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Chula Vista Resort in Wisconsin Dells, WI

Chula Vista Resort in Wisconsin Dells, WI

Specialties

Chula Vista Resort is situated among hundreds of acres along the beautiful Wisconsin River. 100-foot tall Norway Pine trees add to the scenic river and Wisconsin Dells sunset views.

What Wisconsin Dells resort would be complete without over 200,000 square feet of indoor and outdoor waterparks? Designed to meet the needs of your entire family, our waterparks range from the extreme Cyclone Waterslide to the relaxing lazy river. The Lost Rios Indoor Waterpark is a multi-level 80,000 square foot play ground with multi-slides for multi-massive fun! We assure your whole family will find something to enjoy.

Over 180,000 square feet of meeting and expo space coupled with the unique location and entertainment for your guests make Chula Vista an ideal location for a business meetings, family reunions, conferences, or conventions.  We have over 50 years of experience in event planning to help make your occasion one to remember.

History

Established in 1952.

Chula Vista has been in existence since the late 19th century, when there was only one vacation home on the Wisconsin River. In the 1920s, the Berry Family purchased the home and built Berry's Coldwater Canyon Motel and Berry's Dells Golf Course. Joe and Vera Kaminski became innkeepers at the motel in 1952, and later purchasing the entire complex from the Berry Family.

In the 1990s, Chula Vista added a 150,000-square-foot outdoor waterpark and a 30,000 indoor waterpark.

In 2006,  Chula Vista completed a $200 million expansion of the entire resort, including a new 80,000 multilevel indoor waterpark, a redesigned 18 hole Coldwater Canyon Golf Course, a condominium wing and golf villas along the fairways, an outdoor wave pool along the Wisconsin River,  a new steakhouse, and 26,000 square feet  of convention space. This expansion turned Chula Vista into one of the premier waterpark resorts in the Wisconsin Dells and became one of the largest resorts in the Dells at 620 rooms.

 

Company Info:

Rating: 2.87

Address: 2501 River Rd, Wisconsin Dells, WI, 53965
  • Mon: 9:00 am - 5:00 pm
  • Tue: 9:00 am - 5:00 pm
  • Wed: 9:00 am - 5:00 pm
  • Thu: 9:00 am - 5:00 pm
  • Fri: 9:00 am - 5:00 pm
  • Sat: 9:00 am - 5:00 pm
  • Sun: 9:00 am - 5:00 pm

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Comments (141):

1. Scott J.
This place was alot of fun and great for the money.  I went on the Presidents day weekend and it was only $99 for my Sunday stay we got up early on Sunday and they checked us in even though are room was not ready.  They did this so we could go right to the Indoor 80,000sq foot waterpart.  This place was great for me and my family.  Awsome waterslides lots of stuff for kids of any age.  I had a great time the Steakhouse there is WAY overpriced, but the All-you-can-eat Crab legs buffet was great and only 18 per person was worth it...kids its less.  I has a great time you should check it out.

20/02/07 | Link | Rating: 4.0
2. Allison B.
I came here in Nov. '08 w/ my family.  Our group ranged in age from 3 to 60, and there was something for everyone!  We stayed in a 3 bed/ 3 bath condo.  Let me tell you, my husband & I would have happily moved in!  It was so much bigger, nicer, & more modern than our little 1 bedroom apartment in Chicago!  It was a long walk to the water park and restaurants from our condo but we ate so much all weekend... that long walk was probably a good thing.  Beware that you may need to piggyback small children to the water park if you stay in the condos though!  As for the water park, we all really enjoyed it!  Although it didn't start out that way when the giant tipping bucket tipped onto my slightly overwhelmed & VERY unsuspecting 3 year old niece within her first few minutes there.  It was a very scary surprise for her!  Fortunately, she was able to get brave and stick it out to find all the fun stuff.  On Friday afternoon, the park was pretty quiet-- almost no lines/ waiting.  I would highly recommend coming on a weekday if you can.  On Saturday, it was considerably more busy but lines were still typically not more than 15 minutes for the big slides.  The women's bathroom/ locker rooms was overrun with groups of pre-teen & teenage girls on Saturday.  It was hard to push through giggling 13 year olds applying clandestine mascara to get to the sink to wash my hands.  At any rate, the adults in our group all loved the big water slides, especially the one where you circle the big basin like a toilet bowl and also the water "coaster."  I wouldn't have minded a few more "big person" water slides to keep us busy, but it was very fun nonetheless.  My little niece was a big fan of the lazy river... she stayed in it for 2-3 hours straight, until we made her leave because her little lips were turning blue.  The big hot tub in the main water park area was very crowded at all times... we were skin-to-skin with the people on either side of us (which was not so fun when I was seated next to a really creepy middle-aged man who openly & lasciviously eyed me the entire time).  I much preferred the quieter, far less crowded huge outdoors hot tub w/ pretty fireplace next to it, even though the 20 foot dash from inside to the hot tub required a major dose of courage on a 20-something degree day.  I recommend taking a plastic cup of wine to enjoy quietly at night in that hot tub.  Overall, the park was quite clean.  The water temperature was adequate, although I wouldn't have minded it being a few degrees higher, and, as previously mentioned, my little niece had blue lips after a few straight hours in the lazy river.  It was so warm and humid in that building though that we were comfortable standing in lines and not freezing.  The other resort buildings were always clean, and all the staff that we met, from front desk to lifeguards to waitstaff at the restaurants were friendly and helpful.  I would absolutely return.  One last note-- bring your own wine opener.  We forgot one and there was none to be had for sale or to borrow in the whole resort.  We had to run to a nearby store.

16/02/09 | Link | Rating: 4.0
3. Amy D.
I liked it.  Very nice accomodations.  Nice service.  The only drawback is that it was far from the main street of Wisconsin Dells.  Also, they don't have many kitchen utensils and supplies so it was difficult to cook full meals.

13/02/08 | Link | Rating: 4.0
4. Dan S.
We stayed in one of the golf villas during our holiday during 4th of July weekend.  The line to check-in was pretty long & there was only 2 people working the front desk, so the wait was longer than it should've been.  We got to the room & wanted to try out the indoor water park.  As we were walking to it, we passed the outdoor one & it looked a lot smaller than it looks on the site.  The indoor waterpark was awesome, the lockers were just what every water park in the nation needs, no keys!  There was a touch screen which lets you put a 6 digit password like so you don't have to carry around & possibly lose a pesky key to your locker.  The 3 tube waterslides were all fun & there was a roller coaster style slide which wasn't as good.  Back to the room, the soap, shampoo & lotion in the room all smelled amazing.  The only bad thing was coming back to the room at night.  The golf villas are a separate building which has a forest area near it, so there was literally a cloud of moths & gnats hovering by the light on the door so one person would have to run inside & open the sliding back door to let everyone else in so all the bugs wouldn't get inside.  Other than that, the place was good

08/07/11 | Link | Rating: 3.0
5. Kristen Z.
I stayed here for a bachlorette party in May.  We had one of the golf view villas.  It was nice to have a view of the golf course - just be aware you'll have jovial golfers teeing off at 7am right outside your window.  The villa was nice - it had a kitchenette and fireplace (which could be nice in winter and you utilize the indoor waterpark).   Skip Howler's Sports Bar unless you're going to stick to drinks.  Food - mega greasy, but the Chophouse was closed for a special event - so there was not really any other on-site choice.  The indoor waterpark was kind of lacking - the Kalahari is better.  We didn't try the outdoor one, so I'm not sure how that one measures up.  Overall, not a bad experience - just nothing all that remarkable.  One complaint I did have - I think that the villas (and possibly other units) are available for purchase, so we had a lot of adjoining rooms that had pets (meaning a non-stop barking dog that the owners must have left in the room all night while they hit up the town - even a bunch of partied out bachlorettes were kept up by the noise).

04/08/11 | Link | Rating: 2.0
6. Alicia K.
I booked 2 nights to celebrate my boyfriend's 30th birthday in the Southern Plantation suite. We switched hotels from the Wilderness because we had heard such wonderful things about Chula Vista. Before we checked in, someone from concierge called asking us to participate in a timeshare presentation for a free night's stay and some money off of the KBC dinner we were planning on having that Monday. When we arrived to check in, they presented us with a letter to sign for the presentation. It said my boyfriend had to attend with me so I did not sign it and asked the man to notify them we would not be attending as I did not want him to have to sit through a timeshare presentation at 9:30am on his birthday. He said he would let them know. We got to our room and it was beautiful. We decided to order dinner from Luigi's. We ordered a chicken basket with mashed potatoes and salads. We received the order and the salads were inedible. The lettuce was brown, slimy, and wilted. We also did not receive any silverware. I called the front desk to get silverware and they said they would send someone down. They came 20 minutes later and by then our food was cold. We went to bed and were awoken at 9:15 to a phone call from concierge asking if we were coming to the presentation. Front desk never notified them we weren't attending. 10 minutes later, housekeeping was knocking at our door wanting to clean. When I told her she couldn't come in, she seemed confused and asked if she could come back soon. I had to put the Do Not Disturb sign on the door. We could not go back to sleep because housekeeping was yelling down the hall back and forth at each other right outside our door. I went to get breakfast from the Market Fresh Buffet to prevent anyone else from coming to our door. I ordered from the room service menu and took it to go. I ordered a sausage and mushroom omelet with cheese (which cost extra). It came with toast and potatoes. I got it back to the room and not only did my omelet not have any meat in it, but there were no potatoes. I again had to call room service to bring the potatoes. I stopped at the front desk to speak with a manager at this point. The person I talked to said the manager had stepped away and would call us in 30 minutes to an hour. After an hour and a half, I did not receive a call so I called down and spoke to the manager on duty. I explained all the problems we had been having and she said she would get back to us. She assured me we were not in the wrong and that housekeeping should not have been knocking at our door that early. She called back and said that after talking to the Buffet, she would be glad to comp our breakfast for the next morning. I took it with my appreciation. I asked if she had talked to the other people we had been having issues with. She said she was still trying to get ahold of them. I never received another call back. The next morning we were woken up by housekeeping yelling in the hall again, this time at 8am. I had already put the Do Not Disturb sign up to prevent another incident. In our door, we had a statement of our bill for express checkout. It said that we were receiving a refund of $98. I figured the manager had comped one of our nights stay for all the trouble. It made me feel a lot better about our issues. I stopped at the front desk to confirm and the girl I talked to said we would be getting a refund. I asked her to have the manager process it right away so it was taken care of before we left town. She said she would. We went to breakfast and stopped back to get our receipt of the refund. The man who had checked us in was working again and pulled up our account. Apparently there was a glitch in the computer and we were not receiving a refund and were still being charged for the inedible dinner we had ordered 2 nights earlier. The manager consulted with the man on it so he could explain the glitch, but never bothered to come over herself. I expressed my discontent with the situation and how many issues we had had with our stay thus far and he never bothered to call the manager over or even offer condolences. He told us to have a good day and sent us on our way, even though we were clearly infuriated. I have never had such an awful experience at a hotel. We come to the Dells twice per year and made a point to come to this hotel. It was a very special occasion and I spent a lot of time planning and ensuring that my boyfriend would have a good experience on his 30th birthday. With the exception of our dinner at KBC, we had an absolutely awful experience. We will not be returning ever and I will be encouraging my friends and family members not to attend Chula Vista either.

08/01/13 | Link | Rating: 1.0
7. Marc P.
We are a family of four with two boys ages 3 & 4. We stayed here on Sunday and Monday night so it was not too crowded. Check in was quick with no wait and the person working was very nice. We stayed in building four which had 2 queens and a sofa sleeper. The room was clean and no complaints. We went to the indoor water park twice because it was a rainy and cold. We did use the lazy river, toddler area and the smaller slides. The kids enjoyed it. The arcade was pretty small but kept the kids busy.

15/06/10 | Link | Rating: 4.0
8. Miriam w.
We went as part of an athletic tournament and stayed in the hotel side of Chula Vista. The difference between the condo side and ours was like comparing low income housing to an upscale gated community. One light switch managed room lighting. One of the lights had a high pitched, headache causing hum that could not be fixed. Maintenance was able to connect one lamp so we did not have to sit in total darkness. We tried to microwave popcorn but alas it was a trailer park sized microwave which wcould not accommodate the bag. The coup de grat of the experience was the $50 "thank you" gift to use during our experience. We viewed it as a consolation to a horrible room experience ...but....oh NO, when we tried to use it at the overpriced buffet, we were told in fact that this was not a thanks but a "we want to make you sit through a sales pitch" I wanted to like the place but will never go back. It was like a super 8 hotel, only like paying for three rooms. Very sad. Oh and did I mention the water pressure, moaning vents, creaking pipes and heart attack causing heating fan? We knew this was going to be abust when we could not find parking, where to register, and two out of three keys did not work to let us into a very outdated old room. Blech!

04/03/13 | Link | Rating: 2.0
9. Kevin K.
We had never been to "the Dells," but were looking for a place to take the kids that had an indoor waterpark.  We found a special off-season/mid-week deal to Chula Vista.  The deal we found was a good one, and it was definitely worth it.  The pool wasn't too crowded and the rooms were in pretty good condition.  We were lucky enough to get a 2-room suite, which was very good with kids.  The only warning I would give are the many, many vending machines they have set up throughout to milk you of a dollar here and there.

14/06/10 | Link | Rating: 3.0
10. Bella D.
Great place to have a quick getaway for some hot springs, spa massage and some nearby skiing at Cascade. My galpal and I stopped here for a few days and loved our stay here. Sweet staff and comfortable stay here. Lots of families here so be prepared but still a great place to get away!!
So, plan your next quick inexpensive spa weekend trip here.xo Get your massage after you ski all day!!

30/11/08 | Link | Rating: 4.0
11. Amy G.
Stayed for an extended weekend (Friday-Sunday) in the "Condo" unit. Had 4 kids and 2 adults. Condo unit consisted of one bedroom with 2 queen sized beds, another bedroom that had a king sized bed and attached bathroom with shower. Main bathroom off the living room area had bathtub and shower. Sleeper sofa in living room also. Kitchen was spacious. Hot tub/whirlpool in the living room was odd. No walls for privacy. We were also on the ground floor (an important detail not mentioned when we were booking the condo 3 months prior to our stay-so this wasn't a last minute thing.  Despite the claim to be able to move to another room if the one provided wasn't adequate as the signage noted - this is not possible when they are "completely booked")  It was peak season so I was very concerned about the noise level on the main level both in the hallways and on the walkway outside. Amazingly it was quiet at night. Either very heavy wall insulation or we were very lucky. Had to request extra towels, washcloths (both days!) and pillows - it doesn't appear they take the number of guests into consideration when making reservations, other than to make sure they charge you for the waterpark wristbands. The necessities were appropriate for maybe a party of three - not a party of six. Beds were comfortable (a plus after a bruising day on the water slides) but pillows are the super soft kind-bring your own if you need a firm pillow.
The waterpark is nice for the age of the kids we had with us (6,7,10 & 11). However it was necessary to say something to some of the older kids/teenagers running around-they didn't care if they were trampling on my smaller kids even when I was standing right there next to them in line for a slide.  The lifeguards were quick to say something IF they saw anything going on - its just not possible for them to see everything. They do get an A for effort though.
The food is obnoxiously overpriced and bland. The waitstaff at Howler's would obviously prefer to be someplace other than their jobs if you go there in the evening and want a table.  The number of tables available is strategically limited so you are almost forced to go to the other side and just do the buffet (which looks like unappetizing congealed leftovers by 9 pm AND costs $21.95 for adults - because they advertise it as all you can eat crab legs - a smarmy gimmick to justify charging more).  We opted to wait for a table and endure the rude service.  It's disappointing when a resort takes advantage of its customers when it comes to food. It's a fact most people spend the majority of their time in the water park, then depending upon the hour it may no longer be convenient to get any kids cleaned up and changed and drive someplace to get a meal. If a resort is going to overcharge for food, then at least make decent food and employ people who want to have jobs. Or at the very least offer some type of room service - not "carry-out service" which consists of the buffet food..... "carried-out".  (seriously)
If you go during peak season, expect a line in order to check in if you arrive at your scheduled check in time. I suspect eventually they will find a way to offer express check in, but then charge extra for it.  You can express check out from your room which was a plus (no added charge for that convenience, thankfully).
If you are a fitness person, the fitness center is a room off the registration area for the condo guests. There is no door, no privacy, anyone can take a "wrong turn" and end up in there, including kids looking to mess around with free-weights. There is one treadmill and a few other cardio pieces. It almost appeared to be an after thought the resort added on. A mapped running trail around the resort grounds would be an added bonus.  I get that a lot of people may not want to exercise after being in a waterpark because just being in a water park could be considered exercise. Its just that all guests can't be cookie cutter copies. What works for one may not work for someone else. Put a little thought into the design.
The all inclusive deal is convenient (room + water park wrist bands). It works for a larger group. Lessons learned about the food and room ammenities. The kids overall had a great time which was the goal of the trip.

01/08/10 | Link | Rating: 2.0
12. Kevin V.
I stayed there over the weekend.  The water slides were decent inside and out.  However, I think when they put in a "beach" and a "wavepool" they did it so they can claim they have them at their resort.  The beach is simply some chairs in the sand and the wavepool is tiny and the waves are even tinier.  There is no large pool for people to swim in.  The closest one is by the front parking lot and is filled with people playing basketball in it.  I would not go to this resort again as I my expectations were high and not met.

26/07/12 | Link | Rating: 2.0
13. Sara S.
We stayed in a King Jr Suite.  The view of the river was great, but the rest of the room could use a really good, deep cleaning and some updating.  Our non-smoking room smelled of smoke.  The front desk put a restoration/deodorizer for our room and that seemed to solve the issue.  The fridge smelled of mildew.  Basically, the room was nothing spectacular, other than the view from the balcony.  
My biggest complaint is about transportation.  We traveled by train to the Dells.  While making my reservation I inquired about transportation from the resort to the Dells.  They assured me it wasn't necessary to rent a car.  They had shuttles that would transport us to and from the Dells and would be cheaper than a taxi.  During check-in the clerk was rude and told me they only shuttle guests on the grounds.  Later when I spoke to a Supervisor, she told they could offer that to us, but only if available and it would be unlikely since they had 3 weddings that w/end.  We felt ''stuck'' at the resort without easy access to the Dells.  If we would have known this ahead of time, we would have rented a car or stayed closer.  
The activites/info desk was not very helpful either.  Didn't know the hours/prices on Dells Boat tours, but were willing to call for us.  And when we inquired about the Fall Festival in town they had no info or guidance for us.  They didn't even have the number to the Vistor Info Center.  
The seafood Friday night buffet was good, as well as breakfast buffet.  Suggest using coupons to help lessen the cost.  Wished there was another option for breakfast other than the buffet or something over priced at the grab and go cafe.  The steak dinner we had at the Kaminski Steakhouse was FABULOUS, the best part of our stay!  And they offered great service as well!  Would definitely go back next time in the Dells.  
The waterpark was fun for the first hour or two, but then as adults we were over it.  Very loud and chilly once you were wet.  The outdoor whirlpool was nice and enjoyable on a cool evening.  
The last day we were there we had time to kill before our train ride.  There was nothing left to do at Chula and they would only give us a late check out of 1100 (even on a Monday), so we paid $20 bucks to get shuttled over to the Kalahari to pick up a rental car for the day.  But once we got there we were so impressed with the Kalahari, we skipped our rental car and spent our money at the Kalahari.  They were pleased to even store our luggage, even though we weren't guest!  We were disappointed we hadn't stayed there!
Overall, just oK.  Would onlyl go back to eat at the steakhouse.

15/10/12 | Link | Rating: 3.0
14. Terra L.
Love this place! Great food, good drinks and a fun water park. Came here last year with 8 people and had a GREAT time, so we got 16 people for this years trip. The restaurant mgr. Tom initially gave us a hard time about our party sitting at 4 tables pushed together, but eventually accommodated us. I assure you our waitress/bartender was thankful we were accommodated because we were 16 great tippers! If this resort can accommodate my even larger group for next year, we will definatley be back. Ps.. Tasha was a good waitress, if you want quick service- request her. And thank you to Tom, if it wasn't for your change of heart...I would have to change the rating and resort.

19/01/11 | Link | Rating: 5.0
15. Stephanie C.
I stayed at Chula Vista resort with some friends this past weekend to enjoy a relaxing, spa-filled weekend.  I wish I had bothered to read some reviews first!  Initially, we were somewhat impressed upon check-in when we were told we were getting a $50 voucher good for any restaurant, bar or spa service at Chula Vista.  However, at no time was it told to us that we would be required to attend a timeshare presentation in order to redeem this voucher, we found this out the hard way later on when we tried to redeem the coupon after dinner.  We were told it was no good.  When we complained to the front desk that we never would have eaten at the horrific buffet had we known the voucher was no good, we were pretty much told tough luck.  

The biggest reason I am now writing this review is because of our horrible experience we had at Spa Del Sol!!!  Ladies, don't bother!!!  The woman who works the front desk named Maureen was rude, lazy and hates her job and takes it out on the guests.  We were never greeted upon entering the spa, in fact, Maureen continued to munch away on her pretzels and read her computer screen until we asked her if we could check in.  She never offered us anything to drink, never told us where to go for robes, towels or change and never explained where the "hot springs" were.  We had to ask her all these questions, and when we did, she would huff and act like we were putting her out.  After finally figuring things out for ourselves, we decided to check out the "hot springs".  Unless the definition of hot springs now means dirty hot tub, I don't think Chula Vista knows what hot springs are!  My maggase was good, however, the rest of the experience was so ridiculous, I couldn't relax.  Maybe it's just me, but if I'm going to pay $65 for a 25 minute massage, I expect to be treated with a high degree of customer service.  This spa failed miserably.

11/11/12 | Link | Rating: 1.0
16. Jordan M.
I have been to Chula Vista several times for work conferences. Each time I do, it goes downhill a little more. I can deal with hotel rooms that may be a bit out of date, cosmetically, as long as they are clean and in good repair. That is not the case at Chula Vista. Upon entering the room, the musty smell hits you first. Then you look around. You can tell quite easily that vacuuming is done in the high traffic areas only, because of the dirt along the edges and in the corners of the room. There was hair on the bathroom floor and on the shower walls, and the sink was clogged. The latch on the screen door to the little outdoor deck was broken, as was one of my lamps. The mechanism that holds the light bulb was literally hanging by a wire. There were dark spots of "whatever" all over the walls, and stains on the carpet, bedspreads and sheets. If the air conditioner or heat kick on during the night, prepare to be awakened. It's loud!  I spoke with several others in our group, all of whom had similar complaints. The conference center is fairly decent with ample restrooms for large groups. We ate our meals at their buffet. It was OK, but nothing special. Cell reception there is terrible, and it always has been. I thought maybe it was just me, so I asked several people in my group. Every person I spoke with had difficulty with their smartphones in some way or another, during the entire stay. They were either unable to make and receive calls (they got the "emergency calling only" message on their displays), or they were unable to access the internet or check email. We determined it had to be something with the resort, since at least 3 different cell companies were represented in our group (AT&T, T-Mobile and Verizon). I go to Chula Vista for work because I have to; I would never choose to go there on my own.

23/05/13 | Link | Rating: 2.0
17. Jason W.
We've been going there for a few years now and have a blast. The kids love it. The rooms are nice, spacious and clean. My only complaint would be for security to keep the kids out of the outside hot pool like the sign says as well as keeping it open later.

It was much better when they had two indoor water parks. One was tucked away in back and most people didn't know it existed. It was always quiet and we'd have it to ourselves.

23/11/09 | Link | Rating: 5.0
18. Inigo M.
The rental condos smell exactly like the patrons who come here-- an enticing aroma of chlorine and sweat. There's a small wave pool to whet your water appetite before hitting the indoor + outdoor water park next door.

Water park amenities = fun for the kids but get boring rather quickly for grownups. There's a slight line for the tube slides, especially the red one. The slides themselves may trigger Twin Peaks dream sequence flashbacks.

Parking's a pain at peak periods, but the huge lot's a veritable ghost town when the corn-fed crowd's all up and gone back home.

11/09/09 | Link | Rating: 3.0
19. Chris W.
Aside from the Polynesian this is the other really NICE hotel I've stayed at in the Dells and had a GREAT experience.

If you're looking for a little bit more grown up experience OR if you still want a great family place to stay, Chula Vista embodies both scenarios. They have a spa, a golf course, and an indoor and outdoor water park. If you're visiting during the winter it's a really great place to be able to relax on site and then venture out for shows in the area. All year long specials are available so look out for them while you're shopping around for a hotel!

Outdoor waterpark: Visiting the Dells during the summer? They have great slides and a really cute idea that you can reserve a little tent thing for yourself where you get a TV, furniture, a ceiling fan and a personal attendant. That's pretty awesome if you ask me.

Indoor waterpark: It's new for the hotel and is Mayan themed. and what makes it REALLY awesome? THEY HAVE A LAZY RIVER!!!!  Well, it's more of an "adventure river" but I LOVE those things. They have more intricate slides and rides inside and a lilly pad bridge with a net overhead for people to cross. That's a great kid activity and if you try it you'll see how hard it is.

Lastly, service: Always very helpful and willing to accommodate your needs, if there's a problem with your room they're helpful switching you somewhere else. I would highly recommend a visit to the Chula.

29/04/09 | Link | Rating: 4.0
20. Ray R.
Fun place to stay. Water parks are good for the kids.

Food is not that great.

30/06/09 | Link | Rating: 4.0
21. P O.
We first started going to Chula Vista years ago before the wonderful renovations and additions.  It had been about four years since our last visit and we decided to go for Spring Break this year (March 2012).  
I guess we've outgrown it since our children are older teens now.  I still love the condos, they are starting to show some wear but are nice and convenient for larger families.  I prefer to chill at a wave pool since I don't really do much at a waterpark and there isn't one here during the cooler season.  The kids also felt that the indoor waterpark just didn't have as much as some of the other places we've tried in the dells.  You can also tell that come amenities and perks aren't the same anymore but that may just be a sign of the times.
You'll always appreciate your first love but I think we're going to move on.  Don't get me wrong, its not bad, it just isn't right for us anymore.

18/03/12 | Link | Rating: 3.0
22. Don S.
Great place for a two year old. Golf villa was nice and affordable. They only allowed about 5 innertubes on the lazy river, that made no sense. Otherwise it was great

14/04/12 | Link | Rating: 4.0
23. Rachel G.
I would give this 3.5 but will go with 3 stars. I went with my husband and 3 children ages 4,6 and 10. My kids had a very enjoyable time. The water park isn't huge but it is fun. I would agree with other reviewers that it is a better place for younger kids. I would say that teenagers would get bored quickly room we had was one we got from a condo owner. It was a very nice room and everything was clean.

The reason for the 3 stars is due to the service and wait time at the front desk. Again like many reviewers have stated, be prepared to wait. I was told that the room would most likely be ready earlier. So I tried checking in at 1:30 and waited for a good 25 min. Unfortunately it was not ready so I was told to call later to find out if the room was ready. I was also advised that since I preregistered I could go to the desk on the left so I wouldn't have to wait in line. Well I called at around 3:00 and the room was not ready. The room was not ready until the the actual check in time of 4:00pm. They should have just been honest with me from the beginning and just tell me that it would be ready at the check in time. I almost had the feeling that they tell their patrons that you are likely to check in early just to get customers in. When I went back at 4:00 there was a line to the left where you supposedly can get checked in quicker since I was preregistered. Well that was about a 35 minute wait. Their were other customers in line visibly upset that they were told we could just get our room keys quickly at this line. That was baloney! So would I come back here again? I think I would. Next time I will just check in at 4:00 and save the hassle of waiting two times in line for no reason!

27/09/11 | Link | Rating: 3.0
24. Justin W.
$199 for two people, two nights, free food, free drinks, and passes to the waterpark!  You can't beat that, we will be back again for the great escape package!

23/12/11 | Link | Rating: 5.0
25. Jen N.
This review is for the spa only, I didn't experience the resort itself.

A group of us goes to the Dells every year. We usually stay at the Kalahari resort and haven't been too impressed with their spa so we tried out Spa del Sol at Chula Vista resort.

They appeared to be overbooked, and right from the start, ti wasn't very welcoming. They directed us to sit in btheir "Hot Springs," an oversized hot tub, surrounded by black chain link. Their site boasts an "adult" environment. There were lots of kids hanging around - and some teenage boys ogling the women in the tub from a balcony.

The only real sitting area was in the lobby where cell phones rang and one client brought in her two kids to wait for during her appointment.

The service I received was adequate. The service a friend received was not even close to the signature service she had signed up for.

Afterward, a glass broke in the lobby and all the employees stared at eachither until one employee said "That is why we shouldn't have glass in here." Their "champagne" tasted like dishwater.

All in all it was the least relaxing spa experience I've ever had. It was clearly over capacity and a little white-trashy. For the money they charged, I would expect a little more privacy and a quieter and completely adult atmosphere. The services and amenities should at least resemble their web/brochure descriptions.

We laughed all the way back to our hotel about it and won't be booking there again. Ever.

10/04/10 | Link | Rating: 1.0
26. Gary H.
Got a great room and it is surprisingly quiet for a family water resort. Grounds are beautiful and property is close enough, yet far enough, from the carnival feel of the Dells. Only complaint is that the front desk service is slo-o-o-o-o-o-ow.

20/06/13 | Link | Rating: 4.0
27. Brandy B.
NEVER EAT AT THEIR "Fresh Market" buffet! The WORST service n available choices We've ever experienced!! Just WOW!! $50+ for a few slices of paper thin pizza for us, french fries, barely edible burnt batter fried chicken(?) KERNALS, and government spaghetti o's for the girls! Don't think so. Then when we complained...another WOW!!!! The server wasn't bad. Felt sorry for her and tipped her heavily...it was the male lead "host" that was a complete incompetent jerk who should be fired!!!! Tall, thin, brunette...can't remember the name unfortunately. The bartender was the only redeemer who comped us finally.  Never Ever Ever Ever again!!!!!

09/11/11 | Link | Rating: 1.0
28. Penny S.
Everyone starts out with five stars in my mind.

For one thing, get the all-inclusive. Especially in January when the deals are fantastic - they basically give you the all-inclusive for free because January is apparently a slow time. We booked in December and when we went on the website and saw the deal was being offered for the dates we'd be there in January, they were very cool about transferring the deal over to us.

When we arrived, they checked us in quickly and nicely. We drove around the corner to our tower building where we went into the room before going downstairs to get our wristbands. The room was clean and standard, though there was a faint odor of smoke in the room and the hallway. I asked my boyfriend if he specified non-smoking and he said they didn't ask. We shrugged it off and went downstairs to get our wristbands at another registration area - which was a confusing mess of lines and little direction (minus one quarter star).

After the wristbands, we went back upstairs to don our suits and make a reservation for the buffet, as recommended in the in-room literature. Off we went to the indoor waterpark area which was just. so. cool. A lazy river, lots of waterslides, a water rollercoaster, a play area in the middle with a tipping bucket and smaller waterslides - oh, and a bar. We got ourselves some blender drinks (minus one quarter star for the slow service), sucked em down and got into the water.

They have a spa, shops, robes for rent (bring your own from home, $6 a day and have to be returned by 11 pm), a steakhouse (overpriced), and a pool-sized outdoor hot tub with cocktail service. You heard me. I've never had my hair freeze while the rest of me was toasty warm and a little drunk. Fabulous!

Minus half a star for the questionable housekeeping. They didn't clean our room beyond a quick vacuum, change of towels and make of bed. They didn't clear the garbage off the surfaces (half full cups of beer, empty Coke bottles, etc) and didn't replace the tissues. I'm a stickler for good housekeeping so I was pretty let down by this.

The buffet was good, but not great. The food was overcooked and not too delicious, but that didn't stop me from eating 48 pounds of snow crab legs in two nights. For the price, the all-inclusive part of that won out too. $25 a person for dinner, $12 for breakfast/lunch normally.

There's a bar on site with great tap beers (they have Goose Island 312 for some reason and New Glarus beers which we can't get here), and nice bartenders.

We will absolutely go back next January if we can do it, the deal was fantastic and made up for the little things that lacked. Here is my small to-do list for next time, and I recommend it for you too when you go:

1. bring your own robe, possibly even towels - the ones they have are tiny and thin.

2. bring lots of moisturizer and some cortaid. the chlorine plus the heat of the hot tub irritated our skin by the end of our time there.

3. they have hookups on the tvs to bring your own game system if you're into that sort of thing.

4. ask for a non-smoking room if that applies, though for some reason the smoking rooms have balconies. go figure.

5. advil. the knees of a woman in her 30's are not the knees she had at 15 years old, the last time she was at a waterpark - especially a waterpark that means climbing four flights of stairs to get to the taller slides.

21/01/08 | Link | Rating: 4.0
29. Swati B.
Just updating about the spa...
I had a group of 7 girls, and we were able to book our treatments for a saturday so that all the girls were there from 10-3.  The hot springs outside were amazing...Jennifer was fantastic...she helped set us up with all of our appointments, and Jen the girl at the front desk was awesome...she was super nice, friendly and made sure we were all accomodated well.
I got another facial and a bed of roses body wrap...the facial was great (not as good as last time but still fantastic!)..the wrap was relaxing...and my skin is super smooth.  My aesthetician was knowledgable and friendly.  My friends that got their massages and aromatherapy wraps also enjoyed their treatments!
They serve a Cranberry Fizz (cranberry and champagne) with some fruit which is perfect,  we did get a boxed lunch, but for the price i wouldn't say it was worth it..quite small.

17/01/11 | Link | Rating: 5.0
30. Sandra W.
The condominiums are FABULOUS !!!  It was great for my 4 children, my husband and I.  We were quite comfortable and the customer service was terrific!

The separate pools for little ones allow all to have fun.

18/08/12 | Link | Rating: 5.0
31. Mike F.
Enjoyable expensive stay. Recommend staying at a cheaper hotel and picking up some free water park  tickets.

24/09/12 | Link | Rating: 3.0
32. Dan F.
I visited Chula Vista in December, so I only used the indoor water park. This was an adults-only trip as well, so keep that in mind for this review.

I thought the waterpark was large and really well done. There was a cool tiki bar right next to the lazy river that served some nice drinks. They keep the water temperature not too cold or too warm, and the entire waterpark is kept at a nice hot temperature, feels like you are in Florida or something. The slides are fun, they range from roller coaster style to more kid-friendly. They even have one of those disco ones where you enter a large chamber and twirl around the inside before being flushed down.

They had a great outdoor hottub with fireplace that was amazing in the winter. It is VERY hot so you can really only stay in there maybe 15-20 minutes at a time before you need to get out and cool off. Free towels available everywhere for your use which was cool. You could take your beers and mixed drinks anywhere in the resort with you except in the pools in the waterpark.

The food was buffet, so you know what to expect. Nothing amazing but good value.

We used the all inclusive package which included free alcohol and food. GREAT value.

We had a suite with fireplace, and it had a fantastic view of the woods and frozen river beyond. I have to dock them points on the toiletries. They just plain suck. They had them coming from dispensers public restroom style. Bring your own shampoos and whatnot if you visit. Everything was nice and clean and the beds fairly comfortable. Loved the fireplace, it was easy to use and warm.

Overall this is a great resort with friendly service and good values if you come the right time of year. Everyone seemed like they were having a good time.

27/12/10 | Link | Rating: 4.0
33. Jinny A.
I stayed at Chula Vista while I was attending a conference, it is not the type of place I would normally choose to stay.
The worst part of my stay was the condition of the towels in my room, they all smelled like mildew.  It was like they where taken from rooms and thrown in a pile to dry and not washed before they where put back in the room.  While most of the staff was friendly I was frustrated when I complained about the towels in my room smelling like mildew and nothing was done about it.  
A lot of the waitstaff for our conference meals spoke English as a second language and when I would ask for something they would not understand what I wanted and would walk away.
I decided to have dinner at Howler's Sports bar and while the food was horrible the bar staff was so friendly and accommodating it offset my negative feelings about the food.
Since I was there to attend a conference and not on vacation I needed to access my work email.  The free wifi kept kicking me off and took much too long to load.  Even with the free wifi they asked you to create a user name and password to make signing in easier but I was never able to use that user name to log back in.  I did not want to pay for faster wifi if I could not log back into it.
For a family with children who want to use the water park I am sure this would be an OK choice but I expected more from the resort.

15/04/12 | Link | Rating: 2.0
34. Mark F.
We got free tickets from our hotel, so we gave it a try. While the out door park was small and left a lot to be desired, the kids loved the indoor park. It was big enough to please them and small enough to let them run free...kind of giving mom and I a chance to catch our breath.

26/06/12 | Link | Rating: 3.0
35. RJ D.
we didn't stay at this hotel, but we go to this water park each year with the free tickets our hotel gives us.  

it is not as big as other area waterparks, but it is nice.  the kids have a good time when we go here, and often are able to ride several of the slides without a really long wait time.  they enjoy the water roller coaster, which i tried last year, and thought that it was crazy fun.  

the lazy river is nice, but you pretty much have to elbow someone to get a raft.  there aren't that many of them, and people just sit in wait for one to float by.  another complaint is that once people get their rafts, they sort of take their time getting in, clogging up traffic, and causing some people to be run over by rafts.  

the outdoor park is relatively nice, and there are a lot of different slides to chose from.  the sand beach is kind of underwhelming and the wave pool left a little to be desired, especially in comparison to some of the larger water parks wave pools.  

the parking is free, which is another plus.  this makes the entire experience at chula vista free.  no one checks your bag either, so bringing in snacks or drinks is completely possible.  i have, in fact, done it, and saved myself a couple bucks.  there is a lot of outdoor seating, so it's nice to be able to sit your kids down and let them eat a little before going back to swim.  

the women's locker room is a little gross.  the floors are dirty and it was impossible to leave there feeling very clean.  

also, if you need towels, you will need to bring your own.  if you are not staying in the hotel, you have to pay $5 a towel.  no thanks!

29/07/12 | Link | Rating: 3.0
36. Becky M.
Here's what our criteria was when looking for a mini-family getaway for my husband and I and our twin toddlers.
1. Indoor water/pool CHECK
2. Condo/suite-17m olds go to bed early-we wanted to be able to stay up a bit later. A kitchen would be awesome. CHECK CHECK
3. Not too far-less than 4-5 hours CHECK
4. Not more than $200/night CHECK
5. Not cheesey, garish or hokey. Well 4/5 isn't bad! It's The Dells after all!

We got an elegant 2 bedroom condo-with two (faux) fireplaces, a full kitchen and big jacuzzi for about $170/night. Included water park passes, a free (actually yummy!) delivered pizza, $25 dining credit and 100 arcade tokens (which we donated to a happy little boy on the way out.)
The rest of the place was just ok. The tunnel taking you to the indoor water park (a MUST in freezing March) was so random. The resort seemed to have a southwest theme? but there were stuffed bears, elk, deer etc on the way. And video games galore. The water park itself was fine-our kids never left the tiny toddler area-but they loved the two mini slides, fountains and sprayers. I found the air cold and the water not very warm-our babies were shivering after a 1/2 hour.
I think it'd be a great, affordable place to take a mixed age family-they seem to have play areas to make every age group happy!

Tips-if going in winter-ask for a condo near the elevators/tunnel to the water park. We did and are soooo glad. It would've been a horribly long walk if we were at the far end of the condos. Also-avoid the breakfast buffet if you are vegetarian or like healthy, decent food. It wasn't that great.

06/04/11 | Link | Rating: 4.0
37. Jennifer M.
The room was nicely appointed. The rest of the resort I could do without. The water parks were over crowded and the food in the buffet and sports bar was awful. My room service food was undercooked and delivered incorrectly. Service in the dining room?? What service?? Our waiter disappeared for 20 minutes at a time.

My positives, the front desk staff and the maintenance man was great.

14/08/11 | Link | Rating: 1.0
38. Monica W.
Bed was horrible I'm in pain all week from sleeping in bed.  Can't access my voicemail when on property as their security apparently scrambles it.  Water park was neat. Buffet was over priced food was cold.  Kaminskis chop house was awesome

26/08/12 | Link | Rating: 2.0
39. Raven H.
Took my family of five here for a weekend getaway during the third week of August. My husband was pretty impressed so that's saying something! We have 2 teenagers and a little one. There was something for everybody to do. We had a golf view studio. The room was immaculate. The balcony was a Godsend for my husband who was WAY overdue for some r & r. Loved, loved, loved the kitchenette and the dishwasher! It is definitely off the beaten path. So much so that the cellphone reception is absolutely atrocious. Takes a good 10 minutes to get to downtown Dells and there is VERY little light at night coming down the road leading to the resort so drive carefully. There was a little bit of distance between our room and the waterparks on the property so we were grateful for the shuttles which ran literally every few minutes back and forth. A couple more dining options would be fantastic. A definite revisit is in order. Maybe next time we'll rent a condo and stay a little longer.

10/09/13 | Link | Rating: 4.0
40. Dan N.
I'll give three positives and three negatives.

POSITIVES
1. Location is nice.  It is about 2 miles off of the old Wisconsin Dells downtown, very secluded.
2. The indoor park is very cool.  This is my first time at an indoor waterpark and I was amazed at the amount of rides they could pack inside an enclosed area.
3. The grounds, particularly behind the hotel are very beautiful and overlook the river.

NEGATIVES
1. Check-in staff are useless.  Other than confirming your reservation they would not do anything to go above and beyond.  For example, we tried to check-in early.  We were told that are room would be ready early, so we asked for a phone call when it was ready.  The front desk staff was unwilling to call us when the room was ready and instead gave us a phone number to call.  My wife's response was that she was going to call that number every 5 minutes until they got the hint.
2. They will charge you $20 per day for a crib for your room.  A whole room will cost you about $150 a night, so a 15% add on fee for a crib is out of line.  Any Marriott or Holiday Inn has always provided a crib free of charge.  Charging $20 a night for a crib is unacceptable.
3. The bed side lights did not work in our room.

If they change their crib policy we will be back.  If they do not change the crib charge we will look to other resorts that are more family friendly.

15/07/11 | Link | Rating: 2.0
41. Jennie T.
Fun place to stay. My friends and I stayed at one of the lofts. There were 7 of us, and 3 queen-size beds (one of them was a bunk, with a twin on top, I think). The loft was nice but a little crowded. There wasn't a lot of room to move about with all the beds. The kitchen area had a little bit more room, but not nearly enough seats at the dining table. There were 5 seats, I believe.

The indoor waterpark area was nice. It was definitely family-oriented. My friends and I split up to go on different rides. I didn't really like the electric slide (not really sure what it's called) -- I thought the ride was way too bumpy, and as it was, we were all bruised up from skiing and snowboarding the day before.

This was my first waterpark experience, so I wasn't really sure what to expect. But I think I expected the waterpark to be a little more fun than it actually was -- my friends and supervisor kept telling me how much fun it'd be but it was "just okay" in my opinion.

21/01/10 | Link | Rating: 3.0
42. Alli W.
We stayed at Chula Vista for two nights over the New Years Eve holiday. It is outside of the center of the dells but it is a fairly easy drive. We had no problems checking in. The room was clean and we did not see any bed bugs, which I was extremely relieved about. The king suite had a small couch area and a patio. Clearly the last people smoked on the patio, and room smelled faintly of smoke as well. There was a beautiful wooded view from the patio and it was extremely quiet on our first night there. I was disappointed that there was no in-room safe. The bed was comfortable enough, however the pillows were horrendous and extremely uncomfortable. They were lumpy, hard and impossible to sleep on. Also the sheets were a bit scratchy.

We ate at two buffets at Market Fresh while there. The buffet was more Ponderosa quality than upscale Vegas, as was the clientele. My fiance liked the breakfast buffet with biscuits and gravy, made to order eggs and Belgian waffles. However, I got sick after eating at it. The dining room for breakfast was packed and loud. Kids were running all over the place and people were constantly banging into our chairs. Overall, the breakfast was run efficiently with enough people working to keep things humming along. We had a voucher for the dinner buffet, otherwise I would say it was extremely overpriced. We added on crab legs for $12/lb. Surprisingly they were not fishy, but not that fresh either. Our server was the same server from the morning and had been working all day. Although still attentive, he seemed worn out by 9 PM. There was a larger selection of item in the evening, and we had reserved a booth so there was no chair banging. I was disappointed that the made-to-order pasta bar had been turned into "take what they give you" pasta bar that evening because it was New Years. Alas, the best part of the evening buffet was I didn't get sick, but my fiance did.

The food at Howlers Sports bar was really bad pub food, with the exception of the wood-fired pizzas. Stick with those if you eat there.

Our second evening in the room was New Years Eve and it seemed a lot of people checked in just for the night. One such group had the adjoining room. They clearly thought they were actually in Vegas. They had a small child that ran from one door to another slamming them. This resulted in a man screaming at the child all night that there would be no water park for him. Clearly the kid was tired, but had reserved enough energy to escape the room and run up and down the halls knocking on people's doors. Still I felt sorry for the kid all couped up while his guardians mistakenly thought they were at a frat house keg party. Complete with puked on towels and bed sheets thrown in the hallway the next morning. There were many smokers around us. We knew this by the loud rumbling sound of the sliding patio doors. The cacophony of thundering doors was endless. All-in-all everyone around us was quiet by about 1 AM so not too bad for New Years Eve.

The indoor waterpark was a blast and the favorite part of our trip. Thankfully we brought our own towels because what they give you is a mere washcloth-sized, threadbare rag. The park does seem kind of small, but the rides were fun. We did a double tube for the Jungle ride and we ended up getting stuck in the "toilet bowl" part which resulted in us going down the second part backwards. It seemed a little dangerous, but the worst that happened was some water up the nose. After climbing many flights of stairs, the air gets really dry and hot at the top of the rides. So bring plenty of water. If you forget, they have a little bar that sells drinks. I can imagine that people with asthma may have problems with the air in the indoor waterpark as it seemed much heavier than any indoor pool. After a while our eyes started burning and we were ready to go. Exhausted, red-faced and ear-to-ear grins.

In order to receive our discounted room rate, we had to sit through the Club Preview. Our sales guy was new and awkwardly fumbled through most of it. They only have two options: ten and 20 year commitments. It seemed a bit pricey. I could see it perhaps paying off for a couple that travels a ton every year. But if you travel that much, you probably have higher expectations than a dated, low-amenity hotel like Chula Vista. I would say that the condos are the way to go. After touring them, our king suite seemed pathetic. We did not get to see the golf villas, but that is where I would stay in the summer as they are removed from the craziness of the resort proper by a giant parking lot.

Overall, Chula Vista Resort is average. I do not think the value is there if you pay full room rate prices. It seemed to me that there are not a whole lot of rules so in good Vegas style, anything goes. Just be prepared for that.

02/01/13 | Link | Rating: 3.0
43. Marinela M.
first weekend of spring break- my girl had state championship ,they won wanted to have some fun , had booked online go early to check the is the line from the front desk to the elevator that wouldn't move at all after 30 minutes I walked out to go home the girls were tired from 4 games they laid out in the floor seemed beyond desperation to wait 2 hours to check in for one night and leave at 10am  tomorrow morning ,
dont the staff know this to be prepare help people get their rooms and  go to the water park,
or let them get tickets for the water park and  get rooms later f they online already booked.

24/03/13 | Link | Rating: 2.0
44. Liz C.
We stayed here in 2008. It is a lovely resort, but I felt it was overpriced a tad.
We stayed in the cheapest room they had. Bed was comfy. Decent sized room.
The water park is probably better for families than couples. It was fun, but lots of children activities. It was also crowded.
Over all we did enjoy our stay, but we have found other places we like more.

27/03/13 | Link | Rating: 3.0
45. Cari A.
Honestly, I was a bit scared to book here. After reading the reviews on Yelp, Google and TripAdvisor I thought for sure I'd be walking into a total hole, but the draw of a kitchen and semi-privacy with a bunk bed upstairs, PLUS the few good reviews made me click that button.... and boy am I glad I did.  Other than getting a flat tire on the way to the resort, the trip was absolutely wonderful.  Only 4 hours (without tire issue) to get there, arrived at Chula Vista and was super impressed with the quick check in.  We stayed in a Studio Golf Loft Villa which had 1 1/2 floors... 2 Queen beds on main, plus bathroom, kitchen and eating area, and a balcony, then upstairs were a bunk bed with a twin on top/double on bottom and a TV/dresser.  I had packed food to utilize the kitchen as much as possible, and was thrilled by the full size refrigerator (ah the small things).  I had read that there weren't enough dishes, so I packed a few of my own, I only had to use my extra skillet and pot... It makes sense to me for a hotel to carry the necessities, like one skillet, one pot, one this and that.... I'd read a lot of reviews giving the impression it was bare bones, and that's just not true.  There were a ton of plates, silverware, cups etc.  Plus the dishwasher was fantastic.  I expected housekeeping to not make the beds (after reading online) but I hadn't clued in my boyfriend so he felt they hadn't showed up, until I explained they upcharge you for making beds (which seems ridiculous, but overall, why would that ruin someone's vacation?).   The towers do scare me, from what I've read (I personally did not check them out), so I'd be really apprehensive to book there (North/South), but gladly would return any day to stay in the Golf Loft Studio Villa.  

The waterpark was easy to get to by hopping in the car or calling the super quick shuttle and we were informed of the times they open and close by the check-in staff.  We got there late afternoon so hurriedly threw on our suits and checked it out.  I felt I knew what to expect with lines and such, but it really wasn't awful.  We did the outside waterpark the first eve, since we didn't have too much time and it was expected to rain the next day.  We went down the blue slide and the red racing type slide, and passed on the yellow super drop slide because I'm a big wuss and the skateboarding looking half pipe (wanting to save til the next day, which we never did).  It was a lot of fun, the kids, boyfriend and I were really happy.... and having a little tiki bar for a quick drink was an extra bonus I wasn't expecting.

The next morning, the kids and I went to the indoor waterpark and were there for at least a good 3 hours.  It was SO MUCH FUN.  I've stayed at a couple waterpark hotels before, and those little center jungle gym water things with the buckets that spill over a ton of water have always been just for kids, but the addition of access to slides on the jungle gym had me crawling up there quite a few times.  Lazy river was a ton of fun with the "rapids" that come and go, and the slides were a BLAST!  The only one I never did was the Red one that was supposedly completely dark, because that freaks me out!  We did every slide over and over (except for the red one).  The "toilet bowl" ride was by far the BEST, and a HUGE hit with the family.  The Flyin' Mayan super quick car ride was fun, BUT a total back killer on myself and my boyfriend.  Beware, it's just quick and jerky... Great for kids.  It wasn't til after a Ducks ride in the afternoon followed by dinner in our room (where I set the fire alarm off - oops), did I find the hot tub inside and another pool area with basketball hoops (also inside waterpark).  It was funny to me that I had spent hours there and was finding new stuff.  Enjoyed an evening cocktail at the inside tiki bar while the kids slid to their heart's content.

The next morning before we left, the kids continued on their slide rampage for a solid hour.  First thing in the am, there was absolutely no wait for any of the tubes.  On the afternoon of our second day, you did have to wait in a line, but really it was a nice break from the adrenaline rush of the slide and the 5 stories of climbing.  I could see how it could get annoying on super busy weekends, but I just choose to go vacationing in tourist trap spots in times that I think will be the least busy.  We went Wednesday - Friday August 15 - 17, 2012 and it was honestly such a great much-needed stress reliever of a trip.

03/09/12 | Link | Rating: 5.0
46. Burt B.
NOT the place to be!

To frame this in context, my family recently visited during Spring break, and checked in on Sunday, March 24. 2013 Here's how the events unfolded:

- Hotel - especially front desk - was not prepared for the check in. We waited 1-1/2 hours to check in. Horrible. NEVER experienced that in my life. Many upset people.

- When we finally got in the room, we noticed wear and tear in the room which we reported. Sleeper couch arm, looked leather, but was ripped up pretty bad. Bathroom sink stopper nob was broken off, same for the jacuzzi tub cold handle. And while I understand the high cost of lotions, soaps, bath gels, and other typical hotel amenties these days, I was not prepared for a nice looking bathroom to have soap and lotion dispensers near the sink, and shampoo and shower gel in the shower (what, no conditioner??). Not a good first impression.

- We then needed to get online, trying to connect with wi-fi in the room. Didn't work, couldn't get an answer at the front desk because they were still checking in 200+ people. Two hours later, after dinner, we inquired, got the following answer "...make sure your airplane mode is turned ON to get wireless." I travel too much to know, that when airplane mode is on, it cuts off the wireless. I use to work hotel front staff, and am in the hospitality industry now - that to me is a training issue. If you don't know the answer for sure, the better route is to admit you don't know, but you'll get the answer and call me back. I had my wife (who made the call) inform the representative never to offer that solution again, as it cuts off wi-fi.

- After all this, we decide let's eat, we did have a bright moment eating at Howler's. Great sympathetic waitress, BUT, we got a booth at 6:40 pm, and were told there are no more food orders for 20 minutes. So, we ordered drinks and dragged out 20 minutes trying to find a slimmer of hope that our choice to stay here was worth it. Thank God the waitress and staff were great and accommodating. Otherwise we would have cut our losses and looked elsewhere to stay.

- I did go back after all these aforementioned Sunday arrival events to talk to the front office manager who completely understood, explained how the check in was a disaster (late c/o, rooms not ready, etc.). All said and done, the manage Andrew comped one breakfast for all five of us - a $65 value. That was great customer service - he totally listened and got it.

- To make our kids happy, we ask a worker where the arcade game room is, we were told the games were in the hallway that lead up to waterpark. Never told there was a BIG arcade room right where you check in for waterpark access (we hadn't been that way yet). Only to find out the next day when my son and I went to check into the waterpark, that the arcade room did in fact exist. Again, training issue here. If you don't know - don't give me just any answer.

- Indoor water park - overcrowded! Too much happened there, I can't give all the details, not enough space or time. But from not enough seats, to towels out, to go to the bar for drinks to wait 15 minutes

- Tuesday night my family wanted to experience their restaurant Big Moe's. We called there to ask a few questions, no answer, no information on the answering message either to say they were closed. Only that they open at "...11:30 am daily." So, we call the guest services line. I ask what time dinner starts, I'm told 4:30 pm, and if we'd like, the shuttle can take us there. So we take her up on the kind offer (again,a shimmer of hope that finally something will go right.) Not so! We meet up with a bellperson at the front, who asked us kindly if we needed help or directions anywhere. We told him our plans and waiting for the shuttle at the entrance (which by the way, around 5pm Tuesday, March 26th, was then blocked by four large buses with many students about to check in). So, we try keeping an eye out as to not miss the shuttle, and the kind bellperson gives us the news that Big Moe's is closed on Mondays/Tuesdays. GREAT news for us! Couldn't believe it, that information was not on the information card in the room, nor on the message on Big Moe's answering line, and certainly not with the person that answered the guest services line and ordered the shuttle for us. Again, training. Maybe the person was new - but still - if you don't know - ask. I would have respected that more. So, the bellperson offered up other suggestions, we didn't want to spend $200 in their steakhouse (given our experience thus far), so we opted to go get steaks in downtown.

Overall, my guess is they probably do very well in summer - with golf and all the outside pools being open - no matterwhat. But for me and my family, we won't be back. I could not recommend Chula Vista in Wisconsin Dells to anyone - and I won't.

04/04/13 | Link | Rating: 1.0
47. Tony P.
I realized that there was nothing on this vacation club let on Yelp. I wanted to make sure people knew what they were about.

I even don't know where to start on these guys. First of all don't waste your precious vacation time listening to these scam artists. My wife and I fell for their scam and had to fight hard to get our money back. Here is a breakdown of how everything went.

My wife and I attended The Club presentation. Our salesperson name was Greg . Dennis was the financial person that showed us the prices of the different plans. We were hesitant about joining the club, but were pressured into it. They promised our dream vacation for $400 and showed us the savings that members received over the next 20 years and it seemed like a good deal, but they insisted that we had to sign up today because the deal was only good for today. We were then welcomed to "The Family" after we signed the paperwork for a 20 year vacation club valued at $5300.

After sleeping on it, there were a few questions that I had. I had questions about the bonus weeks and also about the maximum that we would pay for them. During the presentation they kept mentioning that we would never pay more than $199 - $799 for a week vacation. None of this was in the contract. I went back downstairs to see if they could answer my concerns. I first talked to the head manager. I informed him that the 3 bonus weeks were not in the contract and that Greg and Dennis kept telling us that we would never pay more than $799. He then said that it was in the books that we had. He looked through the books and couldn't find it. He said that he was little rusty on the books and would have somebody else take a look.

Another salesman came over to help me. He was a younger gentleman; I told him that I had concerns about the price going up. I said that the way that Greg and Dennis portrayed it, we were locked in at those prices. He said that I was wrong and everything goes up in price due to inflation and also said that "It wasn't his problem". That was not the way Greg made it sound. He then said the prices have never been over $799 in the past 4 years. I asked him for proof and he said that he didn't have any. He was very rude and didn't treat like a member of "The Family." He walked away because he could see that I was getting more upset with his answers. I finally decided that I had enough decided that I didn't want to waste my vacation time arguing about this. I wanted to spend time with the family and not being stressed.

When I got home from vacation, I was able to create an account on Trading places and look at the website. This was the website that they said was password protected for "Member only". I was then able to pick two vacations and reserve them without being a member. I looked at the website policies and rule#1 stated that you DO NOT NEED TO BE A MEMBER to book the hot deals. So what the heck did we pay for?

I called The Club 3 days after we signed to cancel my membership and spoke to Dennis. I told him that I wanted out of the contract. I told him that I was able to book a vacation without paying for membership.  He told me that there was nothing he could do because we signed the contract. He was rude and told me that he had no boss that I could talk to.

I sent a certified letter the next day telling them to cancel my membership and I also filed a dispute with my credit card.

Karolyn the manager called me back. Karolyn was very nice and was stuck in a rock and a hard place. She represented the hotel and not "The Club." She said that since this was a legal contract that there was nothing that she could do. I informed her that I already called the Wisconsin Attorney General (Thanks to my Dad), they informed me that "The Club" had 4 complaints already. I also told her that I disputed the charge with my credit card. She was caught by surprise that I did this. I also told her that I was willing to take this to the newspapers and show how much of a scam this club is. She said that she would call me back. 30 minutes later she said that we would get a refund.

Here some of the facts that I learned:
1) 4 Complaints filed against them with the Wisconsin Attorney General Office. You can verify by calling them at:
DATCP (Department of Agriculture, Trade & Consumer Protection) (608) 224-4953. There will be 5 when they receive mine.

2) Look at tradingplaces.com to get the same hot deals they promised. There are some deals on here

3)The salesmen at The Club use high pressure to get you to sign and can be big bullies. Plus they tell very cheesy jokes.

4) Don't be ashamed if you felt scammed by them. It happens to the best of us. Just make sure you keep very detailed notes, this helped me tremendously. It's what you do afterward that counts.

If you would like more information on what happened, please pm me

04/09/11 | Link | Rating: 1.0
48. Tom K.
Took my kid back to our hotel room from the waterpark on Saturday night.
Almost no hot water in the bathroom at 9 p.m. Bath water was not even lukewarm.
Now my kid has a cold.
Thanks Chula Vista

19/03/13 | Link | Rating: 2.0
49. Elman S.
Hotel rooms are a bit pricey and place is crowded but otherwise it is a fine hotel. The best impression is the waterpark, much better than the one at Kalahari Resort. The slides are breathtaking, there is a good variety of things to do for all ages, people having great fun, smiles and laughs are everywhere. Loved this place.

The rooms are spacious, breakfast is nice, dinner was all right. They have own show with a magician that we did not manage to see. There are free DVDs to rent on each guests floor, we took one but it did not work.

A friend of mine reported a minor problem and they upgraded him to a deluxe room with the jacuzzi, how cool is that?

Chula Vista sends me regular updates via email, and I think I will go there again, at least for the water park.

02/04/12 | Link | Rating: 4.0
50. William B.
It was winter break and we were taking the family to visit family in St.Paul.  Decided to make a one nite layover in the Dells for some fun & relaxation over break for the kids.  We do try to get to the Dells occasionally, been about once a year.  We usually go for the place with the most to offer for the best price, and we have always ended up at the same place, Wilderness/GlacierCanyon.
So, after comparing prices, we were surprised to find that Chula Vista actually had prices to match Wilderness.  While Chula doesn't have quite the waterpark offerings as Wilderness, 1 indoor vs. 3, respectively, since we were only looking for one nite and didn't need all the waterpark options, we decided to change it up and try Chula Vista.
Easy check-in.  room was available early.  Got in and to the water park quickly.  Nice waterpark.  In the winter, be warned about walking past doors that lead to the outside, especially the one that leads to the concession stand- very frigid breeze coming into the waterpark.
One of their indoor waterpark feature attractions, the Flyan Myan ("the country's fastest indoor water coaster"), was not open, so bummer there.  But everything else seemed open.
Chula Vista is a little off the beaten path, which can be more relaxing & welcoming.
We would most likely consider Chula Vista again, even for a multiple nite stay, IF the prices stay comparable to Wilderness.
Also, beware their disclaimer "Seasonal hours & attractions in effect midweek during off peak season."

14/01/13 | Link | Rating: 4.0
51. Erika S.
Me, my mother, my son, and his friend (both 8 year olds) visited the resort for the 4th of July weekend. We have no real complaints. The room was adequate, there was plenty to do arranging from the indoor and outdoor waterparks, the wave pool, arcade, and the childrens activities for the holiday weekend. We stayed three nights and still could have stayed an extra couple of days without being bored. The fireworkds display was completely wonderful, and if we come back to Chula Vista, it will be during the 4th of July weekend. We traveled via Amtrak, and the resort offered free shuttle to and from, which was prompt both ways. Also there is complimentary shuttle service to go anywhere really in the Dells. If you are looking for a super posh and 35 million acre waterpark, don't stay here. But if you have small children who can easily be overwhelmed, looking for a clean, colorful, and adequate hotel, stay here. There were zillions of lifeguards patroling both waterparks. Most of the staff were friendly and helpful. The only items that caused slight frowns was the long line for the breakfast buffet, limited restaurant options, and wifi is a little shotty.

08/07/14 | Link | Rating: 4.0
52. Nicklaus U.
Great resort. No problems checking due to I'm a dream trip member.  I will stay here again. We stayed in the Golf Villas and the room was perfect for my family of 5. The only thing that sucks is the resort is out of the way and you have to go thru downtown to get to most places........

27/06/12 | Link | Rating: 4.0
53. Jaime J.
Our kids ages, 9, 7 and 4 had a great time at the water park. Their parents did too. They had a few wilder slides, which were great. I love the blue and orange slide. So much fun. The water roller coaster is a blast. The wave pool was so much fun. I also loved the kiddie slide area and the lazy river. My kids really enjoyed this. You do not need a tube and there is a wave pool area in the lazy river which makes it so much fun. The kiddos played and mom and dad could have a drink and watch them from a safe distance. This was great! It was not difficult to walk from our hotel room to the waterpark. Very similar walk that you get in other parks.

06/07/13 | Link | Rating: 4.0
54. Lauren S.
I'm not a big fan of negative reviews, but I unfortunately felt like it was necessary in this case as I have not heard from Chula Vista through two emails and a private message through their website.

We came in early January (during the beginning of the freezing days) for a snowboarding/Dells trip. The first night six of us stayed in the Villa, and the second night my boyfriend and I stayed in a private room in the hotel section. Our first issue was very minor. At 8:30-9PM after a long day snowboarding, we were looking forward to the hot tub to soak our tired muscles. My boyfriend called to ask where the hot tub was and the hours. It was in the adjacent villa so we all ran over in the freezing weather only to get to the hot tub (it was on and bubbling) but had a deadlock on the fence outside so we could not get in. We went back to our room, and my boyfriend called to say it was locked. The same receptionist who first answered said, "oh yeah I think we closed early." That would've been nice to know before we ran through the freezing cold, particularly because we spoke with her before we left.

The next day we stayed in the hotel. We woke up on our final morning, and as we were getting ready, the power went out. We were planning to hit the water park before heading out. The power stayed out for quite some time so we just decided to pack up to leave. As I was brushing my teeth, I turned on our faucet. No water. I'm guessing the pipes froze as it was -22 at that point. At that point we knew the water park was useless as was any breakfast restaurant in the hotel. The line in the lobby was way out the door so we just left assuming if we sent a follow up email we would hear from Chula Vista. The frustrating part is that part of the room price includes water park passes, and we could not use them due to the water/power going out. And therefore, we did not get what we paid for.

I understand the hotel could not expect the power to go out or the pipes to freeze, and I absolutely understand that they were probably under a ton of stress, but an email a few days later saying, "We're sorry!" would be sufficient. Since they have not addressed our concerns privately (after several attempts), I came to Yelp.

To end, I'll give a couple positives:

The golf Villa was large, clean, and updated. It was just what we needed for the night.

The steakhouse was a pleasant surprise- loved both my boyfriends steak and my salmon. The server was wonderful. It was the most relaxing part of the trip.

22/02/14 | Link | Rating: 2.0
55. Jen F.
I had gotten some giftcards for my birthday, so my husband and I spent one night here. It was not very busy or crowded, since it was a Monday night.

The Good:
Location of the resort is nice, and the spa was pretty good. We both got massages--decent for a resort--3 out of 5 stars. Spa staff was very friendly and accommodating.

The Bad:
Dining options here were horrible. Buffet was limited, gross, and way overpriced. Sports bar had very few options: deep fried, covered in cheese, or both. Service was slow. Steakhouse was also overpriced. I wouldn't recommend eating there, but we did find there was a good wine and cocktail selection and nice quiet bar.

The Ugly:
"Hot Springs" hot tub was filthy, with rings of grime and mildew/mold. Outdoor fireplace was covered in cigarette butts. Too many loud, aggressive, drunk people.

22/02/12 | Link | Rating: 1.0
56. Franklin D.
Stop me if you've heard this one before. Two adults and two kids drive up from Chicagoland to get out of the house for a while and go on some water slides.

Did the "inclusive" package that came with meals at the snack bar & buffet, plus "rail" or "well" drinks from the Howler's sports bar and pool bar. The "all you can overeat" buffet was where we wound up eating most of our meals. nice because we did not have leave the resort for meals. Agree that some of the food was overcooked or maybe left out too long on the steam tables. It was kind of fun watching all these people dressed in camouflage and neon-orange gear with Packers hats shouting about how many crab legs they were going to eat. Seriously, like multiple groups of them dads, moms, kids, camo-babies... so full of win.

The room we got was pretty sweet. Western-themed with covered wagon beds for the kids that they loved, giant bear skin tee-pee wig wam thingy that went over the queen bed in the other room. I'm usually not one for cracking blinds and letting the sun in, but they put a freakin' totem pole outside our window for crying out loud. How can you not want to see that? Fantastic kitschy-strange American Indian paintings and decorations. Hot tub in the middle of the main room...whatever, it worked great and we messed up the whole place splashing water around. Absolutely no problems with the cleaning staff noted by a couple other yelpers. In fact we asked our cleaner to stop making beds that we were just going to mess up again so we could get back to the business of splashing water across the wall-height mirrors. Left her some cash under one of the Hiawatha book-ends, hopefully that helped.

Serious man-drama goin' down over at the sports bar, what with Favre and the Vikings playing the Eagles on a Monday night. All four of us sat up at the bar and munched on smokin hot cheese curds like we owned the place and nobody said a word. Excellent people watching, full house with more packer hats and hunting apparel.

Plenty of arcade games sprinkled through the hallways that connect the various buildings (aka "towers") and a "chucky cheese" style arcade next to the water park proper. They had "dance dance revolution super nova", "time crisis", "time crisis 2", "galaga/ms. pac man" in one stand up cabinet in the snack bar area, and one of them thar new fangled guitar hero machines. Most of the rest of it was the "chucky cheese" style like skee ball and strange games that spit out "tickets" to hook the kids. Whatever, we played them all anyway and had a blast.... something like $80 on tokens over a couple days... ugh. Hundreds of tickets traded back in for plastic army men and rubber-band powered airplanes to get us one step closer to global domination.

Wifey went to the spa and got the rub down from some giant dude named Ivan... that was another hondo. She came out of there floating. Also we forgot to bring swim shoes... another $40 or so on flip-flops. Overall not a cheap trip.

We went on all the water slides multiple times. After about 7pm the place really cleared out so you could go on the slides over and over with no waiting as long as you had the strength to keep climbing the huge staircases. Avoided the always-crowded hot tub due to the odd tinge of the water and the strange build up of foam.

So that's what happened. Now back to the grind for us.

29/12/10 | Link | Rating: 4.0
57. Ella K.
We stayed at Chula in late August. We chose this hotel due to the great deal we got through groupon. This was the first time we have taken my daughter to the dells. She was 10 years old. She loved the park a lot. The roller coaster was not operating so that was unfortunate. My husband and daughter really enjoyed all the other rides. They were not too scary for a first timer yet still exciting enough for my husband. The buffet restaurant was not very good and we wouldn't eat there again. Overall we would probably stay at this hotel again if we got another great deal.

14/02/14 | Link | Rating: 4.0
58. Andy L.
Overall good experience.  

Room:
We have a 3 1/2 year old and an 11 month old, so we needed a private bedroom where the kids could sleep and my wife and I could still hang out after the kids went to bed.  We stayed in the 2 BR condo...beautiful room with tons of space.  We were the first room from the elevator that takes you to the underground tunnel that goes to the water park.  While it was nice to have almost no walk to the elevator,  we were right next to the stairwell which was LOUD with all of the excited kids running down the stairs.

Water Park (Indoor Only):
The water park was great for my kids.  We spent almost the entire time in the toddler area.  This was by far the warmest water in the whole place (I don't want to think about why) and there were plenty of parents just lounging and watching their kids play.  There are two small slides and some other water features.  Max depth is 1 1/2-2 feet.  There was a playground area which was fun too.  It was geared towards ages 5-12 about.  My toddler still enjoyed it.  Note: for some reason, the water was way warmer in the morning than the evening in the playground.  There were a few slides that my wife and I took turns watching the kids so the other could go on them...the tube slides were good.  Lazy river was just average.  If you have older kids (12+), they might get bored with just the indoor water park.  They have free towels for hotel guests, which was nice.  One BIG con for the water park was the locker room area.  For an indoor water park that size with a lot of non-resort guests, it was very small.  For showers, there is a square room with like 6 shower heads and one private handicap stall.  The changing area consists of 3 benches that are about 4-5 feet long each.

I would definitely stay here again.  I would probably request to be close to the elevator again, but not in the first 1 or 2 rooms.  The outdoor area looks pretty cool...maybe we'll come back in the summer to check it out.

24/03/14 | Link | Rating: 4.0
59. Katie S.
My boyfriend and I attempted to hang out here for a day seeing that this used to be his favorite resort when he was younger. Even in February the indoor water park was jam-packed... We went into the little food area and ordered bloody Mary's and they were the absolute worst that we have ever had. Super thick and it didn't even taste like she put any vodka in them... We tried to see if the woman would swap us out for a couple of beers (obviously a few dollars cheaper than the drinks) and she wouldn't do it... We then went to the tropical bar near the lazy river to order bloodys and the woman there put her disgusting, stringy hair up into a clip with her hands and then proceeded to serve us.... I definitely did not want her putting my pickle and fixings in my drink with her dirty hands so we ordered beers... After we were done with our beers we were going to do the lazy river. We dipped our toes into the water and it was absolutely FREEZING. We were so irritated at this point and overwhelmed with the amount of people here that we packed our crap up and left. Needless to say, we DEFINITELY will not be staying here in the future.

19/02/14 | Link | Rating: 1.0
60. Tony B.
Spent 2 nights and three days at Chula Vista Thanksgiving week. 2 adults and 4 13-year olds. Did the great escape plan. Excellent service, tremendous value.  The employees couldn't have been nicer or more accommodating. The food at the Buffett was outstanding as far as buffet food goes. The great escape plan is the way to go if it is being offered. Patti at the sports bar went above and beyond. The water park was fun for the kids and adults.
We will definitely visit again.

24/11/12 | Link | Rating: 5.0
61. Michael S.
Our poor experience with Chula Vista began at check-in. The front desk staff appeared tired and apathetic, it was not the welcoming experience I would have expected. Was astonished that they demanded the payment for the whole stay immediately--this is contrary to the practice in every other hotel I've ever stayed at. The result is that the guest becomes a prisoner, they will lose all their money if they wish to leave earlier. The room was outdated, with most of the furnishings dating back to the early 1980s, the carpets had ground-in dirt, and the room obviously had not been dusted for a very long time, which caused allergic reactions. Later heard that the entire hotel of approximately 350 rooms had a housekeeping staff of only six people, making it impossible for them to adequately clean the rooms. They did not change the bed linens. Very seriously, the fire alarm in the room was battery operated, and missing the cover and it was inoperable. This is a major code violation, according to OSHA. One of the outlets had a wire prong that had broken off inside of it, posing a potentially dangerous hazard. The thermostat was almost falling off the wall, and the refrigerator, the smallest one I've ever seen, was placed under the bathroom sink--besides the yuck factor, a person had to kneel down to get at it, making this appliance dangerous or not accessible for elderly or handicapped persons. The bathroom was quite small, not handicapped accessible, and the promised "beautiful view" was mainly of the parking lot. Complaints were attended to immediately by the very helpful handyman, but the hotel management seemed uncaring and made no effort to make the situation right, by offering us an upgraded room, refund, or even an apology. Unless you are bringing your kids to the waterpark and just need a place to sleep, this is not a resort for adults; it has with few amenities available for ordinary guests, such as an indoor heated pool,  public sauna, etc., which are normally found in most nice non-resort hotels and motels. The free wi-fi was slow and sometimes not available at all. All in all, we felt cheated and instead of the relaxing vacation we had anticipated we had a rather stressful experience.

07/10/14 | Link | Rating: 2.0
62. Lisa O.
The resort is outdated and dirty. Really, really dirty.  Housekeeping didn't show up at all one day and the customer service was  horrible throughout the hotel and park.  It's gross and there are better places to stay in the Dells that treat customers well and are much cleaner.

24/04/14 | Link | Rating: 1.0
63. Kyle C.
Chula Vista advertises their water park resort for so much more than it is. Although the resort is nice, clean and everything, but a little unorganized (some parts of the resort are a bit away from everything else). Compared to the other Water Park resorts in the Dells, Chila Vista is really small, although they do have some decent slides.

22/08/12 | Link | Rating: 2.0
64. R. Q.
Stayed at Chula over the weekend. Here's my review.

The Good-

During our stay the waterpark and restaurant staff was nice fun to interact with.

Indoor waterpark was adequate compared to some of the others we've been to.

Lines were short.

Breakfast buffet was great.

Cell phone service with T-Mobile was awesome

Wi-Fi worked well.

The Bad-

Check in was painful and slow and staff at desk was less than helpful.

Place is a ghost town after 10pm

Most of the food options are OK at best.

Rooms in the area we stayed were a bit older looking.

Outdoor waterpark. Although we didn't use due to season it looked like a pool with some a couple of slides.

Towels are like steel wool.

28/10/13 | Link | Rating: 3.0
65. Micaela V.
This is our second stay at Chula Vista, and our first time staying in a Villa room.  The Villa is  short walking distance  from the rest of the resort and has free shuttle service.  

At first I was turned off by the separate building the Villas were in, and also turned off by the fact that villa rooms are privately owned (they never told us prior to booking, which seems slightly deceptive.  We found this out by reading a note left in our room). But after our 2 night stay I saw the advantages of a Villa room.  It's good way to stay away from boozing college kids and hallway noise, plus the kitchenette can save you money.

Skip the buffet restaurant, it's sub-par and overpriced.  I can occasionally stand sub-par food, it's the overpriced aspect that adds insult to injury. Plus, no more free crab legs like they used to have - that's now an additional $12!

3 stars - it's OK.  We've stayed here twice. If we ever go to the Dells again we'll probably try someplace different.

17/08/12 | Link | Rating: 3.0
66. Bill P.
Note:  I have separate reviews for the hotel, buffet and waterpark.

When we needed a break from work and a good deal to push us into action, this place threw out a Groupon that included breakfast and the water park.  A quick comparison of similar places proved the price was right, so we booked an additional night in the newer section. This complex is about 5 minutes off the strip and there are definitely stark differences between the old and new buildings.

Close parking can be a real challenge in either tho everything is linked together at the lowest floor level for convenience.  The new portion is quiet, well-appointed with an extra sink and everything worked.  The older building has vintage thin walls/ceilings, stained carpeting and minor nuisances like shorted outlets, non-ADA compliant everything and a variety of bulb types in a single broadway light fixture.  Old Chula woulda been hella-coola if the beds actually took a quarter too!

The fitness center is large for a closet, only with worse ventilation.  It contains a pair each of treadmills and elliptical machines and a recumbent stationary bicycle.  "SUCKS!" is the best description I can apply without being rude.  It reminded me I am in Wisconsin...where exercise is best described as putting on your own pants before heading downstairs for a big bowl of cheese curds.  The resort also offers an arcade, variety shopping in the basement and a spa...but we didn't use those things.

I appreciated the bonus kiddie activities like fake fishing in the outdoor lazy river and other fun contests.  Little ones love making new friends and running into them later at breakfast or the waterpark.  Adults can head down to the "hot springs" at night for a little fun of their own...just like Chevy Chase.

The feature experience we had here was on the dock behind the hotel around 11pm one night.  Sitting quietly with the nearest lights about 40 yards away in either direction, the feeding bats danced all around us.  We watched as large carp skimmed algae from the water surface while raccoons and otters foraged across the river.  

If the deal was right we would definitely return to Chula Vista because nothing was unacceptable and we had no notable problems.  I just won't remember the hotel in a couple years since it was pretty darn ordinary.

01/09/12 | Link | Rating: 3.0
67. Rachel D.
3 and under free which I liked since we have two 3 year olds. We just did the outdoor water stuff. There is a splash pad for the younger kids with mini slides and fountains. It's cute my kids liked it. The water slides for older kids and adults were fun. Pretty busy Labor Day weekend but not insane. If you stay there you get in free which is nice. Kind of far from wis dells main strip about 15 minutes but lower price than Noah's Ark was worth it.

01/09/13 | Link | Rating: 3.0
68. Brenna J.
We have stayed at this water park many time, this last visit was in Feb. 2014. Things were not great when we were there, but the General Manager took our concerns VERY seriously. We will be returning this summer and cannot wait! And I know that things will be better this time! Could not ask for better Customer Service from them.

21/05/14 | Link | Rating: 5.0
69. Sarah P.
My husband and I stayed at the Chula Vista resort as part of the Great Escape Package in February.  The package included King Jr Suite, indoor waterpark, meals at the Market Fresh Buffet as well as wine, tap beer, and rail drinks at 3 of the bars.  

At first, I was a little underwhelmed.  The line for check-in around 3 was long and the majority of people were complaining that they couldn't get into their rooms yet (even though everything said you couldn't check in until 4).  The room was strangely organized with the TV positioned facing the half wall between the bed and couch.  The room was also a little dated and instead of individual soaps and shanpoos, there was a pump in the shower and by the sink.  We went exploring and found the entire hotel to be slightly unorganized.  Our room was in North Tower, so we had to walk thru a doorway by the conference center to access the main building, and then go thru another door to access the next building (which accessed the waterpark).  Also, I have yet to figure out the theme of the "Theme" Resort.  Southwestern?  Mexican?  But why was there a bear?

However, we turned out to have a fantastic time.  The waterpark (although smaller than some) was so much fun.  The slides were fantastic - fast & fun. Best toilet bowl ride ever.  We enjoyed the wave machine in the lazy river.  Played on the bucket dump tower (the first ever because normally they seem targeted only to children).  It was even better because there were hardly any lines.  There were always floats available in the lazy river and single floats for the waterslide.  If we wanted doubles for the waterslides, we only had to wait a moment.  We would ride a slide down and run back up the stairs and go down again until we needed a break.

The all-inclusive food and drinks really sold us.  Granted the Buffet was a buffet, but there was plenty of good food to be found.  I enjoyed the Create your own Omelet and Pasta bar.  There were more included drinks than I initially assumed, so we could enjoy mimosas with breakfast, fruity slushy drinks in the waterpark, and wine with dinner.  There were approx 15 types of beer on tap at the bar.  The bar staff were friendly and fun, so we spent part of our day just hanging out at the bar.  

Overall, we had a incredible time and would not hesitate to return if offered this package again.  The smaller size of the resort allowed was less overwhelming and we felt we could do everything we wanted and still relax.  My legs are still sore from running up the stairs to do the slides.

13/02/13 | Link | Rating: 3.0
70. Caroline M.
《》《》《》APPARENTLY THEY DELETED MY FIRST REVIEW, SO FOR ANYONE WHO MISSED IT... HERE IT IS, AGAIN!!!《》《》《》My husband and I decided to surprise our two kids with a trip to the Dells over the long Memorial Day weekend... best idea for the Dells, yet the absolute worst idea picking Chula Vista for our stay! Our room smelled like a damp, musty, smokey bar/basement. Dust webs on the ceiling and chairs, shower/tub scum in the bathroom, and crusty substance on the carpet and nightstand. The cement balcony (3rd story) had chipped up and busted cement missing, the outdoor light was completely filled with dead bugs, and the railing was rusted with chunks of paint peeling and missing. Attending the indoor waterpark, my 6 year old and I were trying to enjoy the "lazy river" and the amount of kids swimming through there, swimming under other people's tubes, kicking up water in people's faces, and adults that were walking around in there holding onto a trains length worth of tubes, crashing into and pushing the ones who want to relax into others and the side walls. Lifeguards just standby and watch! Ridiculous! The worst of it all though... the open emergency electrical box that shuts off the pumps to the waterslides. No wire nuts on the LIVE wires! The concern of Management, nothing. When we addressed the issue, Management claimed to be unaware of the issue. So, nobody checks the watetpark at night for closing, or a walk through prior to opening??? It's a safety hazard that was addressed by us (concerned customers) and all they said was that my husband was no longer allowed to attend the waterpark. Calling them out on a SERIOUS safety issue that potentially could seriously injure, if not kill somebody... we have pictures to prove the issue and believe me, they WILL be posted! We've tried calling, left a message for Management, and we still wait

31/05/14 | Link | Rating: 1.0
71. Phil A.
Look at the reviews distribution of this large Super 8 motel with water attractions fit for amputees (more on that).  There are lots of 4 star reviews, but from 3 to 2 to 1 they INCREASE to 1 star reviews.  The reason?  

One reason is the engineer designing the lazy river possibly was huffing jenkem.  It's lika a 3 foot deep lazy drainage ditch where you scrape your knees and chlorine sears the nerves.  

2 elevators mean checking out LITERALLY takes 10 minutes.  Elevator Number 1 or Number 2 zooms from the top / 4th floor and you have a packed elevator of pissed-off people staring at you on the 3rd floor.  Then elevator Number 2 zooms to the next level in 2 minutes & repeats the same for floors below you and accomplishes nothing.  This place screws you with your clothes on.  There's no money for a non-hydraulic elevator or 3rd traction elevator, but there IS money to print exquisite menus for $5 dollar flour, filler hot dogs.  

In summary if you like lowlife kids pushing you to move faster in the lazy drainage ditch, if you like paying for a whole pack of Johnsonville brats & buns for fecal dogs, if you like a South Dakota truckstop posing as a steakhouse, if you like needing orthopedic care after slamming your knee on the 2.69 ft. deep lazy drainage ditch, you have GOT to visit Chula Colostomy Resort.

12/08/12 | Link | Rating: 1.0
72. Virginia L.
I don't know about the waterpark, but the hotel and conference center accommodations were average at best.  
The room layout may have been great for a family vacation, but not for a business traveler.  I wish I would have stayed elsewhere.

31/12/12 | Link | Rating: 2.0
73. Audrey S.
They gave away our RESERVED rooms because they said they didn't think we needed that many.  Then when it was obvious we did, they sent our elderly grandmother packing with her luggage to a room that was "a short 10 minute walk" through the parking lot from the main building where we had originally booked all our rooms together.  Ridiculous!

28/06/14 | Link | Rating: 1.0
74. Yolanda E.
This place really gets 2 1/2 stars, so I rounded it up to three lbvs. I have been here several times.

My kids enjoy it, and it's a pretty big size in comparison to the Dells' other indoor water parks. If you are not staying at the Chula Vista hotel, bring your own towels. They are not sharing.

My primary complaint this visit was the chlorine. It was so overpowering. Everyone's eyes were red, and people were coughing. It didn't matter if you were in the water or just lounging about. I felt sorry for the little babies there. My kids didn't recover from it until the next day. Awful.

Also, the cell service sucks BIG TIME. It kept going in and out. I found a spot in the game room and was able to talk for a few minutes. But, when I tried to go to the same spot at another time, there was still no service on my phone. As a matter of fact, there was no service anywhere on the Chula Vista grounds. That was weird.

A resort plus? Well, the drinks are good. They serve drinks in a tiki-like bar inside the water park for adults like me, that want to unwind and take the edge off,  while keeping an eye out for the youngsters. Although the drinks are not cheap, I had my fair share and I have no complaints.

We ate at the resort's Market Fresh Buffet. Everything was just okay- the service, the food, the ambiance. I don't like buffets, but if the food is good, I give credit where it is due. I can't even remember what I ate because it was unremarkable.

On our next visit to the Dells, we will be trying out a different water park.

03/04/13 | Link | Rating: 3.0
75. Ryan Y.
My family have been here a few times, so at this point, I believe I can review this place.  

For my current situation: married with three young children, this place is the ideal place to be.  Kids love the water park  with the many slides and waterfalls to get soaked with; and as a parent, am a bit relieved to find that most of the indoor pools are less than 4ft deep (boohoo for adults though).  Kids also have the tendency to get hungry at night, and am glad there is a pizza place that they are fond of.  Service is always good - and the last time we stayed, we were able to get a 2 bedroom condo with a view.  

Other amenities like the whirlpool in the room was great - when the pool closed, it kept the kids happy for a bit (didn't help that it rained first couple days, but at least we were able to enjoy the room more).   The only thing that I would complain about is the poor wifi access here.  While I didn't expect to get my 3G/4G to work within these thick walls, I did expect the wifi to be a bit better.  My best signal was from the hallway, and there was no way I camping out there - I don't know if it's bc of the location of our room or what, but regardless, in this day and age, this was severely lacking.  

We were able to eat at the restaurant next to the resort - Houler's? - and had their french dip and burger, and while they were pricey, was glad both were free.  They also have a buffet next door, and the steak place who's prices alone keeps me away!  Miniature golfing was fun, wanted to check out the 4D theater, but didn't have time.  They also have a spa, and golfing which I don't see us using, but it's there if you partake in such activities.

01/06/13 | Link | Rating: 4.0
76. Sheeka N.
Would never stay there it's been more than 3 years no email no phone call but they sure send me coupons to come stay with them. I would never recommend this place to anyone.

30/09/13 | Link | Rating: 1.0
77. Colleen W.
I only read the reviews here AFTER our stay and noticed two references to similar situations so I want to share that 8 out of 14 people in our group - 7 of them children - came away from this 5 day vacation with MILD CHEMICAL BURNS to their torsos, arms, legs, and even eye areas.

The management did not seem to appreciate the report - which we shared to prevent it from happening to others and made no special requests or demands - nor did they seem eager to address it for future visitors.  They were dismissive and uncaring.  While I imagine these rash-like patches in the skin will go away within days, they are painful and a tiny bit itchy.  The red patches hurt in the shower and the bath and when using soap to clean or lotion or cream to cover.

When I pressed that I didn't think they were taking this report seriously, the manager asked if I wanted first aid to treat the children; I declined and re-stated that I hoped that they would take the issue seriously and was then asked if I wanted to file a complaint with security.  I don't believe that my complaint/report to the front desk manager went anywhere.  

The wi-fi is unreliable in the resort; don't count on having Internet access for phones, iPads, or computers.  Cell phone reception is poor for AT&T.

21/01/13 | Link | Rating: 2.0
78. Jessica G.
Stayed for a weekend for my daughters 3rd birthday in September 2012. I never had the chance to review till now that I have this app.

We stayed in the suite which was beautiful and clean. The cleaning service staff were very fast and generous.

The location was perfect and loved the view of the woods.

Now the purpose of our weekend getaway was for my kids to enjoy the water park because in September of 2012 it was too cold for a outdoor water park...
That didn't happen. All the water was too cold for the kids. Slides, pools, everything. When I asked the life guards and called front desk to complain there response was "it was new water and next day would be warmer"

That did not happen. I was very disappointed because this was for the kids and they couldn't enjoy it. The water was so cold my nephew was submitted to the ER the next day from a high fever and cold.

When I was asked to what my experience, I explained and was offered a 25% discount my next stay.

No thank you, I will not return here again all the way from Chicago for a water park with freezing water.

23/08/13 | Link | Rating: 1.0
79. Steve D.
Be ware of room 7303 its a very hairy encounter under the unwashed old bed blankets.  

Family arrived at 9:30pm to a room with 3 beds  that just seemed so musty and unclean.  Sister decided lay down on the hairy blanket and freaked... off went all the bed covers straight to the floor.  Tried to switch rooms but to no avail.

The only plus to the room was the full kitchen and great view of the golf course and  small pond with baby ducks... if you have little kids definitely bring along a loaf of bread.  You'll also spot some tiny chipmunk wandering about.

21/06/12 | Link | Rating: 2.0
80. Jeremy F.
Stayed here in Feb 2013.
Just opened my Yelp account and this is a review I have been wanting to leave.  Brought my wife, 4 children, and a grand baby here for a much needed get away.  The person whom I set the reservations with on the phone the week before was very nice, but......... completely messed up the reservations. When we went to check in...after a 30 minute wait in line I was told that the price I was quoted did not include the family passes x4 that I asked for. This was not a real cheap add on.  So we pay, get our key, and are told how to get to our suite...on the golf course? there is a foot of snow on the ground... i did not ask for a detached golf suite.  I get to a great room... very very nice, but not the one that I booked.  It was missing the whirlpool tube and one of the 2 bathrooms as well as a few hundred square feet.  There was a lot of us so this was not ok... especially after having to pay more for the passes.  i went to the front desk....waited 20 minutes this time. Spoke with the manager, showed him the floor plan of the room that I had booked using my phone to go to their website and pull up a picture.

Here is where things get good........

He agreed that my experience was starting in a very bad direction. Seems the room was misquoted as well. The room i thought I was booking should have been $200 more per night (approx)  The manager made it right. He had us in the correct room at what ended up being a great price (no extra charge).  Room was amazing!! Shopped at the local grocery store to stock up and used the full size kitchen.  Nothing broken, nothing dirty. Very up to date look.  The water park was great for the price. you could ask for more, but you would have to pay for it too.  I gave this a 4 stars because the manager took care of us when there was a problem.  Check in was horrible, we spent more than we had planned, but at the end of our stay....... None of us wanted to leave.  In fact, a blizzard was blowing in so we used that as an excuse to stay another night and the manager gave us the extra night at the reduced rate...$170. For a room that had to be 1200 sq feet. Our car battery died,(along with about 5 others due to the cold) so the security guard drove me to the auto parts store so that I could buy a new one. Very nice.

We plan to go back soon.
Only negative to the facility is a long walk to the indoor water park and far removed from town... but you really wont care.

27/08/13 | Link | Rating: 4.0
81. Jen W.
Went with the whole family over the coldest July weekend in 30 yrs. Thankfully we were in the land of indoor water parks. Chula Vista is a fine resort. Not as nice as some of the others in the area, but still pretty nice. We rented 2 condos for our group and they were large 2 bedrooms with full kitchens fully stocked. Bathrooms were big and updated. Everything was clean and nicely maintained. There was a huge whirlpool tub in the room as well which was a nice bonus. One bad thing was that the wifi in the room sucked big time. Between 4 adults with smartphones and iPads none of us could get a signal, and the front desk, while friendly and apologetic, was little help.

The place is totally family oriented, so kids everywhere as you would expect. We had 3 with us and being that it was in the 50's.... In July, we made use of the indoor amenities. The indoor water park was lots of fun for the kids with a wading pool, lazy river, slides, the works. The kids loved it, but I will say the water was freezing. Like it felt like it wasn't even heated. We went to go into the hot tub and it was so over chlorinated that we could only stay in for literally a minute. Both mine and my husbands eyes were burning. He says it was much better the next day, with both the temperature and the chlorine, but I didn't go back. The outside hot tub, which is adults only, was very nice. Not nearly as over chlorinated, and a nice setting too.

Overall we enjoyed our stay, and if we came with my whole family again I would not mind staying again if they worked out the wifi. My husband was trying to work a little while gone, so it was more than a minor inconvenience.

29/07/13 | Link | Rating: 3.0
82. Amantha F.
October 16th & 17th visit for my son and he brought home a keepsake or two...BEDBUGS!  Management refuses to call me back regarding my concerns from his two nights with a friend in room 2214.  So far I have spent $47 in meds, $125 in doctor visits, and $739 for mattress and bedspring protectors.  To have house treated is $4000...and neither manager, Emily or Ashley, will call me back to discuss their investigation.  Only response I have received is Ashley confirming they have had them and "every hotel in The Dells does," when I first called almost two weeks ago!!,

30/10/13 | Link | Rating: 1.0
83. Steve G.
As a father of three, I figured there was no time like the present to initiate myself into that awesome and terrifying ritual, the family vacation. We live in Chicago, so the 3-hour drive was long enough to make the kids feel like we were traveling, and short enough that we weren't driven completely insane by the chorus of ARE WE THERE YETs.

Chula Vista is in a perfect Wisconsin Dells location. It's far enough away from the main Dells strip to keep it from feeling overly touristy. If you're not hot on the crowded and in-your-face attitude of the main Dells drag, you'll like the quiet, serene, and vacation-like setting of Chula Vista.

We stayed in a 2-bedroom condo, and I've never been more impressed by a hotel room. There were two fireplaces, a fully appointed kitchen, two bathrooms - and plenty of space to walk around. There was also a gigantic jacuzzi that had all three of my kids excited for bath time for the first time ever. It was just as hard to get them out of the jacuzzi as it was to get them out of the water park.

The water park!

We were there in March, just as Spring Break was coming to a close. The outdoor facilities were closed, but we enjoyed the indoor access and easy walk to the indoor water park. I've only been to a couple of indoor water parks in my life, but this one is definitely my favorite. My kids are 1 year, 3 years, and 6 years old - and we were able to keep them all happy and occupied.

During the time we were there, lines were short to non-existent. I'm sure this is different at peak times of the year, but my 6-year old and I were able to get our fill of water slides - with plenty of variety.

I won't claim that this trip was a total dream. Anyone with a family knows that cramming them all into a car and keeping everyone happy for a few days is an impossible feat. But we did make memories on this trip that I will cherish forever. Watching my 6-year old overcome her fear of water slides and embrace them as the coolest thing ever was so rewarding. Splashing with my 3-year old and 1-year old in the shallow area was a dream.

By the end of the trip, we were all sad to leave. I'm hoping we can return soon!

11/04/13 | Link | Rating: 5.0
84. Atiya K.
Spa Del Sol - This review is on their spa.

I had a manicure and it was a wonderful experience. They had chocolate covered strawberries in the waiting room and offered cranberry juice, water, or cranberry mimosas while you wait.

The manicure included a sugar scrub, a rose petal mask, and paraffin wax. Usually you just get one of the 3. On top of that I got an amazing hand massage. it was so relaxing i almost fell asleep! (My lady's name was Tara in case you wish to request her specifically.) If I may mention one criticism, the nail colors were a little bit lacking. I wanted a pastel but settled for a neutral shade. It's a touch pricey (I think it was around $60 - $65) but it really was worth it. Plus I felt like 2 coats were too sheer so she added an extra one on top. That was certainly nice of her.

05/09/12 | Link | Rating: 4.0
85. Brian S.
Came to this resort in the middle of the 'not busy' season, a Wednesday and Thursday night in the chill of mid-November.   The experience was good.  Stay in the tower with the restaurants and you'll be set. Nice indoor watermark, good food, and overall good rooms. It was an adventure though finding my way down the windy dark roads past the golf courses and into the main check in area, they finding my hotel tower, then the windy way down to the main hotel, and back to my room. The great parts was the place was all to ourselves, and the help was friendly. It's an older facility overall, sure, but a good bargain for the price.

16/11/14 | Link | Rating: 3.0
86. john s.
The resort has potential, but upper management needs to get more involved.  Simply walking the complex would be a start and setting expectations for the image they want to portray.  Our room smelled like mildew.  Primarily from the shower curtain.  The maid did not make the beds or clean, simply emptied the trash can.  I had to call the front desk at 11:30PM about people yelling, cursing, and laughing.  The party was outside.  It did not stop until 1:00AM.  There was yellow construction tape on multiple rope ladders, I counted four.  Judging by the condition of the tape, they have been out of commission for awhile.  The ash trays were jammed full of cigarette butts in front of the  entrance the entire stay.  I do not smoke, but it was unpleasant to walk by every day.  The indoor water park did not have staff at the top of the slides enforcing safety, rather it was a free for all with kids cutting in line and going right after one another.  There were adults in the lazy river smoking vapor cigarettes and drinking alcohol.  I do not want my kids breathing it and I do not want alcohol spilled in the water.  Finding a life jacket was difficult.   There are narrow walkways in the inside water park and it seemed dark inside.   We have been to the great wolf, great wilderness, kalahari, etc .  They were all well maintained and operated.  Chula Vista  could make great improvements, with a little effort.

Outside of the things they could easily address, described above.   A draw back from the resort  is the location, its off the beaten path.  Another is they appear to offer allot of deals to local motels and campers.  The water park seemed undersized for the amount of people.   The wave pool is separated  from the water park and is very small.  I would not consider it a wave pool.  

If you find a good deal online, check it out and see for yourself.   You may have a better experience.   We just may have went during a bad week.

26/08/14 | Link | Rating: 2.0
87. Steve S.
I have issues with this place.
First and foremost are the FLIES. Nasty. It's in the rooms and the buffet. When I see flies, it evokes the image of Dirty, Nasty & Unsanitary. Bad image for a resort.
And Smile for god sake. You're in the service industry. It looks like everyone hates their job here. Very unfriendly.
Very disappointed.
First time in Wisconsin & that's my image of this state. Happy to be leaving tomorrow.

14/08/12 | Link | Rating: 1.0
88. Chris B.
Stayed here for three nights during our family Dells vacation in early August.  Everyone we encountered from the resort was friendly and willing to help with whatever we needed.

The indoor water park was kind of crowded, but organized and clean. The indoor water roller coaster takes about 20 seconds and to be honest, I had hoped for a bit more from the ride.  I also thought is was strange that they allow so many walkers in the lazy river; it kind of made it not so "lazy".

The outdoor park is nice as well.  The wave pool, located in another area, is shallow and small, but perfect for younger kids or people who don't swim.

The room was clean. Only two pillows per bed.  The A/C unit is kind of loud.  We lucked out with a nice view of the parking lot in the 3000 building. If we were on the opposite side, we would have s woods/river view.  I'm not a huge fan of the mounted soap and shampoo dispensers, but I understand the green concept, so I roll with it,

The on-site river walk is short and you can't really see the river. There are a couple places where you can veer off the paved path and walk out into the woods a bit for a better view, but it is not part of the "approved" walk and there are no safeties to keep you from going over the edge.

Overall, not bad.  Might stay here again if the price was right, otherwise there's a ton of other places to try out.

12/08/13 | Link | Rating: 3.0
89. Sarah H.
We wanted to get away for a weekend & escape the winter blahs. I looked for weeks for good deals within Wisconsin Dells and was disappointed to find that so many places were still charging an arm & a leg for January dates.

I kept looking (even re-checking the same resorts) and ended up finding a halfway decent rate for Chula Vista for a Friday & Saturday night stay.

We have never stayed here & figured our kids (ages 8 & 11) would love the indoor waterpark.

Upon arrival, we didn't really know where to go due to the size of the property. We pulled up to the first registration area we saw and my husband went in to check us in.

There was a steady influx of people arriving & heading in. It took a good 30 minutes for him to make it thru the line and realize this was NOT the lobby we wanted to be in. Thankfully they were still able to get him checked in, and gave him a map of the building we'd be in.

We saw later that if we'd have driven further into the property, we would have found yet another registration area, which is where we needed to be.

We got to our third floor room (3308) and dropped off our belongings. We had a 2 queen tower room. Pretty simple. 2 queen beds, TV, small fridge, microwave, table with 2 chairs and a large balcony. Room was clean, decent.

We stocked the fridge with some drinks & snacks we brought along and headed out to try to figure out how to get to the waterpark.

Once we figured that out, it was back to our room to change into our swim suits.

Entry to the waterpark is a wristband system, which needs to be scanned each time. If you are a resort guest, you have the opportunity to get towels. Which are about the size of a hand towel and very scratchy. They also should not be removed from the waterpark area. I suggest making sure you bring something to wear over your swimsuit and your own towel. Otherwise you may be dripping your way all the way back to your room.

The waterpark itself was very fun. Our kids had an absolute blast! The water coaster is fast, and jerks you around, but even with my bad back, I was okay riding it (once) with my daughter. The mat races are pretty neat, and my daughter enjoyed the tube slides, especially the "toilet bowl" one. We spent plenty of time going around the adventure river, and my kids loved when the waves kicked up at the one turn.

The hot tub was nice - if you could find a place to sit and not be interrupted by small children who were in there WITHOUT their parents. Not really the hotel's fault, but instead the parents that were no where to be seen (and these kids were much too small to be going on their own - I'd say about 5-6 years old, tops).

Overall, it's a nice place. Fun. We'd go again if the price was right.

21/01/13 | Link | Rating: 4.0
90. Nessie V.
This review is only for the indoor water park.

This is one of the few indoor water parks in the Dells that allows anyone to enter without staying overnight in the hotel.  It's pretty far from the hustle and bustle, so you'd expect it to be a little bigger, though it's a decent size.  

My toddler loved the 0'0"-2' kiddie pool with the ~5' high slides.  He also liked the Mount Montezuma's Mayan Temple, but he was a little young to go down the tube slides by himself and they didn't let us go with him, which was annoying.  Also frustrating is that NONE of the big slides are available for anyone under 42" tall.  Zero.  Not even with a life jacket or adult.  I'm not sure why, as Kalahari has many of the same slides and they allowed wee ones with adults.  The rides were fun though, nothing too scary.

The air temperature was nice and hot, as was the water.  Which is especially nice when a big bucket of water dumps on you.

I doubt I'll be back to the indoor water park until all my family is above 42", and even then I will probably go to Kalahari which is the same price with a coupon, and bigger.

24/01/13 | Link | Rating: 3.0
91. Amy S.
Hotel rooms are run down. Cleaning staff didn't really clean. They made one of the beds. We went the week of Easter. The water park was fun and busy. Our kids are a little older and were done with the waster park after a few hours. (Indoor only)

21/04/14 | Link | Rating: 3.0
92. Areli P.
We stayed at the Villas outside the golf course. The room was nice for our occasion of a Girls Weekend.  There were two full sized beds, a lofted area with a bunk bed.  The kitchen was nice, it had a full oven and microwave.  The fridge should be upgraded to full size.

We stayed the first weekend after labor day. The WIFI was spotty and not available in the villas. Signal was bad with AT&T and Verizon (which is not the resorts fault)

Everyone was very rude to me and my group.  Our very first experience with the staff was rough and it continued downhill for the remainder of the weekend.

Dinner at Howlers was subpar, the server did not refill our drinks, she brought our bills right after the food came out and took our plates without asking if we were finished.  My friend had a french fry in her mouth as her plate was being whisked away. She had to ask the serve to hold on, so she could eat one more.

The ice machine in our Villa, was disgusting! We even found mold in the ice.  My friend (who has a degree in hospitality management) took a piece of ice as evidence to the front desk.  She didn't seem to care or understand the implications of the mold. Needless to say, we never used the machine again, and it was never closed for maintenance.

In the morning, we went to the "concierge desk" to ask about the new Pink Nail Bar. Her response, in a rude tone "what do you want to know?"  Seemed like we were interrupting her day and she shouldn't be bothered. She quickly told us to scram and go ask the salon ourselves.

Upon arrival of the Pink Nail Bar, we were barely greeted. She kept looking at us up and down. Our initial question was simple, "Can you tell us more about the nail bar?. Her response, well we use to do it in the SPA, but since we serve complimentary champagne, it got loud so we moved it to a separate area." Umm. OK. Not exactly the response I was expecting. Something more along the lines of "Oh it's fantastic, we have a group area so everyone is together and can mingle. We offer free champagne to guests and have a wide selection of services."

When we asked about prices, she said, "well it's about $65." Insinuating we couldn't afford it. That's normal pricing for a salon, and sorry we arrived in sweats and not Gucci shoes.  We asked about appointments for the day, she was quick say "All  F O U R of you?" I don't feel four is a very big group nor did I mean to inconvenience her day by providing her more business. We soon left and made reservations elsewhere.  We all made a comment about feeling like Julia Roberts in Pretty Women. We have money to spend, yet no one wants to take it.

We wanted to go lounge by a pool and enjoy the 80 degree weather in September. However, when we were scanned into the park, the service was again AWFUL! The towels provided are not much larger than a hand towels and are of terrible quality. So be prepared and bring your own.

After I had booked the reservation, I had received an email about the indoor water park closing the following week. Not once did it say the outdoor park would be closed the weekend we stayed at the resort. We thought it was misleading and even double checked the website. Since the indoor park was overrun by guests. We checked with the receptionist again to see if there was just a simple pool we could use.

Here was the WORST thing we had seen.  Waiting in line to speak someone, we noticed a gentleman in a wheelchair attempting to check-in. As you might not be aware, the desks are very high. I'm 5'3" and the desks came to my chest. The man was visibly frustrated since he couldn't see where the front desk clerk was explaining his room was located. Instead of walking around the desk and helping him, she continued on her "rant". At one point, he dropped a papers and she didn't even notice, just kept talking. My friend, helped him with his things. JUST TERRIBLE!!

The room was decent for our needs, but the service was completely awful and I have already told everyone I know what a terrible place this is. As you know, customers with bad experiences share more than customer with good experiences.  

This is coming from a Third Grade Teacher, Engineer, and two Customer Service Managers.

14/09/13 | Link | Rating: 1.0
93. Tumi N.
My bf and I went here since we had a group on package deal with best western. I'm 19.

We are usually disappointed by waterparks so we didn't really expect much, but we had a lot of fun! Went on the "jungle adventure" tube slide twice, super fun! Like I said I didn't expect much but boy I screAmed!!

Long walk up to the top, got my excersize in for the day!

My bf and I both agreed that if we were smaller and younger that the water park would be super fun! So take your kids here. They have indoor and outdoor, we spent the whole time indoor.

21/08/14 | Link | Rating: 4.0
94. Eric H.
Great facility on the whole - the wave pool is the hidden gem, with decent happy hour noon-2 and not as crowded. Rooms are nice, water park has lots of variety for different ages. One issue was that the amount of chlorine in the hot tubs was way too much.

31/07/14 | Link | Rating: 4.0
95. Brandon C.
After numerous work trips to Wisconsin Dells (that gloriously abysmal pile of tokens in the pants pocket of Wisconsin; a true and modern vision of the sublime) I can finally say how much fun it is to go to a second-rate water park by one's self as a 24-year-old man-child after sneaking away from a reception of real adults gathered for a conference. It is about 2.5 times as much fun as you think it'd be. This despite the fact that the two outdoor sections of the water park closed for the season last month and the #1 coolest-looking ride, the Fly'n Mayan, was "closed due to technical problems earlier in the day" and the Python Plunge was really nothing to be wowed by, leaving three options: the Emerald Falls, the Jungle Adventure, and the Ruby Run. Each were fitting counterparts and I couldn't bring myself to stop going on any one of them. After breathing in warm chlorine air for 45 minutes, even the Rio Rapids Action River felt supremely appealing. However, it really is tough to shake the feeling you are the sole Herman Blume in a cavernous room full of lifeguards and duplicates of that spidery, goggled kid in the pool at the twins' birthday party.

06/10/14 | Link | Rating: 2.0
96. Dorrie P.
The rooms are great, the amenities are clean and fun, and overall I had a great time! I only take a star off because the food was hit-or-miss in a lot of the little restaurants, some of it was decent, some of it good, some of it really gross. A couple of the employees were rude, but for the most part they were really nice, and the lifeguards were friendly.

As far as the waterparks are concerned, the outside one is small but has some real quality slides with hardly any lines (I went on a sunny August Saturday), and the indoors park is super fun and also has quick lines. The wave pool was a bit of a disappointment because it was real tiny and only went up to 3 feet but we actually had a lot of fun there, likely due to the Bar's happy hour and nice bartenders.

11/08/14 | Link | Rating: 4.0
97. Tim H.
Me and my wife came to chula visit for a little get away. We had a great time. The spa was amazing and the water park was fun. I definitely will be back.

22/05/14 | Link | Rating: 5.0
98. Ken A.
Water park resorts are a multiple day experience; so this is a multi day review:
DAY ONE! We are visiting in early spring, of course this winters polar vortex had changed normal spring to plain old winter. First, the water park: CCCCCCOLD WWWWATTTTTER!!!!
I'm not a sissy when it comes to pool water but this is nuts. The kiddie pool is fine ( as my son said, there's probably a reason it's warmer) but the lazy river and all the cool bigger rides like the slides and the big climbing tower apparently use snow runoff. It's not your average cold, it's omg cold. I  give it a pass and say it might be due to the outside temp being in the 20s and the slides go outside then back again. Ok, probably not. The real problem is the fact that we are staying in one of the villa buildings, which is separate from the pool building and across the street. The main hotel is as well, but connects via underground hallways. No such luck for us. A free shuttle runs all day and quickly takes you to and fro- but it's 20 outside, and you are wearing soaking pool clothes. It's a cold trip back home no matter what, unless you want to wear pool clothes under sweats and bring a change. Not a bad thought, if they had a decent locker room. Given the size if the water park, a single shower, 2 bench sized "locker room" is insane.
DAY 2:
WARMER WATER! I asked if they decided to use the pool heaters, the employee said when the sun shines in the slides, it warms up the water. I was right? I'm no thermal geologist but that seems pretty incredible in 24 hours. I will say, we spent a lot more time in the pool. The kids love the water tower with the dump bucket on top. Tons of water cannons, buckets and stuff to keep them occupied. There were also fewer people (spring break, I'm not complaining about what I should expect)
A tropical drink bar for grown ups is a nice touch, although it takes forever to get a beer when a line of people are requesting frozen foo foo drinks.
The "villa" we stayed in had a kitchenette including a full stove/oven and micro fridge. It was nice, but small and had a strange layout.
FOOD:
We opted for the "family fun pack" which included a small packet of coupons good for various perks like the Kaminski chop house on site, the local Luigi's pizza place or free tokens to the pool arcade. While it's nice to have a discount toward those things, make no mistake it won't always cover the cost. A $25 credit toward the chop house cuts one meal in half considering a steak averages $40 without drinks. After seeing a double porterhouse offered for $80 I decided not to visit.
A $25 credit toward the market fresh cafe is a better deal, but buffet dining is around $15 a person when you add soft drinks not included. And the 2 times we ordered Luigi's pizza, we waited over an hour for ice cold food. Since we had a kitchenette it cut our expenses so bring some stuff to make yourself.
The arcade uses a rechargeable credit card deal that deducts the amount of play from every swipe, and calculated your "ticket" winnings back onto the card to be scanned at the counter. As usual, the kids will have fun choosing a $1.00 eraser that cost you $35 in trying.
I think we would consider coming back in the summer to see if the outdoor park and warm weather helps-  but as a fall/winter/spring destination it only a 3 star idea.

25/03/14 | Link | Rating: 3.0
99. Tiffany D.
We went to Chula Vista for a day trip to swim during xmas break. Let me say, I was pretty impressed! We usually stay at the Wilderness but have been Trying to check out other places in the Dells. Needless to say, the Chula Vista is much smaller than the Wilderness, but so much better and nicer than some of the other places we've swam at recently!! We have a 1.5yr old son, a 4 yr old daughter and a 10yr old son. The little pool for the smaller kids was perfect for my almost 2 yr old. He loved it and the water temp was great! The Splash pad area was a lot of fun, once the little guy was done, I was able to sit at the bottom while letting my 4yr old do her thing bc i could see the entire thing. It was also the perfect sized place I felt comfortable letting my 10yr old go off and do his own thing. The water slides were a lot of fun and the little water coaster was a blast! My ONLY complaint was that the lazy river water temp was like stepping in ice water. The rest of the water was perfect, so I was very thrown off as to why the lazy river was so cold. I also really appreciative of the fact that they had life vests for infants and children to use (no extra fee), which worked perfectly for in the regular pool and the Lilly pads!!! As a family who travels to the Dells a few times a year (we went 5 times in 2014), we will definitely be back here again, hopefully to stay the night next time.

03/01/15 | Link | Rating: 5.0
100. Tracey B.
The water park was a good place for my 4 and 7 year old.  The rest of the resort had much to be desired.  We entered our room to what appeared to be a blood stain on our sheets.  Some of the lifeguards seem disinterested in the children which I found a bit scary.  The food was horrible. bring your own toiletries.   The soap and shampoo wouldn't even lather and their wasn't conditioner?the room was firty.  The coffee pot disgusting and crust around the faucet. The worst part was the lack of management in the hotel. check out is insanely early but for extra you check out at 11:30.  The three rooms a cross the hall were holding a party for 3 hours in the hallway, not in their connecting rooms.  We couldn't  even hear our tv (which only worked sometimes).  management reaction.  too bad.  It was crazy.  If you can stay elsewhere.

18/04/14 | Link | Rating: 1.0
101. Natassja M.
Chula Vista looks great superficially with the waterparks and rooms, but it's mostly superficial beauty. Our room was great, but it smelled like tacos and the room service is terrible. We had a leak in the bathroom and the guy hadn't called back at all to send anyone to fix it. They were out of extra pillows and the front desk was pretty unknowledgeable about almost everything. Would recommend to families with young children but not so much to anyone who expects other better amenities.

13/07/14 | Link | Rating: 2.0
102. Adam H.
Great for the little ones. Lifeguards always looked like they had something to say; longer they get excited to be the boss but they were ok.
Admission was included with our stay elsewhere so I have no idea about the price.
Pretty clean, not so busy that you couldn't find your kids in the crowd. Was able to always keep my eyes on them. My three year old loved it.

29/08/14 | Link | Rating: 5.0
103. Vince G.
I stayed with my family at Chula Vista Resort over the Labor Day weekend and was very satisfied with them on a number of levels. First and foremost, check-in and out was quick and easy. Secondly, the water park was suitable for all ages, we were traveling with our 16-month old daughter. Finally, their customer service was nothing short of amazing. I ended up leaving something very valuable in our room after check out, and to my surprise and extreme happiness one of the employees turned it in and Chula Vista shipped it to me without any problem! I will definitely consider this resort for most all of our future stays in Wisconsin Dells!

03/09/14 | Link | Rating: 5.0
104. Kevin H.
Let's see where I start.   How can a resort have internet in a parking lot but we are told that the internet in the buildings or rooms is hit or miss.  Terrible service and explanation for this issue.   The huge waterfall in front of the main building is broken and a major eye sore.   Next the did away with the restaurant lunch and dinner buffet. They replaced it with a menu that is subpar.  The resort gym is one of the worst  I have ever seen through my years of world travel.   The water park is the draw here but the cutbacks on other amenities are ridiculous.   Rumor has it from the staff they are cutting back because of losses.   I just expect more from a place like this.

20/06/14 | Link | Rating: 1.0
105. Kelley S.
We went with our 2.5 year old.  There were things for him to do here, but the toddle activities are very limited.  Thankfully he was easily amused and enjoyed going down essentially the same 2 slides for 3 days, but that was a bit disappointing.  This is essentially a one-stop shop.  You are either indoors or outdoors in the same location.  These are a variety of slide options, but it is a smaller location than some.
Overall it seemed quite clean and well organized.  Parking near the water park basically sucked and they had a large close parking lot completely blocked off for some tow-truck/wrecker event.  That meant you basically walked a long way.  Being 35 weeks pregnant and bringing a 2.5 year old that was not ideal.  I think there is a shuttle that goes to the park and back to the different places to stay, but I don't really have info on that... ask when you check in, you'll probably be thankful.
We had a studio villa.  It was simple, but nice.  I really didn't hear the people next to us - which I was worried about when the door next to ours was decked out with balloons and streamers and a sign wishing a happy birthday to a 12 year old - horrible slumber party visions went through my head but I didn't hear a thing.
This is close to town and we drove in for dinner one night... about 5-10 minute drive, super easy.
I will say that I thought there needed to be more lifeguards overseeing some of the more annoying/dangerous things, mostly kids not waiting to go down the slide and ramming into people **ouch**... as well as people bringing infants and very small toddlers down slides.  I saw more than one person slip, slide and loose control while holding young ones.  Very scary, but they continued to do it despite lifeguard warnings.
The water here was very warm in the mornings and got colder as the day went on.
You are not supposed to bring in outside food/drink, but we did bring in small items for our toddler...  food pouches, fresh fruit,  gummies, juice etc.  They saw us and didn't say anything.  Thank goodness, I saw the typical burgers, fried, hot dogs etc to purchase but my son doesn't really eat all that and I wanted something smaller and more healthy for him.
Overall this was a pleasurable experience, perfect for our young child and we got a decent deal.  We went during the week so it wasn't too crowded. Of course there were the people - children and adults - that had absolutely no regard for others, cutting, pushing, and all around feeling entitled to anything and everything despite other humans being present.  Certainly not the fault of the water park but also behavior that could have easily been noticed and corrected... even removal of offenders should not be out of the question and would not have made me sad.... but I think these are things you see everywhere.... what is happening to humanity??!! ...  clearly a topic outside of this review :P

23/06/14 | Link | Rating: 3.0
106. Michael S.
I came here a few days ago for the water park! Unfortunately cause of the weather the outdoor portion of the park was closed. They have another water park inside the resort. The inside water park is pretty great if your a small kid there with family. I wouldn't say it would be a great place to go for older people unless you plan on going to the bar there. Considering the highest water depth there is only 4 feet. I still had a decent time here though due to my awesome friends!!

26/07/14 | Link | Rating: 3.0
107. Kurt G.
Ive never been so dissatisfied by customer service than i am with Chula Vista. I was planning on going up there later on in the month.  I should have checked yelp before i even bothered making the reservation.  All the reviews about poor service are true.  So much so that i ended up canceling my  trip and now I'm going to the wilderness instead!  (For about $250 cheaper i might add) i had made reservations for the 3 bedroom condo the pictures looked awesome and my parents had just gone the year before but in the 2 bedroom.  They to said the service was sub par but i looked past it because it seemed to be the best room to fit my groups needs. When i booked the room the people man i talked to was generally nice and i can't complain about him but when i Called to ask a question about my reservation to make sure everything was kosher before we made the long drive up there  is when i got treated like a 5 year old and then hung up on, when i called back they immediately picked up the  phone and hung up without even a word said. Finally i got him to answer the phone who still had yet to tell me his name but regardless i asked for a supervisor when the guy told me no.  As i started to get pissed off he told me that "im on the phone with you now so I'm going to be the supervisor" with that i transferred over to cancel my trip and getting a much bigger and cheaper 3 bedroom room at the wilderness

01/01/15 | Link | Rating: 1.0
108. Greg S.
We stayed on the condo side and had a great stay. There was 11 of us so we had the 3 bedroom with a full kitchen and hot tub. To keep costs down on feeding 11 we brought food for 3 meals a day for 2 days and snacks. Things couldn't have worked out better. The kids had a great time and the adults were able to sleep comfortably and get away if need be given the size of the unit. I would gladly stay here again.

07/08/14 | Link | Rating: 4.0
109. Kayla M.
Never again. Room had hornets in it when we got there for our honeymoon. The nest was right outside The patio door. When we told management we got moved to a room that had two full beds instead of the the suite we ordered. And never refunded us. Instead they said they. Can't do that. But have us a $50 gift card...

28/10/14 | Link | Rating: 1.0
110. Kathleen S.
Disappointed with our visit to the water park today. I went with 15 people and we were all cold. Air temp and water temp was too cold.  The kids were blue, lazy river was too cold to get into. The hot tub was so full but it's against policy to let little kids into it, so there weren't any good options for warming them up besides leaving.
The park looked cool, too bad we didn't get to enjoy it.

30/12/13 | Link | Rating: 2.0
111. Bianca J.
The resort itself is very pretty... The signage to get around in it? HORRIBLE. We got lost trying to find a restaurant by the wave pool. I wish they had more dining options, because the place is big enough to offer more.

It's way out compared to the rest of Downtown Dells, and has horrible cell reception.

We went for the waterpark, and it was pretty ok. I wish it'd been warm enough outside to enjoy all those awesome waterslides, but the indoor park was ok as well. The water in the playground was FREEZING. The waterslides are fun though.

30/07/13 | Link | Rating: 3.0
112. Jessica M.
Loved this resort! Compared to another (happens every four years) in the Dells, this one beats them hands down. We stayed in a queen condo room that was very clean. The staff in the hotel were all friendly. I liked that the staff in the waterpark were all about safety. I'd recommend this resort to everyone. My family will be going back. Had a great time.

18/03/15 | Link | Rating: 5.0
113. Angie C.
Pretty fab!!! Waterslides are incredible and everywhere you look :)
Hot tub has great jets, and the snack bar had really good pizza :)

27/07/14 | Link | Rating: 5.0
114. Robin L.
I was very dissatisfied with our recent stay at Chula Vista. We have stayed there previously in a luxury suite and had a fairly positive experience at that time. However, this time we decided to stay in a normal room and it was horrible. The room climate was nearly uncontrollable. It was either too cold or too hot and couldn't be regulated easily. The water park was unsafely staffed. Numerous times while waiting out turn for he Jungle Adventure ride (which is much like the toilet bowl ride at other parks) we witnessed the lifeguard not paying attention and trying to send people down the ride too early (before the previous person/people) had exited at the bottom pool. When we requested extra pillows and blankets before bed, it took an hour to receive them. This is also the second time we've been to this water park in the past 2 years and their indoor water coaster was shut down. We will NOT be returning!

24/03/15 | Link | Rating: 1.0
115. James M.
This is the second, but the last time we will go to the resort.  Our room was old with mold, rust, and towels you would not give to guests you dislike.  Moreover, given the fact that we were given a room nearly the furthest from any part of the resort was great for someone like me with limited walking ability.
The only redeeming facet of the stay was Kaminski Brothers restaurant - a tremendous experience with wonderful food and service.
If you are looking for a nice place to stay at a reasonable price this is not the place!

26/06/14 | Link | Rating: 1.0
116. Jimmy J.
Lets start with the CONS:

a.) None of our 4g networks worked here and their WiFi isnt worth a nickel.

b.) The outdoor & indoor waterpark areas are tiny for size of resort.  Literally no pool area to just relax in. No wave pool. With such limited water areas and slides, they went ahead and wasted space by building a 18 hole mini golf course where they could have put a pool or couple more slide rides.  Waterpark=boring. Indoor One=tight, loud, dark.

c.) Design was done by high school engineering student. Regardless of what building your in, accessing entrances is an absolute pain and way out of the way.

d.) its way out of way and far from strip.

e.) Fridge and microwave are straight from  a barbie dollhouse..from the 70's

Pros:

a.) great golf course on resort at decent prices.

You are much better off staying at a clean roadside motel with Noah or Mt Olympus access or ponying up for Kalahari.

11/08/14 | Link | Rating: 2.0
117. Brent R.
We went this past weekend and the place was full which I am ok with. The problem was they are not equipped to handle the amount of people. We had a room that slept 6 so we brought six people but only were given 4 pillows when we asked for more they told us they were out and would put us on a waiting list. The next day they brought us one pillow.

The "sports bar" isn't actually that, its just a bar next to the buffet area. They list several restaurants and bars but there isn't as many as they state.

Also if you don't have kids I would go closer to the downtown dells area.

14/07/14 | Link | Rating: 2.0
118. Elizabeth B.
Service was ok.  Food tasted ok, but it took over an hour to receive our food.  The manager wasn't accommodating and blame us for the lengthy cook time.  After an hour he said he would not make our food as the kitchen had closed.  Clear our ticket got lost or our server forgot to ring it in.  None the less. Not our fault.

15/01/15 | Link | Rating: 2.0
119. Lynda B.
Stayed last weekend in a room that sleeps 6 but had 4 very small pillows. One bed was considerably shorter than the other which made it look broken and just shabby. 4 bath towels, again in a room that sleeps 6. Bring your own towel to Waterpark or be satisfied with the hand towel they provide-and provide with an attitude. Don't  want peppers in your omlet? Too bad they are left in the pan from the one before. One big bright spot is Kiminski's chop house. The food was amazing. More than enough for leftover meals but the price does reflect that. We would eat there again but most likely not stay at Chula Vista again without knowing things have improved.

03/02/15 | Link | Rating: 1.0
120. Michelle E.
BRING A TOWEL If you don't stay on the premises. They don't provide them and we didn't want to pay so we used the family drier for $2 which was lackluster.

The slides themselves really appealed to my 5 year olds. My 2 year old was grumpy in general but enjoyed the lazy river and baby area.

I liked that the areas were separated by ability and my 2 year old wasn't staring at stuff she couldn't do, nor were my 5 year olds watching kids come down the adult slides.

Going offseason, there was never a wait and it was really empty which was great.

My only other criticism is that the snack bar takes a while, but it's because they make everything to order.

23/10/14 | Link | Rating: 4.0
121. Jessica M.
Had to wait over 5 hours for someone to fix the TV, housekeeping never showed up and when they did you need more than two towels in a room that sleeps 6! Overpriced food and drinks. Water park is very confusing an if you have smaller children there isn't much for them. Hostesses in a few of the restaurant were just down right rude.

23/12/14 | Link | Rating: 1.0
122. Nicole E.
Our family stayed here at the condo over 2014 Labor Day weekend. I was little unsure about my choice because of all the reviews and photos that I saw before getting there. However, room was pretty clean. They had all the new counter tops and faucets. However, the bed was horrible. It was sunken and I had a bad body ache after waking up each morning. So if you have bad back, stay away or bring your own bed! Also, bed sheets, blankets and pillows did not look too clean.

We did water park most of the time. It was convenient since it was across the condo building. It was not big but big enough for my 5 and 7 year old children. They had blast!

Arcade was OK. Too pricey for what it is and a lot of broken machines.

Staffs are not as friendly as I wish for.

Would I stay here again? Maybe.

03/09/14 | Link | Rating: 3.0
123. amber f.
This is great for younger kids as well as older! It's a little pricey  it a great place to visit I would recommend I wish they were bigger :)

31/01/15 | Link | Rating: 4.0
124. Christine F.
My friend has a cottage near by and we were looking for a waterpark that would be kid friendly. I have stayed in the two bedroom condos before and my kids liked the water park so I suggested Chula Vista. The price is pretty much the going rate for water parks $30.00 per person and kids under 3 get in free. If we would have came after 5 it would have been $20.00 a person. The indoor area was overcrowded so we kept to the outside area where there is a variety of slides for little ones and some outdoor slides for bigger kids. There was no lifeguard at the indoor area when we went with 5-6 kids at a time going down the large orange slide.
We had conflicting enforcement on the hot tubs too. One said no kids 6 or younger but then a lifeguard came up to us and said no kids could be in. The sign was right there. I think that comes from the language barrier as well as lack of training. We parked pretty close to the outdoor entrance to the park. The food is ok but pricey. We had some fries and a pizza for $20.00 and brought our own water bottles along as well as juice packs.
There is a kids lazy river in front of the condos building and a small wave pool to the left of the condos. We missed it and went to the right. There are nice views of the Wisconsin River though and it's about a 5-10 minute drive for shopping at Downtown Dells.
We might have been better served buying a groupon for the room rather than paying all the money we did for entrance fees. All in all my friend and her kid as well as my daughter enjoyed the experience.

25/08/14 | Link | Rating: 4.0
125. Kyle H.
Got free passes here once abs free is the only reason I would go here. Waterpark is very small compared to other resorts. Rooms are alright. Never eaten at the restaurants either.

26/02/15 | Link | Rating: 2.0
126. Myndiy Y.
(09/15/14)
Just arrived here at around 3:20pm and got ourselves checked into our room and situated. All I can say is wow the room is amazingly comfortable and quiet. Everything works well and I think we're the only ones here in this whole entire Golf Villa building? ^_^ I see no cars besides ours here. We'll just have to wait and see how our 2 nights and 3 days of our stay is like.

(09/17/14)
Our overall stay at Chula Vista Resort was good. The indoor water theme park was fun, mostly for kids but we didn't mind. We had fun for approximately 30 mins and headed back to our hotel. The view from our hotel was relaxing and nice (second floor). Didn't get a chance to go walking on the trail and towards Lake Delton but it's ok. I'll surely come back to visit and stay here when I get the chance. I just love the atmosphere and the vintage like town and attractions, etc.

On the other hand their Kilbourn City Grill restaurant was ok. I couldn't find the yelp for this restaurant so I'll have to put my review on here. The food is good but I think a bit pricy. And seriously I can't even buy a drink because I haven't received my new WI Driver's license ID yet (but have the form to prove it) and my old Drivers license ID has been voided (because of my Drivers license renewal). I understand that it's their policy to check IDs before allowing the customer to buy a drink but it's ridiculous when I showed my WI license ID proof form from the WI DMV to the waitress and she examines it and says "sure we can use this" then comes back saying they couldn't anymore? Wow!
I'm a honest person but when someone judges my age just by the way I look that's just not right. Anyhow, I couldn't even order a drink for the first time in my life on my 25th birthday at this restaurant. That's all my complaint.

19/09/14 | Link | Rating: 5.0
127. Chris M.
This was our first time staying here. I was impressed when I first walked in with the service. We quickly ate dinner at Kilbourn Grill, food was good but pricey. We hit the water park next it was very fun, water was a little cold especially for a one year old who was shivering. Slides and coaster were fun.  Finally for the worst part of this trip the hotel room. The beds were really really hard, so hard that I woke up with a back cramp. The pillows were really really really flat with no stuffing, they were basically a joke.  Finally off to breakfast at the Kilbourn grill for the buffet. The buffet was huge and good. 12.99 for adult, 6.99 for kids and 3 and under are free.

02/03/15 | Link | Rating: 2.0
128. Robb C.
This is our 3rd visit to Chula Vista in 12 years, and this place has really gone downhill.  We stayed in a 2 bedroom condo, which is nicely layed out, but dirty when we arrived.  We even found a pill on the floor when we walked in . . . really glad we found it and threw it away before one of our young children did.  Here is why we are giving this resort 2 stars this visit:
The floor in the condo was very dirty.
The cable was not working.
The bathrooms have wall pump soap instead of the usual bar soap, shampoo. lotions, etc.
Everything is broken (out of order signs everywhere): ATM, elevator to the park from the basement, and EVERY laundry detergent machine in the resort.  The front desk said there is literally NO laundry detergent in the entire resort.
All in all, this resort is VERU poorly run, and we spoke to staff members that agree.
I'm only giving 2 stars instead of 1 because our 6 year had a fun time at the waterpark.
Also note, a "raft" for the roller coaster type water ride flipped over on the ride today while we were in line.  Very scary and I hope the kid and his day are ok.  The lifeguard said the riders must have been tipping their raft while on the ride.  They shut it down and we will not be back to that ride.
Sadly, our general feeling on the resort is "they must not be doing well enough to make money to provide the basic amenities for the guests".

23/04/15 | Link | Rating: 2.0
129. Katie R.
I am reviewing based on conference services.  While support staff loves working with them to plan meetings,  I begrudge the fact they expect conference attendees to pay one overnight up front and that they charge a campus fee.  
Many areas of the hotel have been updated except the first restroom I went in that felt like the burner John from high school.  Some more updates are definitely needed.  
Food.  In the words of a colleague "hmmm, I wonder what color the gravy will be today?"
On the flip side, can't beat the beautiful scenery and the just outside of the Dells location.

05/10/14 | Link | Rating: 2.0
130. Kevin K.
We got a Groupon to stay here at a really good price. We knew the water park wasn't big and fancy so we went with low expectations and that's pretty much how it turned out. The rooms were very nice, the view from our hotel room was amazing. Right on the river. However, the indoor water park was tiny. I'm used to Kalahari's amazing indoor water park. Chula Vista had a tiny little lazy river that took you about 3 minutes to make a full circle. The slides were OK but nothing too special. There was one tiny hot tub that was crowded at all times. They do what they can with the space they have but I don't plan on staying here again. If you can get it cheap and keep your expectations low you'll be fine.

26/04/15 | Link | Rating: 3.0
131. Carrie S.
I had read previous reviews and was worried I might not have made the right decision on choosing Chula Vista. I have to say I really enjoyed the indoor waterpark and the hotel was exceptionally clean and the rooms were huge. Everyone was helpful. The water temperature was very warm as was the air temps in the indoor waterpark! It was a great time for my 7 and 11 year olds. The food was good in their restaurants as well. I didn't think the outdoor hot springs looked as romantic in person and the river walk was the equivalent of a city block, maybe. But it was beautiful to see the Dells off the back part of the property. I would definitely give this hotel a try and it seems like they are extremely reasonable! Our rooms also had a fridge and microwave which is extra convenient for families!

04/05/15 | Link | Rating: 3.0
132. Clay K.
This is a good example of how your brand can be damaged by a single individual. We took a family trip here last weekend. Our kids are mainly interested in the water park. I liked the layout of the water park because it offered good variety and different types of slides than you see at most parks.

My 11-year old son and I were in the hot tup warming up a bit when we were approached by a George Michael wanna-be (two diamond earrings, trim beard) who first approached my son telling him he couldn't be in the hot tub. We had been there all day. It was now around 8:30 p.m. and during the course of the day he was in the hot tub both with me and with the older kids. The guard then approached me and gave me the same rap. I pointed to a sign next to the hot tub that clearly stated in big bold print "participants 12 and under must be accompanied by an adult to use the hot tub" - very clear. The guard responds in a snotty, self righteous voice "we changed that rule".

I then explained to him that there could be no reasonable expectation to enforce a rule that is in direct conflict with the posted signage and explained that my son had been in the hot tub all day. It's a little like putting up a sign that your child has to be a certain height then disappointing the child by saying "no, we changed that - you can't go on this slide". The guard asked if I'd like to speak to a supervisor and I said yes. At that point the guard continuously blew his whistle and waved his arm as if someone were drowning. This embarrassed my child and pretty much ruined the rest of his night at the park.

When you go to a place like this it's for your kids. It's not like a waterpark is my first choice to spend hundreds if not thousands of dollars. Yet, this simple brand premise - that the customer's satisfaction is everything is not understood by this place.

Avoid this place and head over to Great Wolf, Kalahari or Wilderness where you'll be treated the way a guest should be treated, not like a child being scolded. I definitely don't need to pay to have my child (and I) scolded for NOT violating a posted rule.

23/04/14 | Link | Rating: 1.0
133. John K.
Booked a Single King Bed HOTEL Room, got a crappy condo room across the resort that was in a building not connected to the resort that felt like a motel 6 and not like a dells hotel.  Who wants to walk outside in the cold to get to the indoor pool when it's cold outside?  Worst dells hotel experience ever - would not recommend it to anyone - pay the extra $50  to go to Great Wolf, Kalahari or any other legit water park hotel.  With my bad experience they refused to do nothing to make good on it.

31/03/15 | Link | Rating: 1.0
134. Jennifer H.
Beds were horrible in the condo they smelled bad... Breakfast was 14.00 a person and all the food was cold at 715 am for 2 days .service was good but no internet and no phone reception .... Would never go back...

04/04/15 | Link | Rating: 2.0
135. Shaun J.
This resort is very close to the event center which was nice. I thought the water park was fine. All the usual stuff and the lifeguards were paying attention and were pleasant. The beds were uncomfortable. The workout center is awful. One of the two treadmills is broken and the elliptical operated roughly and makes lots of noise. No mats, exercise balls, foam rollers or bands. There were some free weights and some weight machines. The employees were not great at giving information. The cafe in the water park was expensive $60 for four people and tasteless food. The fruit cup of was ok. The cheeseburger (I ordered a hamburger) was dry and was simply burger, cheese, and bun. So if it's convenient, stay here if you enjoy water parks and can sleep on anything.

12/04/15 | Link | Rating: 2.0
136. Anne S.
I am giving Chula Vista 5 stars for the VIP package during the winter months, because I will definitely return and will recommend this to others.

We just returned from spending two nights at Chula Vista for the VIP all inclusive package.  It was about $300 including tax for two people to stay two nights and have breakfast, dinner, and all drinks included.  

We had a blast.  We had 3 couples all in our early thirties, with no kids.  We stayed Sunday night and Monday night, and went in the outdoor hot tub Sunday night, water park all day Monday and Tuesday morning.  We visited the sports bar Sunday night and Monday night for dinner.  We went to Sangria Maria's in the water park Monday afternoon for frozen drinks.  This was all amazing because everything was very empty, so we could do so much without waiting.  I loved being in the empty water park, since we didn't have to wait in any lines.

I was very worried because recent reviews have been quite negative.  I was worried the water or the air in the water park was going to be cold.  I was worried that the rides would be just for kids, or not working.  I was worried that there would be kids in the adult only outdoor hot tub.  I didn't need to worry, everything was fine.

I thought the water and air temperature was perfect.  It felt very tropical.  We were very comfortable all day.  Some of the lifeguards were wearing sweat pants or sweat shirts, but others were in shorts and t-shirts.  I don't think that was any indication of anything other than their own personal preference.

The water park is great, and seems really great for all ages and abilities.  There was a section for little kids, a section for medium size kids, big water slides for big kids/adults, and a lazy river, activity pool, and hot tub for everyone.  We tried everything but the little kids section, and enjoyed all of it.  In the medium kids section there were a few smaller water slides that were the perfect way to ease into the water park.  They were very fun, but not very scary.  The adult water slides were a bit scary at first, but got more and more fun over time.  The hardest part was walking up all the stairs over and over again, but it was a good workout.

The water park is far away from all of the rooms, but I don't see any way around this.  The water park is enormous, so nothing is too close to it.  It added to my workout walking all over the place.  It was a little strange walking around the resort, past the sports bar and reception, in my swimsuit and robe.  I got over that.  By the end I was walking around barefoot in my swimsuit to get back to the room.  They also have a shuttle that could take you to the water park, but we never asked for that.

We had a double queen junior suite that faced the woods/water.  It had a great view!  The suite was a good size, and included a balcony, small sofa with coffee table, and a table with chairs.  The room was a little old looking, but was comfortable and clean.  I thought it was weird that the soap was in dispensers on the wall by the sink, and in the shower.  This is better for the environment and more kid friendly, so even though I didn't really like it, it is still smart.

I was not impressed with the food, but everything else went so well that it's okay. I will say that we got a lot of food.  It would have been more convenient if lunch was included, but we just ate our leftovers from dinner for lunch.  (Dinner includes quite a bit of food!  The appetizers are huge, and plenty to share.  Then you could take parts of the entree and the desert to go). There were plenty of options for drinks.  The drinks at Sangria Maria's are better than the sports bar, but it closes earlier.  

My plan for our next visit is to check in, get settled in to the room, go to the water park for a couple of hours, get some drinks from Sangria Maria, take the drinks to the outdoor hot tub, then when we were tired of the water get cleaned up and have dinner in the sports bar, then go to sleep.  Get up the following day and spend the day in the water park and drinking at Maria Sangria's, with a break in the middle of the day to eat leftovers for lunch in the room and take a nap, have dinner at the sports bar, go to sleep.  On the last day have breakfast, pack up and check out, then go to the water park for a couple of hours before heading home.

We didn't leave the resort at all during the 2 nights were here, and it was great.  We had everything that we needed inside.  This is a wonderful winter vacation!

I took a robe and beach towel, and barely used either.  A t-shirt and shorts or cover-up would have worked just as well as the robe.  We didn't use our beach towels at all.  

All of the staff throughout the resort, restaurant, bars, and water park were all very friendly and helpful.  They were all amazing and helped make our vacation wonderful!

16/12/14 | Link | Rating: 5.0
137. ken k.
Chula Vista uses to be one of my favorites. They used to have top notch staff, food quality, and all around good things. They have gone downhill as their staff seems to be bothered and careless. Overall still a good value just not where they used to be

09/05/15 | Link | Rating: 3.0
138. Chris P.
I have stayed at this "resort" several times now, each stay less impressive than the last. I would have stuck with first thought of 2 stars had it not been for a beautiful view of the Wisconsin River from our balcony.  We started our stay with the door not locking without lifting the door. Then the deadbolt wouldn't lock.  I would have insisted on another room, but did not want to give up the view, and opted for insisting maintenance fix the door. The lighting is horrendous, the road to the property is in need of major repair, the hallway and adjacent room noise disruptive. There is a general appearance of repairs being whitewashed instead of something being taken care of. The property is distant from everything and on property prices are extremely high even for Wisconsin Dell's standards. An overpriced spa on property does not a resort make!

17/05/15 | Link | Rating: 3.0
139. Anders B.
We got passes to Chula Vista Indoor Waterpark with an offsite hotel package, and it was a budget price, budget experience.  First, let me describe it as a good sized facility in the style of "Flintstones meets Legoland" with well-designed slides and a nice lazy river.  My 10 and 12 year old sons particularly liked the jungle adventure slide, which is basically like a huge toilet bowl you swirl around in a few times before you fall down a tube at the bottom.  The best thing to do is to leave all your jackets and valuables in your car, drop everyone off, park and make a dash from the parking lot.  

Having been there about three years ago, I noticed that the waterpark is not aging gracefully.  First, it was a bit cold and uncomfortable, not shivering cold but not warm enough to be relaxing.  Secondly, it lacks places to relax.  The whirlpool is so full of chlorine that my eyes burned from the vapors, I got a headache and chapped fingertips and my son got a face rash.  There are few places to sit down despite having hundreds of chairs which are full of peoples' personal belongings who like me don't want to spend $8 to rent a locker.  Third, the management is mediocre.  The facility is not well cleaned or maintained.  For example:  water is dripping in many unexpected areas (including seating areas) from leaky pipes and slides and most of the showers in the mens locker room work poorly if at all.  The windows are dirty and all the ductwork and fake palm trees have a thick layer of dust on them (yuck).

I spoke with the manager about the whirlpool and ambient temperature, and while he was courteous and polite, he also told me no one else had complained about the temperature and that the whirlpool follows state guidelines.  That left me feeling not only do I want to leave the park but the state as well, and that he was just following a culture which doesn't quite understand that just because nobody complains doesn't mean all parachutes are perfect.

01/01/15 | Link | Rating: 2.0
140. Kelly M.
This place is an incredible value, if you snag a deal. Sign up for their mailing list and follow them on Facebook - they have this deal around the holidays that's a "Value Included Package." For $200, you get two nights for two people, including drinks and food. The drinks are anything on tap or rail liquor. I was pleasantly surprised by the tap list - it wasn't just Miller Lite, but included some local beers and craft beers. The rail drinks were pretty standard, but the bartenders were generous and friendly. In fact, as we sat at the sports bar the first night, the bartenders brought around specialty shots and struck up conversations with us.

The food isn't anything fancy, but it was more than we needed and hit the spot after a day of waterparking. The place was operating at 14 percent occupancy, so we had free run of the place and went around and around some of the slides for a few hours before retiring to our room.

A note on the rooms - the first time I was here, I did the standard room, which looks a lot like a motel. This time, we upgraded to a suite, which was well worth the money. It was basically an apartment with a whirlpool in the middle - fireplace, full kitchen that was fully stocked, nice shower, two beds, a pull-out couch and a balcony. It was very nicely appointed, but the bathroom did smell a bit like mildew.

The place is really spread out, so walking is required. After all I ate and drank, I was fine with that. Also, it's a bit away from everything at the Dells, which has its pluses and minuses. I never left the hotel, so I was fine with it.

I'll be coming again, but only when it's a bargain!

03/01/15 | Link | Rating: 5.0
141. Kayla B.
I'd probably give this place 3.5 stars, if I could. My boyfriend and I came here recently because we'd received an off-site hotel deal. We were just looking for a little vacation from the winter blues, so the Chula Vista worked out well.

Basically, don't come here with expectations. If you're expecting the Kalahari, you're not going to get it. We were calling this the "Poor Man's Kalahari." The slides were really fun, the roller coaster was cool, and the lazy river was relaxing. 5 hours or so was enough time to do all of the slides a few times and chill in the hot tub.

Yeah, the slides were dusty and the lazy river wasn't as warm as the hot tub. We did have to pay for a locker and bring our own towels. But if you get a deal to come here cheaply, it's totally worth it.

25/02/15 | Link | Rating: 3.0