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Glacier Canyon Lodge/ Wilderness Territory in Wisconsin Dells, WI

Glacier Canyon Lodge/ Wilderness Territory in Wisconsin Dells, WI

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Company Info:

Rating: 3.32

Address: 45 Hillman Rd, Wisconsin Dells, WI, 53965

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    Comments (22):

    1. Mike D.
    Ok, service was border line poor/avg . Room was decent size . Noise level was terrible you can hear people above you and in the hall. Water parks indoor was all far away and the water temp was cold! Air temp was the same . Hot tubs were packed and warm water not hot. Same goes with my shower Luke warm at best. Food is terrible at this place. I got sick from the water parks . I will never go back to this place again.

    19/11/13 | Link | Rating: 2.0
    2. Bob S.
    Awesome The family had a great time fantastic service fun 24 seven great accommodations no one will be disappointed. We spent the weekend and never covered the entire resort the restaurants had good food for lunch and or dinner located within minutes of all the fun things in the Dells

    06/03/14 | Link | Rating: 5.0
    3. Nichole W.
    We took the resort up on a back to school deal and received almost $75 off per night. It was not too crowded this week as many kids were back in school. It was the perfect time to go. There a multiple areas to choose from for slides and pools that helps break up the over crowding. The waits for the slides were minimal. Our room was nice, a little dark though. The only real gripe I had was that the bathroom in our room smelled like it was cleaned with a dirty towel. Other than that, it was a nice experience.

    25/08/13 | Link | Rating: 4.0
    4. TK S.
    For approximately $500/night including fees and taxes we have had to walk MILES to get to any of the waterparks and attractions.  There are shuttles but I think there are only 2 for 1000's of rooms and catching one is impossible.  There are NO luggage carts to use and there is NO housekeeping.  So plan on making your own beds and emptying your own trash if you are staying less than 4 nights.  The dishes and linens are worn and falling apart and there is a smell of burnt all through everything.  The staff has ATTITUDE and will quote policy to avoid doing anything extra as far as reservations or work.  The life guards are busy primping and worrying about water on their hair and not watching the kids in the water at all.  Don't drink the water bottles in the room unless you want to pay $4.50 a liter for them.  The water dome smells like poop. This place is disgusting.

    NEVER AGAIN for this family.  What a money vacuum truly unbelievable how little you get for your money here.

    28/03/13 | Link | Rating: 1.0
    5. Nick H.
    Very poor service to my friends and I. Its a massive hotel so they have around 5-10 shuttles going around basically the hotel's five mile radius. It's IMPOSSIBLE to get a shuttle. The shuttles go to entrances around the hotel that aren't even the lobbies. You have to call to get a shuttle. Running back and fourth to find shuttle stops, it took about 30 minutes for a shuttle to come while there was many other shuttles just wandering around.
    Lots of walking. The three water parks aren't connected except for a hallway that's literally about a 1/2 mile wide that goes through hotel rooms! If you want a big, water park and nice service...go to Kalahari Resort instead. NOT RECOMMENDED.

    21/05/13 | Link | Rating: 1.0
    6. Chicago 1.
    This is the 5th year we have come in the winter and will likely be our last.  All 3 of our children came home this time with contact rashes from the heavy chlorine in the pools, and every single year within days one child gets the flu or strep.   Not a great learning curve on our part, guess we were always hoping the sickness came from somewhere else but as this is the 5th year and our children are sick exactly once a year - directly after staying here, we're finally accepting the math.

    We learned the hard way to bring all our own food - very few healthy choices, and bad service time after time.   We get a suite in Glacier Canyon Lodge where we are able to cook all our own food and this was acceptable in the past - makes for less of a getaway and more of packing for a camping trip but you do what you have to when you do not want greasy fries as your main nutrition source.  There are signs all over stating you cannot bring outside food into the waterpark area but they are largely ignored by the guests and staff.  We see people with actual bags of groceries on their tables, one woman brought in pizzas, not sure if they were from within a hotel restaurant or not.

    The room we stayed in was a two bedroom/two bath with a living room and a kitchen.  The kitchen is pretty well equipt, remember to bring your own paper towels, tin foil etc.  There is a decent coffee maker.  The living room has a gas fireplace, nice touch.  Our children are younger so the queen/twin bunk beds are perfect.  We never use the TVs in the bedrooms so I cannot comment on those but the living room TV is nice.  The one change I would make is the bedroom door for the bunk bed room has an automatic closer, we have had more smashed fingers than I can count.  I always forgot to bring something to keep the door open, but took a spare trash can liner and tied the bedroom door to the bathroom door to keep it open when we needed it.

    The skywalks ARE freezing, some of the heaters were not on at all, not sure if broken.  Again, after coming for 5 years we have learned to bring robes for the kids to wear in between water parks.  

    The floors in the walkways are generally in need of a good cleaning and there is quite a bit of dust in the waterparks themselves, could also use a really good cleaning.  Our room itself seemed clean.

    We were here this year from Jan 19-21, and the Wild West park was closed at 3 on the 20th, not open at all on the 21st.  This limited the 3 water parks as one of the other two is only a wave pool, nothing else.  We stayed mainly in Klondike Kavern, which gets boring after a few hours.  The staff is always friendly and we are never fool enough to go to the "information desk" for coupons so can't comment on that either but can guess a time share company would be pushy.

    Up till now our stay was acceptable but the heavy chlorine and yet poor cleanliness of all other areas are a deal breaker.

    22/01/14 | Link | Rating: 2.0
    7. Kristen H.
    What an amazing resort. It was by far the best place that I have ever stayed at in the Dells. My boyfriend was able to find a great deal off of Ebay for only 300 dollars for a three-bedroom and two-bathroom condo for two nights. Oh, and it also included a whirlpool. The customer service desk was very friendly, and there are tons of things to do in the resort itself, such as a waterpark or a golf course. They also have a free shuttle that will transport you to pretty much anywhere in the Dells.

    13/05/13 | Link | Rating: 5.0
    8. Jeremy L.
    Excellent place to stay. Great indoor waterparks. Stayed in a 2 bedroom suite/condo. Extremely nice room.

    20/03/14 | Link | Rating: 5.0
    9. Lisa R.
    Worked well for our party of 12.  We went for Thanksgiving.  Our kids aged baby - five years had a wonderful time.  We will make this a tradition.  One suggestion is to bring your own Thanksgiving fixings though as the food at the Wilderness Territory was awful.  Despite being run by young college students, we found the staff helpful and friendly for the most part.  It is a tourist trap, but that is what we expected.  Our 3 bedroom condo fit our group well.

    23/12/13 | Link | Rating: 4.0
    10. Patty M.
    As my  husband likes to say... "This place is like Vegas for kids."  

    First off, plan on getting lost here.  It's THAT big, and the place stretches on and on and on.....

    That said, it's a great resort to spend a long weekend.  The kids will be happy with the 7+ places to swim, the adults will be thrilled that they have tiki bars, and everyone gets to go down the water slides.  Win for all!  

    My biggest complaint is that, as mentioned, the place is huge.  You can easily be walking for 10+ minutes to get from one area to another, and all the hallways look alike.  You'll find yourself asking other guests where to find the arcade or wave pool since there aren't enough maps or descriptive signs around.  But once you get your bearings you'll do just fine.

    Love how you can pay your stay and theoretically not spend any more than buying your meals, but let's be real, if you come with kids you'll be shelling out right and left for zip lining, Duck rides, arcade, ropes course, ice cream, go karts, mini golf.....like I said, Vegas for kids, you always end up spending more than you realize and you're mentally tapped out after a few days.

    Rooms are great, services are great, and I love how you can literally spend your whole time here and never leave the resort unless you want.  I'll be back again!

    04/09/13 | Link | Rating: 4.0
    11. Nicole R.
    Love that there is 3 indoor waterparks with bigger adult rides, the game room is pretty nice, the rooms are amazing, the front desk people are friendly and the only bad experience I had was with the very rude starbucks worker.

    14/06/14 | Link | Rating: 4.0
    12. N-P H.
    horrible...they are in desperate need of a renovation.  I was on the bottom floor, which wreaked of mold.  The room has old, outdated décor complete with brown carpet that appeared to have once been green in color, driftwood furniture, and bear/moose wallpaper border.  The room is VERY poorly lit.  The bathroom fan/light was so loud, I opted not to turn it on and shower in the dark.  

    They might as well not have a gym...it's tiny, and equipped with a reclining bike, a treadmill and an elliptical.

    Oh..FYI  you must prepay for your room at check in.  WTH???

    22/09/13 | Link | Rating: 1.0
    13. Melissa B.
    I read some of the last reviews and I'm personally clueless to some of the complaints. I will admit that the resort is HUGE and things are spread kind of far. We knew this from the beginning, as we READ it everywhere. 1 tip is that Glacier Canyon is actually the farthest building from the 2 waterparks our kids liked the most. The 2nd day there, we drove and parked right outside of the main building, which makes senses.

    Our room was great! There were 2 adults and 4 kids. We got the room that has 2 bedrms, 2 baths. This was definitely a great choice. There is a hideaway bed in the living room area, which also has a privacy curtain. We pretty much let the kids have the run of both bedrooms. Everything was very clean.

    It's not too often that I give a place 5 stars. This actually turned out to be one of the best family getaways we've had. I can honestly say that this place looks EXACTLY like the pics on its website. Even though we could only use the indoor parks, since it's October, the kids never got bored. We also spent 1 evening at the Northern Lights arcade, which has a big play area for kids under 12.

    15/10/13 | Link | Rating: 5.0
    14. Anna M.
    Stayed there this past weekend. I am giving 3 stars for the following reasons:

    Some of their lifeguards do not speak good English and they also don't do their job very well. From a few things I observed and how the lifeguard reacted I was outraged.

    The "skywalk" to the water parks was freezing!!!! I wasn't the only one complaining, every person we walked past was saying the same thing.

    Also, BEWARE of the people at the Information Desk they are trying to get you to go to a timeshare meeting and offer you like $160 in gift cards to do it accept then they take your id enter your info into their system and for some reason some people get rejected. Not sure if they run your credit report or what but its fishy to say the least. They give you some story about you entering something online and that's you you are rejected but I never entered anything online. I highly suspect they run your credit without telling you. They also do not tell you its to get you to buy timeshares. They say its just to show you the newly update rooms and what they have to offer.

    The hotel itself was really nice!!! We have been to them all this was a very nice hotel. Our room was awesome!!! 2 beds, 2 baths, living room, balcony, everything was updated and nice. The water parks are OK but they are separated into 3 different areas and there is a lot of walking. The water dome is pretty much just a wave pool by itself. The other 2 are pretty cool too. Id say the Kalahari has a better water park and their rooms are equally as nice as Glacier Canyon but less walking.

    Beware of Sarentos Italian Resyaurant!! We were sucked in by a coupon we received from the Wilderness. It included:
    2 Large Pizzas
    1 order bread sticks
    1 Liter Pop
    30$

    The pizza was the most awful pizza I have ever tasted!!! There was 4 of us and we ALL got sick from it.

    We would come back but prob in the summer so we dont freeze walking to the water parks.

    09/12/13 | Link | Rating: 3.0
    15. Johnny S.
    The wilderness resort is a masterful stay with a modern day superman named Steven and a modern day Lex Luthor named Alan c, a worker with a bad tude.

    09/08/14 | Link | Rating: 5.0
    16. Andy W.
    Very mixed review. Hotel setup and activities are top notch. My kids ages 9 and 10 loved the water slides and restaurants.

    We paid 500 per night for what I thought was a 3 bedroom hotel room. I was told once did service did not show up it was a condo with no maid service except towel service.

    In 4 days no new towels!

    Amazing set up would have been happier with better communication and maid service.

    10/07/14 | Link | Rating: 4.0
    17. Aimee T.
    First of all avoid Rosario at the front desk. Rude and unhelpful is an understatement!!

    Had a 2 bedroom condo which was nice to cook meals in but it was like staying in a different county from the water parks.  We ended up driving to the different parks due to the wait for shuttles and walking distance. The room itself was ok, a bit beat up, used and abused.  For the money you pay I expected it to be a bit nicer.

    The parks themselves were good.  You can charge stuff to your room which is helpful  and easy. There are lifeguards but let's be honest that it's your job to watch your kid not theirs!

    22/04/14 | Link | Rating: 3.0
    18. mark c.
    We stayed here with my folks and my two five year olds.  the rooms were pretty dirty for ~$400/night and there seemed to be some basics missing in the kitchenette(i.e. no paper towels, no sponge to do dishes).  many of the dishes were also clearly put back in the drawers dirty. the halls were fairly noisy in the evening. the staff was pretty friendly and the water parks were pretty fun, but over all i doubt i'll be back here.  Also, my mom was refused a room when she called to get one(we were here with a confrence)we called later and were able to get a room actually adjoining our room(which my mom was told specifically was unavailable).  in that instance the staff was unhelpful.  for $300-$500 i'd stay elsewhere.

    06/03/15 | Link | Rating: 1.0
    19. Andre L.
    The 2 bedroom place was nice but no paper towels to use. Some of the water parks shutdown a lot of the bar and snack bar not open. And the pools at the water park had sand on the bottom. The drinks are not very good and are very expensive. The little bus service is one of the best thing. Not my first choice to go back to.

    14/04/15 | Link | Rating: 3.0
    20. Amy R.
    What a fantastic, fun weekend with our family.  We came to celebrate our little ones birthday.

    Very impressed with the accomodations. We previously stayed at Wilderness Hotel, and this time stayed at Glacier Canyon Lodge. The hotel was nice, but this place was even nicer.

    Check in was quick. Rooms weren't ready yet. It took a few hours to get ours cleaned. They usually text when its ready. I called and it was done. Check -in people were friendly and helpful making pizza recommendations.

    Beautiful rooms: 3 bedroom Deluxe faced the waterpark. (Lost World)
    Our rooms were adjoining.
    Set-up: 2 full bathrooms
    1 half bath
    1 bedrooom with a King
    1 bedroom with a Queen and a bunk
    1Murphy Bed
    2 Queen Beds
    1 Pullout

    Nice family room:
    Couch
    Comfy Chairs
    Big screen TV in all bedrooms

    Nice kitchen:
    Dishwasher
    Microwave
    Coffee Pot
    Dishes & Silverware
    Fridge
    Freezer
    Oven

    Absolutely lovely rooms, great view, trash emptied daily and fresh towels. Rooms are not cleaned, but are after the 4th night.

    We all remarked how we would gladly return to Glacier Canyon.

    We loved this place. Clean and spacious!~ Great views!

    24/08/14 | Link | Rating: 5.0
    21. Jaslyn B.
    Disgusting experience!
    #1 When I went into the master bathroom and closed the door, there were dirty towels hanging on the door from the previous occupants, (I called management and was given an 11 am checkout rather than 10 am).

    #2 My son crawled into bed and found a 5 dollar bill that was left behind, (my assumption is a tip that was forgotten in the sheets when they just made the bed rather than change the sheets), so my son just slept on the pull out couch instead.  

    #3 I then found a pill in the master bed, I looked up the print on the pill to learn that it was indeed a Vicodin, I had found a narcotic in my sheets. I called management and they sent someone to change the bed linen.

    After learning not all the bedding was changed, dirty linens were left behind, and finding drugs that the children could have ingested, the resort offered me a meal voucher. We would not be there long enough the next day to use that, we had a long drive home and needed to get the kids ready to return to school so he said he would talk to the resort manager and call me on Monday. I just received the call to find that they were sorry about my experience, but that the only thing they can do is offer me a free meal if I come back to their resort. I declined.

    I will never be returning to that resort and the disgusting experience has made me rethink ever staying at a Wyndham Resort again.

    12/01/15 | Link | Rating: 1.0
    22. Michael W.
    Co hosted a meeting of 200 and everything went FANTASTIC!

    I mean everything!

    Food was great, dining and bar area are beautiful, large meeting rooms flipped to smaller breakout areas quickly.

    Couldn't ask for more - and EVERY staff member responded quickly to the smallest need we had.

    04/03/15 | Link | Rating: 5.0