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River Walk Hotel in Wisconsin Dells, WI

River Walk Hotel in Wisconsin Dells, WI

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Company Info:

Rating: 1.00

Address: 1015 River Rd, Wisconsin Dells, WI, 53965

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    Comments (1):

    1. Sarah E.
    I tried to make a reservation online for a holiday weekend, which apparently requires a two-night minimum stay.  Nowhere on the website does the hotel mention this policy.  More irksome is that rather than communicating to me that the reservation I requested online had not been made because I requested only one night they simply ignored me.  It wasn't until I called to confirm a number of days later because I hadn't gotten an email confirmation (that the web page said I should get within 24 hours) that I found out they wouldn't take the reservation.  

    I have no problem with a minimum night stay policy but A) make it clear that the policy exists (I picked this hotel in part because they appeared not to have such a policy) and B) if there's a problem with a reservation communicate with the customer rather than just dropping it.  If this is the kind of service I get trying to make a reservation I'm perfectly happy to give my money to someone else.

    10/06/10 | Link | Rating: 1.0