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The Plaza Hotel & Suites in Wausau, WI

The Plaza Hotel & Suites in Wausau, WI

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Company Info:

Rating: 1.78

Address: 201 N 17th Ave, Wausau, WI, 54401

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    Comments (9):

    1. Adrienne B.
    I was worried about staying here after reading the other reviews. However, our trip was with a big group of family and our reservations were booked by another family member so we didn't really have a choice. We decided we'd give it a try regardless of the other negative reviews. FIRST, I'll point out the good things about the hotel. The pool area was clean and the kids had a great time swimming in the kiddie pool. The room was clean and the carpet and tile appeared to be fairly new. There was no odor of cigarette smoke in the interior of the hotel. The coffee at breakfast was fresh and hot. The hotel was not crowded or loud. OK, now the negative part. Overall, the entire hotel smells like chlorine inside. Maybe that's why there's no cigarette smell? The interior is drab and the lights are very dim. NONE of our door keys worked for either the individual rooms or the exterior entrances. ANNOYING! At times we would swipe our cards 20 to 30 times before the door would open. When we initially went to unlock our rooms the keys flat out refused to work so a teenage employee came to "help" us. He must have had a nasty cold because he sniffled and snotted, wiped his nose with his hand and proceeded to swipe our key and pull on the handle. Gross! The breakfast offered toast, cereal, oatmeal, old donuts, juice, milk and coffee. Good coffee. As far as the rooms go, the bed was not comfortable, the ceilings were low and the television was old and had a bad picture. The staff appeared to be mostly teenaged to early twenty kids with the exception of a few older (friendly) housekeepers and a few "cooks" running around in white coats (who thankfully appeared to open the exterior doors for us several times). Overall, the staff was rude and short with us. They would walk through the pool area telling us basically to "get out" when it was closing time and then shut the lights off in the common seating area when they wanted us out of there too.  The only exception was the friendly lady at the front desk on the morning we checked out.  My advice? Choose a newer, friendlier hotel with a better breakfast for the same price.

    12/08/11 | Link | Rating: 1.0
    2. N B.
    We stayed here a couple nights on a recent visit to see my moms old someplace and family that's still alive. My mother was a front desk manager back in 1967/68 were she met my father at this hotel. It was a holiday inn back then and obviously has changed hands a few times. The rooms are ok, not what I'm used to but for a budget hotel I guess it was ok. The rooms were big but the bathrooms Geez 1970 called and they want their bathrooms back.... Magnifying mirror that looked like it was straight out of the 1970's. The AC took forever to cool the room down and the fridge took about the same. It is what it is, I think with some updating and some more modern stuff it would do well.

    20/07/12 | Link | Rating: 2.0
    3. Gail F.
    Very disappointed in this place! There was no way to register online and no way a confirmation could be sent by email prior to our visit. There is no MILITARY discount offered. The 'renovation' efforts apparently have not been working out very well. Not only were the hallways reminiscent of what I can only imagine Beirut looked like during the war, peeling paint, leaky windows and disgusting carpet, but the 2 rooms we rented in July 2014 were also dirty - found a goldfish cracker nestled in the folds of the fabric in the arm of the chair by the desk/table when moving it and the wooden arm fell off. Then found the plastic cups under the bed and behind the headboard. Eww.  They did have a nice complimentary bar of soap in the room and the water pressure was good in the shower. When checking out I asked if there was anyone I could talk to about the state of the rooms and our disappointment with our stay. I received a pretty blank stare and was offered a comment card to mail back. Fat chance of anyone in management seeing that one! Will never go back!

    19/08/14 | Link | Rating: 1.0
    4. Mags L.
    I used to work here and it was horrible! The only thing it has going for it is that it has a lot of meeting space. It always seemed really dodgy to me.

    05/04/14 | Link | Rating: 1.0
    5. Mark R.
    The place could pass if you need to spend a couple of nights.  As other reviewers have stated, the staff were pleasant and helpful but, the hotel itself is so tired, dated, worn out, and frankly, a bit sketchy.  The electrical in my room was definitely NOT up to code.  The ONLY reason I stayed here was because they allowed pets in the room.

    If the place was $20 or $30 a night cheaper, it may be reasonable as a budget hotel but, it is deceptive.  No where near up to par for the price.....go somewhere else

    04/11/12 | Link | Rating: 1.0
    6. Amanda O.
    It's pretty bad. The building, although beautiful with much potential, is falling apart due to neglect and the top floor is infested with mold. The staff is rude and can't help with much at all. The keys hardly work. The hot tub is rarely warm. The coffee machine made me very sick each time I used it. You couldn't pay me to stay there.

    15/02/15 | Link | Rating: 1.0
    7. Johnny W.
    This is my second time staying there as I attend a banquet there yearly. I found the staff both times to be extremely helpful and courteous. This ranges from the from desk help to the maid service to the banquet servers and the bartender in Austin's Lounge and her manager. I would recommend this place to anyone. The rooms are clean and spacious. I've stayed in the tower and by the pool. Food great and drinks awesome.

    I thought about giving a rating of 4 but I switched it to 5 after reading the reviews before me. I wonder is these people stayed in the same hotel.  I found it very clean from the parking lot to the lobby to our rooms.  The hotel is old, yes but well maintained and updated.  Thats what gives it its character.  

    One person says there is other places to stay but for the reasonable price here I would not consider another myself.

    05/10/14 | Link | Rating: 5.0
    8. Elijah H.
    The people I went with talked this place up like it was a 5 star hotel but to my dismay I saw nothing of the sort. I'd say the few good things about the place are the available parking, the size of the pool and hot tub and the friendly staff.

    I was unimpressed with the continental breakfast that came with our stay. I used to stay in the Days Inn when I would come to Granite Peak and breakfast there was nice and filling -- eggs, meat, cereal, yogurt, waffles, tv, etc. The first breakfast we had during our 3 day stay was also our last: there were no eggs, pancakes, waffles...you know, things that a breakfast would have. There was some bread, oranges and apples and then cereal. We ended up eating at mcdonalds for the next few days.

    On friday night we were hoping to go to the bar, which unfortunately was closed early (I think 10 or 11pm). I mean its Wisconsin on a Friday night! Closing a bar less than 2am is a crime essentially!

    The bedrooms were okay but you can really see the age and the effects of time: everything felt pretty old. The beds were pretty stiff, but I suppose some people prefer it that way. The bathroom was pretty small and the toilet "could not hold its own on a taco night" if you catch my drift. Awkward enough was the large window that separated our room from the hallway. Im used to having windows connected to the outside instead of connected to a hallway where people walk past regularly and you can clearly hear voices while trying to sleep.

    I most likely will not be coming back, but if you just need a place to crash then come here, although im sure you can find a higher quality inn for the same price or less.

    21/01/15 | Link | Rating: 2.0
    9. Adrienne T.
    Don't be fooled by the name. It is not owned by the luxurious Fairmont group that manages the Plaza hotel in downtown NYC. I would say this PLAZA is more on par with a Motel 8 or Howard Johnson, except I imagine their hotel amenities have at least been updated in the past 30 years.
    The pungent chlorine smell first overtook our senses as we walked into the PLAZA. As we browsed the entryway, we were floored by the magnificent decor that dates back to the 1980s with the maroon and tacky flower motifs. As we went to our room, we were pleasantly unsurprised by the difficulty we had with the keycard. Let's just say, it took us over 15 tries for the door-swipe mechanism to recognize our key so that we could be allowed in to, yet again, (insert sarcastic tone) the most gorgeous room we had ever seen. Our friends, who were on the 5th floor of the hotel had difficulty getting down to see our beautiful room, because (surprise, surprise), the down button was not working and therefore they had to go up a floor before heading down. I think the biggest let down of The Plaza experience  was their so-called bar/restaurant. First, the bar closes at 11 on a Friday night. That was let down number 1. Second, their so-called mix drinks tasted like water.

    I think something we were surprised about and that wasn't too shabby was the pool area, which is enclosed by other hotel rooms - kind of 1970s style.

    Overall, this was a "never would I ever recommend this to another person again" experience.

    02/02/15 | Link | Rating: 2.0