local theaters (the Pabst, Riverside, and Turner) we'll be back!

15/03/14 | Link | Rating: 4.0
85. Morgan H.
Chic atmosphere in the lobby. Great bar. Employees are very friendly and professional. I have never stayed here overnight, but I am here every week day due to my job being in The Milwaukee Center. Have never had a negative experience. Would recommend for drinks or events 100%.

13/03/15 | Link | Rating: 4.0
86. Jennifer J.
Great service but thin walls, too thin. I woke up thinking someone was in my room, that is how close they sounded.

10/03/15 | Link | Rating: 2.0
87. Laura C.
As a frequent guest of the IHG properties, I had bigger expectations for the InterContinental Milwaukee.  The downtown location is great if you're in the area for a concert at The Pabst Theater or getting a cheese curd and local brew fix on Old Third World Street without worrying about driving.  The lobby has a modern renovated look, with an open lounge area, live music on certain nights, and a weekend pop up chocolate bar (I was a bit put off by the sloppy handwritten sign that said "Tips Appreciated" and the snarky attitude we received when we ordered).  

The actual hotel room was more Holiday Inn than InterContinental.  Sure, the bed was comfy, but that was about the only good thing.  The lounge chair was stained, and the bathroom was small and basic.  Everyone that walked by in the hallway was heard loud and clear into the wee hours of the night.  The TV was more like a computer monitor and an old one at that.  All in all, it wasn't a bad hotel, it just didn't live up to the InterContinental brand.  Call it a Holiday Inn, and I'd bump up the star rating.

23/04/14 | Link | Rating: 2.0
88. Ken M.
I stayed here for the first time last month and really enjoyed it. It's close to my favorite restaurant, Mo's...a place for steaks. The lobby bar has a great selection and the bartenders are very friendly.

Room service and valet were both very prompt, efficient and happy to help. The front desk was friendly and chatty, not just the type to take your DL and CC and hand you back a room key, they are quite personable. As much as I love the Aloft up the street (i'm and SPG member) I may stay here when in MKE from now on.

02/08/14 | Link | Rating: 5.0
89. Barbara H.
Great anniversary stay at the InterContinental - they upgraded our standard room and provided treats! It's in a prime location to theatre, concerts, terrific restaurants - and two churches for Sunday morning mass.

11/05/15 | Link | Rating: 5.0
90. Eva D.

Booked a room via Hotels.com for a 1 night stay with 2 double beds for a girls' night with my friends. Arrived a full 2 hours afters scheduled check-in time and our group was told that not only was our room not ready and they were not sure when it would be, but that they had no obligation to honor the type of room we booked.

2 hours later a room was still not ready (along with about 30 other extremely annoyed people). They kindly (HA) told us we could entertain ourselves by buying drinks in their hotel bar. They offered us no compensation. After much back and forth we finally got them to give us 2 drink vouchers. Drinks were absolutely disgusting, btw.

After a few hours of staff started telling us that Hotels.com messed up our reservation (in truth, we heard from other guests that half their cleaning staff had quit a few days earlier - seriously just own up to that and we would have been more understanding), they were finally able to secure us the "last room in the hotel," a king bed room. We ended up arriving late to our scheduled brewery tour and were told we couldn't get in.

Hotel condition is not great (worn carpet, shabby furnishings, etc). Service is unbelievable bad and rude. Seriously do not stay here.

26/01/15 | Link | Rating: 1.0
91. Todd H.
Let me start this review by saying the employees were outstanding. Very professional and at the top of their game.

Smiles at the front desk, doors opened, prompt service at the bar. I have stayed in Intercontinental Hotels all over the world. They are known as high end.

Milwaukee's doesn't quite live up to that standard in some sections of the hotel.

Lobby is very chic, as is the bar.

Hall ways to rooms are dimly lit, but that just creates some ambiance.

The walls in the hall however do show signs of wear.

The rooms need a refresh. Some color and remodeled bathrooms.

Rooms are a nice size but they are visually unappealing. Taupe mixed with taupe, mixed with taupe does not invoke luxury.

Now, all that being said, will I stay here again? absolutely, the location is top notch, service is good, I will be back.

06/03/15 | Link | Rating: 3.0
92. Chris B.
I enjoyed the hotel very much.  The location is good.  I'd say pretty good bar, though it's night and day on when people are at the bar or not.

Really liked the room...2 tvs, nice couch.  decent design.  I mostly stayed in but when I did go out I seemed close to everything (basketball arena, theaters, etc.)

There was an issue after I checked out...a few days later I had been charged for some minibar items that I had not partaken in (I avoid that sort of thing at all costs).  I left a message that was relatively irate for me (so it was still pretty nice)...and I was pleased to receive a call back saying they would reverse the charges.  So, considering everything, good staff, I'd say pretty good but watch out for extra charges.

28/04/15 | Link | Rating: 4.0