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Company Info: Rating: 1.00
Address: 1015 River Rd, Wisconsin Dells, WI, 53965 Hotels in Wisconsin Dells, WI Restaurants in Wisconsin Dells, WI
1. Sarah E.
I tried to make a reservation online for a holiday weekend, which apparently requires a two-night minimum stay. Nowhere on the website does the hotel mention this policy. More irksome is that rather than communicating to me that the reservation I requested online had not been made because I requested only one night they simply ignored me. It wasn't until I called to confirm a number of days later because I hadn't gotten an email confirmation (that the web page said I should get within 24 hours) that I found out they wouldn't take the reservation.
I have no problem with a minimum night stay policy but A) make it clear that the policy exists (I picked this hotel in part because they appeared not to have such a policy) and B) if there's a problem with a reservation communicate with the customer rather than just dropping it. If this is the kind of service I get trying to make a reservation I'm perfectly happy to give my money to someone else.
10/06/10 | Link
| Rating: 1.0